What to do when Samsung Galaxy S5 cannot recognize fingerprint?

Last Update Date : Sep 28. 2018

For best results, swipe your entire finger from base to tip across the home key to register your fingerprint properly. Do not bend your finger or use a fingertip during registeration as the device may not recognize your fingerprints.

Factors that will affect fingerprint recognization:

• Accessories such as key protector

• Moisture. Make sure both the screen and your fingertip are dry

• Avoid contact with metal objects such as coins, keys and necklaces which can scratch or damage the Home button that contain the fingerprint recognition sensor

Thank you for your feedback!

Need more help? Contact Us.

Online

Live Chat

Monday to Friday (Excluding Public Holidays)
9:00am - 7:00pm

Email

We'll respond within 24 hours of your request.

Email to CEO

Contact the dedicated CEO's Office.

Call

1800-4252997For Mobile Device and Samsung Apps Enquiries

+65 69161260From Oversea

1800-7267864For other Products Enquiries

+65 69161261From Oversea

Monday to Sunday (Including Public Holidays)
8:00am - 8:00pm

* For any printer related enquiries, please visit HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us