Touch screen is not working while using certain Apps

Last Update date : Aug 03. 2022

If your touch screen is not responding properly, check whether the Magnification gestures option in the Accessibility setting is being turned on.

Magnification gesture option is a menu for the visually impaired, and when this feature is enabled you can zoom in and out by triple tapping the screen.

If Magnification gestures option turned on, the whole touch response can be slower on your device due to time margin required for the operation of triple touching.

To disable the Magnification gestures, follow these steps:

1 Tap Settings
Tap Settings
2 Tap Accessibility

Please note: For older models, select Accessibility in My device

Tap Accessibility
3 Tap Vision

Please note: Skip this step for older models

Tap Vision
4 Tap Magnification

Please note: Tap Magnification gestures for older models

Tap Magnification
5 Tap Triple tap screen to magnify and deactivate the function

Please note: For older models, skip this step and swipe the slider to deactivate the function directly

Tap Triple tap screen to magnify
Deactivate Magnification

If problem still persists after deactivating the Magnification gestures function, contact our Call Centre for further assistance.

Thank you for your feedback!

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