Jet Bot VR30T80313W/EV

Білий
VR30T80313W/EV

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Характеристики

JetBot 80’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning.

Сенсор LiDAR

A bottom of JetBot shows High-efficiency brush and a close-up of its extractors shows cutting hairs finely to avoid tangles.

Високоефективна щітка

SmartThings

SmartThings

10 років гарантії на інверторний мотор

10 років гарантії на інверторний мотор

Функції

Зручне дистанційне керування за допомогою смартфону

Удосконалена функція Wi-Fi Control

Керуйте й відстежуйте стан свого Jet Bot у будь-який час і з будь-якого місця за допомогою функції Wi-Fi Control. Використовуючи програму SmartThings*, ви можете дистанційно запланувати прибирання окремих кімнат або задати заборонені зони. Крім того, за допомогою функції Jet Live ви можете в реальному часі бачити, де він прибирає.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung.

Прибирайте свою домівку ретельніше й у більш гігієнічний спосіб


Особливості

Jet Bot 80 uses its LiDAR Sensor to learn the layout of a stylish living room before cleaning.

Сенсор LiDAR

Прибирайте свою домівку ретельніше й у більш гігієнічний спосіб, адже він точно визначає своє положення та оптимізує маршрут.

A bottom of JetBot shows self-cleaning brush and a close-up of its extractors shows cutting hairs finely to avoid tangles.

Високоефективна щітка

Очищує килими й тверде підлогове покриття ефективніше та менше заплутується.

A JetBot is controlled remotely via SmartThings and upgraded Wi-Fi control, enabling scheduled cleaning in pre-set areas.

Удосконалена функція Wi-Fi Control

Керуйте й відстежуйте стан свого Jet Bot у будь-який час і з будь-якого місця за допомогою функції Wi-Fi Control.

Точно прокладає маршрут й ефективно прибирає

Сенсор LiDAR

Прибирайте свою домівку ретельніше й у більш гігієнічний спосіб, адже він точно визначає своє положення та оптимізує маршрут. Сенсор LiDAR точно відстежує положення Jet Bot, скануючи приміщення * для визначення відстані. Завдяки цьому він рухається ефективніше й охоплює більшу частину вашої домівки **.

JetBot 80’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning. JetBot 80’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning.
JetBot 80’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning. JetBot 80’s LiDAR Sensor scans 360 degrees from left-to-right to learn the layout of a stylish living room before cleaning.

* Сканує на 360° у радіусі 6 метрів із частотою 10 обертів на секунду. ** Дані ґрунтуються на результатах внутрішніх досліджень у зоні з меблями, розставленими подібно до справжнього дому, порівнюючи зі звичайним Samsung VR7000M.

Потужне прибирання без зайвих зусиль

Потужне прибирання

Прибирайте свою домівку ефективніше завдяки досконалим технологіям, які забезпечують потужне прибирання. Мотор із цифровим інвертором максимізує потужність всмоктування. Крім цього, високоефективна щітка очищує будь-який тип підлогового покриття, включно з килимом і деревом.

Автоматичне регулювання

Функція Intelligent Power Control

Ретельно очищує підлогу й килимове покриття. Функція Intelligent Power Control моделі Jet Bot визначає тип поверхні та кількість пилу. Після цього вона автоматично регулює потужність всмоктування для забезпечення ретельного прибирання. Завдяки цьому потужність всмоктування підвищується за допомогою технології регулювання потужності для глибшого очищення килимів.

Ефективне прибирання підлоги будь-якого типу

Високоефективна щітка

Очищує килими й тверде підлогове покриття ефективніше. Високоефективна щітка робота-пилососа складається з виготовлених із м’якого тканого текстилю тонких ворсинок, що містять срібло для захисту від статичної електрики. Високоефективні екстрактори підбирають волосся, запобігаючи їх намотуванню на щітку.

Пилозбірник, який легко очищувати й можна мити

Пилозбірник, який можна мити

Підтримуйте гігієнічну чистоту пилозбірника та з легкістю видаляйте сміття з контейнера вашого робота-пилососа. Пилозбірник ємністю 0,4 л, зокрема мультициклонну систему, можна повністю помити, щоб він залишався гігієнічно чистим.

Можливість вибору кімнат, у яких потрібно прибирати

Select & Go

Максимізуйте ефективність й економте час, обираючи конкретні зони прибирання за допомогою функції Select & Go. Jet Bot розпізнає кімнати й може прибирати в них вибірково, переїжджаючи з кімнати в кімнату для швидкого та ефективного прибирання вашої домівки.

Визначайте зони обмеженого доступу, яких потрібно уникати

Заборонена зона

Пропускайте визначені вами зони. За допомогою програми SmartThings * ви можете визначити «заборонені зони» або віртуальні стіни, обравши відповідні ділянки на мапі вашого дому. Так робот-пилосос не зможе потрапити в ці зони навіть без облаштування фізичних бар’єрів.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung.

Відстеження перебігу прибирання в реальному часі

Звіт Live Cleaning Report

Перевіряйте роботу й стан Jet Bot у реальному часі за допомогою програми SmartThings *. За допомогою звіту Live Cleaning Report ви можете швидко переглянути його переміщення на мапі вашого будинку з будь-якого місця. Ви можете побачити, де робот вже прибрав, призупинити його або повністю скасувати прибирання. Крім цього, передбачена можливість перегляду історії прибирання.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung.

* Доступна на пристроях під керуванням Android і iOS. Необхідне підключення до Wi-Fi та обліковий запис Samsung.

Що в коробці


10 років гарантії
на інверторний мотор

Виробник поширює додаткові гарантійні зобов’язання (безкоштовне надання деталі у випадку її несправності, що виникла з вини Виробника) строком на 10 років на інверторний мотор бездротових Пилососів (вертикальні бездротові та роботи-пилососи) крім серії POWERbot (моделі VR20K9350WK/EV, VR20R7260WC/EV, VR20M7070WD/EV, VR10M7030WG/EV, VR10M7030WW/EV). Деталь надається безкоштовно лише у випадку виконання ремонту в авторизованому сервісному центрі.

Технічні характеристики

  • Максимальна споживана потужність

    60 Вт

  • Місткість контейнера для пилу

    0.4 л

  • Розміри без упаковки (ШxВxГ), мм

    350x99.8x350 мм

  • Вага без упаковки, кг

    3.4 кг

  • Колір

    Білий

  • Інверторний мотор

    Так

  • LiDAR сенсор

    Так

  • Датчики падіння та зіткнення

    Так

  • Максимальна споживана потужність

    60 Вт

  • Максимальний час роботи

    90 хв

  • Рівень шуму (дБА)

    76 дБА

  • Тип дисплею

    Світлодіодний

  • Тип

    Літій-іонний

  • Напруга

    21,9 Вт

  • Час зарядки

    240 хв

  • Зарядна станція

    Так

  • Передмоторний фільтр

    Так

  • Фільтр тонкої очистки від пилу

    Так

  • Основна щітка

    Високоефективна щітка

  • Бічна щітка

    1 шт.

  • Тип

    Без мішка

  • Місткість контейнера для пилу

    0.4 л

  • Магнітна стрічка

    1 шт.

  • Додаткова бічна щітка

    1 шт.

  • Додатковий фільтр

    Передмоторний фільтр 1 шт.

  • Підтримка додатку SmartThings

    Так

  • Bixby, Alexa, Google Assistant Support

    Так

  • Домашній моніторинг

    Так

  • Звіт про прибирання в реальному часі

    Так

  • Технологія Select & Go

    Так

  • Заборонена зона

    Так

  • Голосовий гід

    Так

  • Прибирання за розкладом

    Так

  • Wi-fi контроль

    Так

  • Інтелектуальний контроль живлення

    Так

  • Контейнер для пилу, який можна мити

    Так

  • Автоматичне паркування

    Так

  • Розміри без упаковки (ШxВxГ), мм

    350x99.8x350 мм

  • Розміри в упаковці (ШxВxГ)

    396x143x471 мм

  • Вага пристрою (кг)

    3.4 кг

  • Вага в упаковці

    5.4 кг

Відгуки

Jet Bot VR30T80313W/EV

4.2

Рекомендують 86% покупців.

Написати відгук
5.0 63%
4.0 20%
3.0 4%
2.0 4%
1.0 9%
Якість товару 4.6
Ціна/Якість 3.8
Дизайн 4.8
Продуктивність 3.9

Відгуки із зображеннями та відео

Фільтри

Сортування за релевантністю демонструє найкорисніші відгуки першими. Ми враховуємо позначки «Корисно», новизну відгуку, наявність фото та інші ознаки, на які читачі звертають увагу у відгуках.

Сортувати

Фільтри

754 Відгуки

Leusvo
5 (9,999)

2024-05-17

Kyiv

5 (9,999)
Користуюсь пилососом протягом місяця - моєму щастю немає меж. Маю песика, тому на підлозі завжди повно шерсті, але з новим пилососом Jet Bot я більше не переймаюсь через це - підлога чистесенька.
Корисно?
Спочатку опубліковано на Jet Bot VR30T80313W/UK(VR30T80313W_UK)

Якість товару

5 (9,999)

Ціна/Якість

5 (9,999)

Дизайн

5 (9,999)

Продуктивність

5 (9,999)
Відповідь від Samsung:
2024-05-21

Служба підтримки клієнтів

Дякуємо за Ваш відгук та оцінку! Раді, що пилосос дарує настільки позитивний досвід 😊 Сподіваємось, Ваш пес теж у захваті від нового пилососа. Якщо знадобиться допомога чи консультація, будь ласка, звертайтесь до нас у технічну підтримку: https://www.samsung.com/ua/support/contact/ Будемо раді допомогти. Бажаємо тривалого й комфортного користування!

ARRK
5 (9,999)

2024-05-15

Київ

5 (9,999)
Пилосос супер. Дуже допомагає в прибиранні будинку. Класно орієнтуєтся в просторі і добре проходить всі площі. Економить багато часу для власних потреб.
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Я порекомендував/-ла цей продукт
Корисно?
Спочатку опубліковано на Jet Bot VR30T80313W/UK(VR30T80313W_UK)

Якість товару

5 (9,999)

Ціна/Якість

5 (9,999)

Дизайн

5 (9,999)

Продуктивність

5 (9,999)
Відповідь від Samsung:
2024-05-16

Служба підтримки клієнтів

Дякуємо за Ваш відгук та оцінку! Раді, що пилосос Вам подобається 🙂 Якщо Вам знадобиться допомога чи консультація, будь ласка, звертайтесь до нас у підтримку: https://www.samsung.com/ua/support/contact/ Будемо раді допомогти Вам. Сподіваємось, Ваш красивий пес теж задоволений новим пилососом 😊 Бажаємо тривалого й приємного користування!

lawana8989
5 (9,999)

2024-05-15

Київ

5 (9,999)
Дуже зручний пристрій, прибирає дуже швидко та якісно, можна забути про звичайне прибирання за допомогою звичайного пилососу. Покупка на 100% себе виправдовує.
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Я порекомендував/-ла цей продукт
Корисно?
Спочатку опубліковано на Jet Bot VR30T80313W/UK(VR30T80313W_UK)

Якість товару

5 (9,999)

Ціна/Якість

5 (9,999)

Дизайн

5 (9,999)

Продуктивність

5 (9,999)
Відповідь від Samsung:
2024-05-16

Служба підтримки клієнтів

Дякуємо за Ваш відгук та оцінку! Раді, що пилосос сподобався Вам 🙂 Якщо Вам знадобиться допомога чи консультація, будь ласка, звертайтесь до нас у підтримку: https://www.samsung.com/ua/support/contact/ Будемо раді допомогти Вам. Бажаємо комфортного й тривалого користування!

Юлія.
5 (9,999)

2024-05-12

Київ

5 (9,999)
Задоволені роботом. Так як в нас кіт, пріоритетом було, щоб добре збирав шерсть і підтримуюче прибирання, з чим він чудово справляється. Карту квартири в додатку відобразив коректно, обʼїжджає заборонені виділені зони. По дизайну все супер, нічого зайвого.
[D] Alternative Text [D] Alternative Text
Я порекомендував/-ла цей продукт
Корисно?
Спочатку опубліковано на Jet Bot VR30T80313W/UK(VR30T80313W_UK)

Якість товару

5 (9,999)

Ціна/Якість

5 (9,999)

Дизайн

5 (9,999)

Продуктивність

5 (9,999)
Відповідь від Samsung:
2024-05-14

Служба підтримки клієнтів

Юліє, дякуємо за відгук та оцінку! Схоже, Ваш кіт теж задоволений новим пилососом 😊 Якщо знадобиться допомога чи консультація, будь ласка, звертайтесь до нас у підтримку: https://www.samsung.com/ua/support/contact/ Будемо раді допомогти. Бажаємо тривалого й продуктивного користування!

Анжела
5 (9,999)

2024-05-02

Україна

5 (9,999)
Дуже задоволений пилососом, чудова модель за гарну ціну с усіма необхідними функціями. Дуже гарно прибирає, своїм звичайним старим пилососом я міг зібрати весь пил, а цей навіть після прибирання звичайним пилососом зміг зібрати купу пилу. Дуже добре орієнтується в просторі, щільно їздить до всіх місць куди він може пролізти, навіть якщо в кімнаті купа стільців, меблів, ніжок ліжка він все ретельно прибере. Зручний додаток з корисними функціями і керуванням. Виглядає симпатично, гарна комплектація. Якість самсунг.
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Я порекомендував/-ла цей продукт
Корисно?
Спочатку опубліковано на Jet Bot VR30T80313W/UK(VR30T80313W_UK)

Якість товару

5 (9,999)

Ціна/Якість

5 (9,999)

Дизайн

5 (9,999)

Продуктивність

5 (9,999)
Відповідь від Samsung:
2024-05-03

Служба підтримки клієнтів

Анжело, дякуємо за Ваш відгук та оцінку. Раді, що пилосос Вам так сподобався 😊 Сподіваємось, Ваша сім'я й кіт теж отримують позитивні емоції від нового пилососа. Якщо Вам знадобиться допомога чи консультація, будь ласка, звертайтесь до нас у підтримку: https://www.samsung.com/ua/support/contact/ Будемо раді допомогти Вам. Бажаємо тривалого й корисного використання!

Bopay
1 (9,999)

2023-11-25

Киев

1 (9,999)
Полное разочарование. Ездит хаотично по квартире !! После двух обращений в сервисный центр ничего не изменилось. Сказали все работает . Но после пылесоса xiaomi это прям жесть но в два раза дороже .
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Корисно?

Якість товару

1 (9,999)

Ціна/Якість

1 (9,999)

Дизайн

3 (9,999)

Продуктивність

1 (9,999)
Відповідь від Samsung:
2023-11-27

Служба підтримки клієнтів

Дякуємо за Ваш відгук. Дуже шкода, що у Вас склалась така ситуація! Вона може бути пов'язана з тим, що пилосос використовується на темній підлозі, поруч є дзеркальні поверхні або з інших причин. Додатково можна видалити пилосос зі SmartThings і перевірити роботу після повторного додавання. Радимо також звернутись до нашої технічної підтримки для отримання детальної консультації про можливі шляхи вирішення: https://www.samsung.com/ua/support/contact/ Разом із Вами сподіваємось на якнайшвидше вирішення!

Bohdan
5 (9,999)

2023-09-01

Кривий Ріг

5 (9,999)
Пилосос був бажаною річчю. Плюсів, на мій погляд, більше ніж мінусів (знайшли лише 3 мінуси). З плюсів: Розмір дає вдало розташувати в квартирі; Не заважає шумом; Дуже зручно вранці включити доки збираєшся на роботу аби він прибрав; Акумулятор тримає чудово; Добре орієнтується в квартирі; Декілька днів прибирав на звичайному режимі - килим залишався не ідеально чистий, перейшли на максимум - все чудово зібрав; Набагато легше стало по обовʼязкам вдома, адже мінус місія тягати пилосос; В будь яким момент, навіть коли не вдома можна навести порядок на підлозі. З мінусів: Може рухати малопомытні речі (у нас собака, поїлка якої стоїть на підлозі - робот постійно розливає воду якщо не прибрати поїлку); Буває таке що заїжджає в незручні місця, і не може виїхати; Останній, і на мою думку найбільш важливий мінус: немає підтримки української мови в озвучці робота! Україна є одним з найбільших та дуже важливим ринком для Samsung, але досі немає підтримки української. Звичайно є місця в яких робот не може повністю прибрати. Але раз на тиждень прибрати ті місця малим зручним пилососом не проблема, в той час як робот може підтримувати порядок кожен день.
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Я порекомендував/-ла цей продукт
Корисно?
Спочатку опубліковано на Jet Bot VR30T80313W/UK(VR30T80313W_UK)

Якість товару

5 (9,999)

Ціна/Якість

4 (9,999)

Дизайн

5 (9,999)

Продуктивність

5 (9,999)
Відповідь від Samsung:
2023-09-20

Служба підтримки клієнтів

Нам дуже приємно бачити Вашу високу оцінку техніки Samsung. Цей пилотяг стане Вашим незамінним помічником у прибиранні.

MaraMar
5 (9,999)

2023-08-03

5 (9,999)
Задоволена своєю покупкую, пилосмок функціональний, дизайн приємний, працює, як очікувалось. Робота менеджерів з продажу дуже чітка, покупка через інтернет-магазин проойшла непомітно, дякую.
Корисно?
Спочатку опубліковано на Jet Bot VR30T80313W/UK(VR30T80313W_UK)
Відповідь від Samsung:
2023-09-20

Служба підтримки клієнтів

Нам дуже приємно бачити Вашу високу оцінку техніки Samsung. Ми удосконалюємо не лише наші продукти, а також сервіс. Раді, що ви це відмічаєте!

Valentyn2023
5 (9,999)

2023-06-28

Київ

5 (9,999)
Придбав робот - пилосос Jet Bot VR30T80313W/EV . Дуже задоволений якістю прибирання, не залишає бруду , добре сканує приміщення та зручне керування з смартфону. Турбо щітка супер, не замотується волосся на барабані. Не знаю де він знаходить бруд, але завжди він присутній в контейнері після кожного дня прибирання)))) РЕКОМЕНДУЮ!!!
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Я порекомендував/-ла цей продукт
Корисно?
Спочатку опубліковано на Jet Bot VR30T80313W/UK(VR30T80313W_UK)

Якість товару

5 (9,999)

Ціна/Якість

5 (9,999)

Дизайн

5 (9,999)

Продуктивність

4 (9,999)
Відповідь від Samsung:
2023-09-28

Служба підтримки клієнтів

Нам дуже приємно бачити Вашу високу оцінку техніки Samsung. За допомогою функції Smart Things Ви можете завчасно налаштовувати пилосос на прибирання. В нас ще багато техніки з дистанційним керуванням, яка Вас може також зацікавити. Звертайтеся!

Stalker
5 (9,999)

2023-05-14

Україна,м.Миколаїв

5 (9,999)
Купив нещодавно але дуже задоволений цією покупкою,пилосос працює,карту побудував точну, волосся та шерсть не наматує,щітка самоочісна завдяки лезам,рекомендую усім!
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Корисно?

Якість товару

5 (9,999)

Ціна/Якість

5 (9,999)

Дизайн

5 (9,999)

Продуктивність

5 (9,999)
Відповідь від Samsung:
2023-09-28

Служба підтримки клієнтів

Дякуємо за Вашу рекомендацію нашого пилососа. Він дійсно достатньо потужний, щоб прибирати навіть шерсть від домашніх улюбленців. З ним Ви забудете про бруд в оселі назавжди!

Paul
1 (9,999)

2026-04-18

Newark New Jersey

1 (9,999)
I would like for you to spell and grammar check this paragraph. Sure—go ahead and paste the paragraph, and I’ll check the spelling and grammar for you. 1 day i decide to run the vacuum on my carpet and it just start going in circles and and Saying that the lidar sensor is not working. Bare in mind this vacuum has been gentle used. No pets, no kids no hair etc. the very first dust bag isn't even half way full just to show that I barely use the thing. I've reached out to samsung and paid to have the lidar issue resolved because they said it had just came out of warranty just for them to send the vacuum back saying they don't have the part. So now I'm stuck with a an expensive piece of junk for a vacuum. Totally disappointed with samsung. My entire house have their products but after this I'm transitioning to a different brand. Here’s a clean, corrected version of your paragraph with improved grammar and flow while keeping your original tone: One day, I decided to run the vacuum on my carpet, and it just started going in circles and saying that the LiDAR sensor was not working. Bear in mind, this vacuum has been gently used—no pets, no kids, no hair, etc. The very first dust bag isn’t even halfway full, which shows that I barely use the thing. I reached out to Samsung and paid to have the LiDAR issue resolved because they said it had just come out of warranty, only for them to send the vacuum back saying they don’t have the part. So now I’m stuck with an expensive piece of junk for a vacuum. I’m totally disappointed with Samsung. My entire house has their products, but after this, I’m transitioning to a different brand. If you want, I can also make it sound more formal (for a complaint or review) or more blunt/impactful. Ads do not influence the answers you get from ChatGPT. Your chats stay private. Learn about ads and personalization Yes, make it more formal. Here’s a more formal, polished version suitable for a complaint or review: One day, I attempted to run the vacuum on my carpet, but it began moving in circles and displayed an error indicating that the LiDAR sensor was not functioning. It is important to note that this vacuum has been used very lightly, with no exposure to pets, children, or excessive debris such as hair. In fact, the original dust bag is not even halfway full, which reflects minimal usage. I contacted Samsung and paid for service to resolve the LiDAR issue, as I was informed that the unit had just fallen outside of its warranty period. However, the vacuum was returned to me unrepaired, with the explanation that the necessary replacement part was unavailable. As a result, I am left with an expensive appliance that is unusable. This experience has been extremely disappointing. While my household has relied heavily on Samsung products, this situation has led me to reconsider and transition to a different brand moving forward.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2026-04-27

Samsung

Hi Paul, relying on tech throughout your home comes with certain expectations, so it’s understandable to feel disappointed when something doesn’t hold up as expected. Keeping the vacuum lightly used, as shown by the original dust bag, reflects the care you’ve put into using it the right way and maintaining it over time. We’d like to review this further, verify your details, and advise on the next steps. Please reference 1152421698 when reaching out through the options below to help streamline assistance. Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung values your continued support. Khristine Samsung Care

GregCPS
1 (9,999)

2025-11-25

1 (9,999)
The robot only lasted about 1.5 years before the battery died. Replacement batteries are not available. I purchased 3 of these and all three eventually became e-waste. Do not purchase any Samsung products I sure won't.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-11-26

SEA Care

Hi GregCPS, Thank you for bringing this to our attention. Let us help. To check the availability and compatibility of the vacuum's battery, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151423144) when you message us so our team can retrieve your information. Thank you. -Kimberly

JayZack
1 (9,999)

2025-10-13

Raleigh, nc

1 (9,999)
[This review was collected as part of a promotion.] I was really excited to integrate another Samsung device in my house since I already have the fridge, dishwasher, washer, dryer, TV, phones, etc. But this device has given us nothing but headache. Whether you use no go zones or not, it often gets confused and focuses one area so much that it kills the battery. One day we were not home it did this and drained the battery so much that it will no longer charge. We should have to babysit a smart vacuum. The replacemnt battery cost more than the unit is worth and I guess we will have to finally add some other brand appliance to out smart home.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-10-13

SEA Care

JayZack, sharing your experience using the Jetbot matters. Allow us to help. Here is a guide to help you if your JetBot is not charging. Jet Bot will not charge https://www.samsung.com/us/support/troubleshoot/TSG10002358/ Please refer to your user manual for more details if the JetBot is not cleaning the assigned area. Turn to page 45, "The map which the Jet Bot has created is different from the saved map and the map is also drawn askew." User Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1151013064) to help our team pull up your information. Have a great day. ^Camille

Meld
5 (9,999)

2025-10-01

Lindsay California

5 (9,999)
[This review was collected as part of a promotion.] I love my Samsung jet bot it’s very easy to use and I can have it go while I’m working right the app I would recommend this to everyone
Я порекомендував/-ла цей продукт
Slam
5 (9,999)

2025-05-29

5 (9,999)
[This review was collected as part of a promotion.] This robot is easy to use. The robot running around my house very accurate and won’t hit any object. Self cleaning function is very satisfying.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
TOYTIGER
5 (9,999)

2025-05-15

Houston Texas 77022

5 (9,999)
[This review was collected as part of a promotion.] I have bought a second one and probably would've not bought this one had the BATTERY NOT GONE OUT.
Я порекомендував/-ла цей продукт
Juma
2 (9,999)

2025-03-10

Houston, Texas

2 (9,999)
[This review was collected as part of a promotion.] In all honesty the previous model I owned (Powerbot) Was 1000 times better. This one gets stuck everywhere it does not clean very well .
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-03-13

SEA Care

Juma, we all know the vacuum plays a major role in providing convenience in every household. Let's get the help you need. Please see the link to your user manual for what you must do if the Jet Bot Al gets stuck and does not clean well. Turn to page 44, "The Jet Bot has stopped during cleaning and page 45, "Jet Bot does not clean some places." Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf I have also shared this link for more details. Jet Bot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS10002355/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148587754) to help our team pull up your information. Have a great day. ^Camille

Rico
5 (9,999)

2025-03-10

FL

5 (9,999)
[This review was collected as part of a promotion.] Great little machine. We named it Sammy. Still running 2 years later....
Спочатку опубліковано на Samsung US
Am0004
1 (9,999)

2025-03-10

1 (9,999)
[This review was collected as part of a promotion.] I bought this about a year ago and it was the worst large amount of money I have ever spent. The vacuum always gets lost, can never find it's way "home" and runs into almost all of my future leaving marks on the surface. If I would have known this product was not as "smart" as it's claimed to be I would have never purchased it. It worked fine for the first few months but later down the road it just became worse and worse. I have tried resetting, recalibrating, and remapping my home with the vacuum but it has never went back to how it should work. Maybe I just received a faulty unit but this was a complete waste of money. Plus my cat will not ride the machine, instead he is scared to death of it.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-03-10

SEA Care

Hi there, We appreciate you sharing your experience with the appliance. Please see page 44 for some troubleshooting steps to help the unit return to the docking station (The Jet Bot cannot find the Clean Station). Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148570215) to help our team gather your information. Have a great day. ^Charles

Leousarmy
5 (9,999)

2025-03-10

5 (9,999)
[This review was collected as part of a promotion.] It's a good robot comparing to the other robots in the market it get the job well done
Vicky
4 (9,999)

2025-03-10

Wylie, Texas

4 (9,999)
[This review was collected as part of a promotion.] I bought this 2 years ago and still working great. Beautiful machine. Does the job well.
Спочатку опубліковано на Samsung US
Jaygee
5 (9,999)

2025-03-05

Anderson, South Carolina

5 (9,999)
[This review was collected as part of a promotion.] I’ve had my jet bot+ for over a year. One of the best vacuums I’ve ever owned. I highly recommend
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Dimitar
5 (9,999)

2025-03-05

Mechanicsburg

5 (9,999)
[This review was collected as part of a promotion.] Very nice home cleaning helper!battery is ok to clean my house,very nice and powerful
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Mir Lev
4 (9,999)

2025-03-04

Los Angelos CA

4 (9,999)
[This review was collected as part of a promotion.] I bought this product 1 gear ago and I am so happy becaus its steel working😁
Спочатку опубліковано на Samsung US
Tmoney
3 (9,999)

2025-03-02

Panama City, Fl

3 (9,999)
[This review was collected as part of a promotion.] I've had this product for over a year now, and it does a decent job on hardwood. I have 2 dogs that shed alot and sometimes it thinks the fur ball is an object to avoid.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-03-04

SEA Care

Hi there, We understand the importance of the sensors need to work properly. Please see page 43 of the manual for some troubleshooting steps to help improve the performance of the sensors. Manual https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1148527426) to help our team gather your information. Have a great day. ^Charles

Prepared
5 (9,999)

2025-03-02

5 (9,999)
[This review was collected as part of a promotion.] I'm very happy to use this. Safe moving and enough battery time to use.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Lorie
1 (9,999)

2025-02-21

Minnesota

1 (9,999)
[This review was collected as part of a promotion.] Errors out every 10 mins, "There's something caught in the power brush. Turn-off the robot vacuum and remove the object" Every time I turn it off and look at the power brush and it is clear of debris. Very disappointed in this vacuum.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-03-03

SEA Care

Hi Lorie, We understand that your experience with the jet bot has been less than ideal. We would love to speak with you and provide the best assistance with your unit. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148519260) to help our team pull up your information when you message us. Thank you. -Kimberly

SheB43
5 (9,999)

2025-02-11

Auburn, AL

5 (9,999)
[This review was collected as part of a promotion.] I’ve only had our Jet Bot+ (we named him Jetson) for a week or so, but he has been amazing! Cleans well, easy to use. Love it!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Samsung Fan
1 (9,999)

2025-02-01

VA

1 (9,999)
This robot vacuum has been a major disappointment. Instead of simplifying my cleaning routine, it's added frustration and wasted time. The core issue lies with the software, which is clearly buggy and unreliable. Mapping the floor has been a nightmare, with the device repeatedly failing in its attempts. Even when it does manage to create a map, the cleaning performance is abysmal. The vacuum frequently cuts its cleaning cycle short, declaring the job done prematurely and returning to its charging station, leaving much of the floor untouched. This erratic behavior makes it completely ineffective at actually cleaning. Frankly, my seven-year-old stick vacuum does a far superior job. Save your money and avoid this product. It's simply not worth the hassle.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-02-03

SEA Care

Hi there, We know the importance of having a reliable appliance. All we want is to assist you. We have provided a link below that explains why the Jet Bot may not complete the area it needs to clean. Please scroll down to the section "Why does the vacuum clean the same area repeatedly or leave an area unfinished?" Jet Bot robot vacuum mapping and pattern cleaning FAQs https://www.samsung.com/us/support/answer/ANS10002355/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148318568) to help our team pull up your information when you message us. Thank you. -Kimberly

mrrame
1 (9,999)

2025-01-09

VA

1 (9,999)
Bought it 2023 March, and after 18 months of usage, one of the wheel started making loud grinding noise and wheel wont move. Nothing struck in the wheel well, but makes really loud grinding noise. Contacted Samsung, Samsung said too bad out of warranty, you can create a repair ticket.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2025-01-09

Samsung Care

Greetings, We appreciate you sharing your sentiments about the experience you had with your Samsung vacuum. Let us assist you. We want to speak with you more about this experience and determine what steps can be taken to help with your Samsung vacuum. Please feel free to contact us via the options below, as we look forward to assisting you as best we can. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148116369, which will help our team pull up your information. ^Rainly

Toti
3 (9,999)

2024-12-23

Oregon

3 (9,999)
[This review was collected as part of a promotion.] I have some issues with one of the sensors. Error msg.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-12-24

Samsung Care

Hi Toti, It must be frustrating to deal with the error message from your Jetbot Vacuum. We are here to assist. I have shared a Samsung link below to help with your experience. POWERbot information and error codes: https://www.samsung.com/us/support/troubleshooting/TSG01001935/#powerbot-displays-a-code Should you need more assistance with your vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147996941 to help our team pull up your information. Leo

MacL
5 (9,999)

2024-12-23

5 (9,999)
I've had this product for over a year now, and I would not want to be without it. I have two short haired dogs as well as cats and run the Jet Bot daily on tile and LVP flooring. I have no problem with it leaving hair or dust remnants on the floor and although I sometimes need to clean up interior corners, it's a small thing compared to vacuuming everything manually. I've read reviews stating that people have clumps of hair that are left behind, but I have never had that experience. This is my first experience with a robotic vacuum, and I will remain with this brand.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
noluck
2 (9,999)

2024-12-03

2 (9,999)
After a year time of cleaning is only 19 minutes. At least one time per month I check and clean moving parts
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-12-03

Samsung Care

Hello, We know the disappointment about the vacuum's cleaning time. Let us help. As you use the vacuum over some time, the battery charging time and usage time decrease. In this case, contact a service center and replace it with a new battery. You may also visit samsungparts.com. Should you need further assistance in replacing the battery, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147816070) to help our team pull up your information when you message us. Thank you. -Angelica

Mrclean
3 (9,999)

2024-11-23

3 (9,999)
[This review was collected as part of a promotion.] Had a month. Works most of the time but randomly can't find rooms and gets stuck in places it had no issue with on previous runs.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-11-25

Samsung Care

Greetings, We understand how important it is to have a reliable appliance at home. Let us help. Here is a link for troubleshooting steps for your vacuum that gets stuck; kindly click the embedded words. Jetbot Mop is not cleaning properly. https://www.samsung.com/us/support/troubleshooting/TSG01207761/ If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147733607) to help our team pull up your information when you message us. Thank you. -Ricardo

Babar
5 (9,999)

2024-11-23

Washington DC

5 (9,999)
[This review was collected as part of a promotion.] Without a doubt the best purchase of the year. Life just got a little easier!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
CChung
5 (9,999)

2024-11-11

Duluth GA

5 (9,999)
[This review was collected as part of a promotion.] I bought this few months ago and clean the floor very well.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Kevin
1 (9,999)

2024-11-09

Georgia

1 (9,999)
I bought a month and surprised at all of lies in some the reviews.. this does NOTHING be sweep trash dirt across the for.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-11-11

Samsung Care

Hi Kevin, We understand how you feel regarding this vacuum. We are here to assist you in any way possible. We would like to speak to you directly to provide options and see how we can effectively assist you. Please feel free to get back to us the soonest via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147663449), to help our team pull up your information. Have a great day! ^Rodel

Daniel H
5 (9,999)

2024-10-19

Houston TX

5 (9,999)
[This review was collected as part of a promotion.] Best vacuum robot I've ever had. Easy to operate and works very efficiently. My kids love how the robot talked and if he gets stuck (what's not happening often) asking very polite to pls assisting to finde back home :)
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Спочатку опубліковано на Samsung US
SamsungFan48
4 (9,999)

2024-10-19

Michigan

4 (9,999)
[This review was collected as part of a promotion.] Being a Samsung fan I bought this hoping it was a quality product like their TV's and phones. After using a few months I'm very happy with the product. The only complaint I have is it lost the Smart Things Wi-Fi connection and I had reset the connection as if it was a new product. That's the only reason I gave it 4 stars and not 5.
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Спочатку опубліковано на Samsung US
Juniorcito
4 (9,999)

2024-10-18

Bogotá

4 (9,999)
Muy buen producto Pero necesito comprar el recipiente para el polvo y el cepillo de limpieza que se me perdió Gracias
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Woodartist
5 (9,999)

2024-10-12

Peoria, AZ

5 (9,999)
[This review was collected as part of a promotion.] Amazing how well the vac accurately maps the entire house (single story), always knows where it is and cleans in an organized pattern. We have a "dumb" robo vac in another house. It does a good job but randomly wanders around. The Jet Bot literally sees the room, then proceeds to go back and forth vacuuming as you would. It sees all furniture (and other objects on the floor) and maps to go around them. Rarely bumps into things. When creating the map, first pick everything off the floor, shoes, pets, etc. Otherwise, it will think these are permanent things and map around them. After the map is created if it sees a new random object on the floor (like a pet) it will go around the object. Once the map is built the first time you use the vac, it stores the map. Then you use the map displayed on your phone using Smart Things app to select which rooms to clean. Your phone is the control ... no remote and only an on off button on the vac. It is very accurate as it moves around the house, even finding its way under each dining room chair and back out with ease. We have it set to clean the room then go back and clean around the edges of the room. It also talks to you, telling what it is about to do. It never gets lost and always finds its way directly back to its home. Our floors are all hard surfaces. It does a great job cleaning. We have some throw rugs which we must pick up or it just pushes them and can get stuck (the side spinning brush gets under the throw rug). As for noise, it sounds typical for a robo vac. When it returns home and empties into the home station, that vacuum is loud and sounds powerful. The app on the phone is pretty good. You can start it when you are not home and track its progress on your phone. If it does run into a problem (gets stuck on a throw rug) it will ask for help, but if no one responds it will shut down until it is rescued. Our house is 2,000 sq ft and it has just enough power to clean the entire house on a single charge. But if it does sense it is running low on battery it goes home, then finishes where it left off after charging.
Спочатку опубліковано на Samsung US
Critic
1 (9,999)

2024-09-26

Albuquerque, NM

1 (9,999)
This is a terrible vacuum. When the engineers designed this with the cliff sensors, I guess they assumed everybody in America lives in at least a two-story house. You would think they would include a way to turn off the cliff sensors if you live in a one story house. I have some Persian style rugs with designs on them with a lot of black and the vacuum thinks that the black spots are cliffs and it won't vacuum it and it just gets stuck there and doesn't move. It's in the middle of another rug just a blue rug and it thinks some areas of that rug are objects it has to avoid because it doesn't vacuum the whole thing. Even though it's set to the low furniture setting it won't clean under my bed. Sometimes it can find its way back to the docking station and sometimes I have to physically put it in there because it can't climb up in there. Who designed this? Were they drunk? An absolute waste of money. A completely useless poorly engineered device. Why can't you turn off the cliff sensors? My old Samsung allowed me to put electrical tape over the cliff sensors. Can't do that with this one. Stupid useless vacuum.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-09-27

SEA Care

Hi there, Brand-new appliances can be challenging to use. Let us get the vacuum working efficiently. Please follow the steps in "Using the Jet Bot" section on pages 20-24 of the user's manual to help you set up the vacuum before operating it. Manual https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Also, here is a link if the jet bot do not automatically return to its docking station. Docking station positioning for Samsung Jet Bot. https://www.samsung.com/us/support/answer/ANS10002351/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147562181 to help our team pull up your information. Have a great day. ^Aloe

Rick
5 (9,999)

2024-09-06

5 (9,999)
[This review was collected as part of a promotion.] Great product for the value for the money great buy
Leo Pallos
1 (9,999)

2024-09-05

Chicago, IL

1 (9,999)
Bought this robot and barely used it for 1 year and now it does not charge anymore. trying to get support from Samsung to send it to be fixed and not having success.. I do not recommend!!!
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-09-06

SEA Care

We care about your vacuum's betterment, Leo Pallos. We are here to help you. Please refer to pages 17-19 of the vacuum's manual if the recharging does not work. Please see "Charging the Jet Bot, the Clean Station's installation status, and charge the Jet Bot manually for the following conditions" and page 38 under "Installation (See note third bullet) and Charging (second bullet): https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147506282, to help our team pull up your information when you message us. Have a great day. -John

Andrew
4 (9,999)

2024-09-05

ranchocucamonga CA

4 (9,999)
[This review was collected as part of a promotion.] Very good looking, but a broom design that I don't feel does a good job of cleaning the floor. The design of automatically collecting dust is good
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Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Kwka
1 (9,999)

2024-09-05

Fairfax, Virginia

1 (9,999)
[This review was collected as part of a promotion.] When I purchased this device, the camera function was available and working. However, Samsung later disabled this function due to privacy concerns. I bought this product specifically for this feature that Samsung has now removed. I believe Samsung should allow customers to decide whether or not to use such functions, similar to how we have the right to purchase self-defense items like guns. I feel that I paid for a feature that has since been taken away without any compensation or my consent.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-09-05

SEA Care

Hi there, We understand how you feel about not being able to maximize the camera features of your robot vacuum. We want to speak with you directly to confirm the severity of why this function was disabled. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147504442, to help our team pull up your information when you message us. Have a great day. -John

Gevaux
2 (9,999)

2024-09-03

2 (9,999)
[This review was collected as part of a promotion.] Ordered this robot vacuum at the start of the year, it has some great features and navigation, but the cleaning is terrible, it actually makes areas dirtier even after I've cleaned and serviced the device!
Спочатку опубліковано на Samsung Australia

Продуктивність

1 (9,999)

Ціна/Якість

1 (9,999)
Davidibegbulem
3 (9,999)

2024-08-22

Houston TX

3 (9,999)
Robot Gets stuck on 40% then Sometimes it will go down to 39% Is there Anything to fix this?
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Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-08-22

SEA Care

Hi Davidibegbulem, We know how crucial a working appliance is at home. Let us assist you with your vacuum. To help you with your vacuum that is not charging, please visit the link below and follow the steps. Jet Bot will not charge https://www.samsung.com/us/support/troubleshoot/TSG10002358/#:~:text=Turn%20on%20the%20Jet%20Bot,vacuum%20until%20it%20turns%20on Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147468863) to help our team pull up your information when you message us. Thank you. -Kimberly

No longer a sweeper
5 (9,999)

2024-08-21

5 (9,999)
[This review was collected as part of a promotion.] I'm absolutely thrilled with my Samsung Jet Bot+! It's a game-changer for keeping my floors spotless with minimal effort. The LiDAR navigation is impressively accurate, ensuring it doesn't miss a spot. Plus, the self-emptying feature is so convenient; I don't have to worry about the mess. It's a smart investment for anyone looking to simplify their cleaning routine. Truly, it's the helping hand I never knew I needed!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung Australia

Продуктивність

5 (9,999)

Ціна/Якість

5 (9,999)
Geoff R
2 (9,999)

2024-08-20

2 (9,999)
[This review was collected as part of a promotion.] The app isn’t great. Samsung don’t sell replacement side brushes on their website and it recently stopped working after 4 months.
Спочатку опубліковано на Samsung Australia

Продуктивність

2 (9,999)

Ціна/Якість

1 (9,999)
Siddharth
1 (9,999)

2024-08-09

1 (9,999)
This is the worst robot vacuum I have bought so far. It worked good till an year and right after 1 year it failed to charge anymore. When I contacted Samsung support they said they will charge the amount same as I paid for the vacuum. Very disappointed by the product and the support.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-08-12

SEA Care

Hello Siddharth, We understand your frustration about your Jet Bot. To help you is all we wanted. Below is a link with steps to help determine why your Jet bot is not charging. Jet Bot will not charge https://www.samsung.com/us/support/troubleshoot/TSG10002358/ We'd love to speak to you to provide more assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1147431317) to help our team pull up your information when you message us. Thank you. -Kimberly

Avenger918
4 (9,999)

2024-07-28

san antonio texas

4 (9,999)
[This review was collected as part of a promotion.] it's OK, it needs better no go adherence. gets tangled up a lot
Спочатку опубліковано на Samsung US
Dianeraffy
5 (9,999)

2024-07-28

Orange County New York

5 (9,999)
[This review was collected as part of a promotion.] I just got this and I like it, cleans the floor good and goes from wood to carpet. Saves me time.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
wekey1
4 (9,999)

2024-07-23

Florida

4 (9,999)
[This review was collected as part of a promotion.] I had multiple instances at beginning of using the Vacuum where it would always give false notification that something was stuck in brush and it wouldn't move at all even though nothing was there to remove/clean. The battery dies after staying in same place for sometime and the vacuum needs to be put back to charging manually. Since my vacuum runs when I'm away from home, I couldn't do much and wait to return home and search for it to put back on charging. For some reason (could be software update) the problem resolved on its own and works just as expected. The only few times i really did get the stuck notification in past weeks was when something really was stuck in the brush. Other than the beginning I have had good experience. The bag that came with vacuum is still half filled so pretty good for long term use. Mapping is quite accurate and having a cleaning report to view on what has been covered really gives a good idea. One drawback is that schedule option only lets you clean the whole house and not schedule specific rooms for specific days.Like I have rooms that are more or less always clean which i would like to schedule once a week, and others which can be every other day. Could be a software update for QoL improvements in future.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
JHRS
1 (9,999)

2024-07-23

NC

1 (9,999)
Vacuum lost suction after one year leaving huge clumps of dog for all over the house .After 18 months front directioal wheel broken will only go in circles
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-07-31

SEA Care

Hi there, The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition. Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction. User manual: https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147374092) to help our team pull up your information when you message us. Have a great day. -Ernest-

JHRS
1 (9,999)

2024-07-23

1 (9,999)
Vacuum is less than two years old. Started Losing suction after a year of use. Now, front directional wheel broken, and it just runs in circles.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-07-26

SEA Care

Hi there, The vacuum plays a significant role in providing convenience in every household. Let's get the information you need to ensure your Jet Bot is in top condition. Please check the link below and see page 44 (Suction power is weak) for the best actions to take if you are having trouble with the Jet Bot's suction. User manual: https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1147374092) to help our team pull up your information when you message us. Have a great day. -Ernest-

Ag77
5 (9,999)

2024-07-23

Round Rock, Texas

5 (9,999)
[This review was collected as part of a promotion.] I purchased my Jet Bot over 6 months ago and love it! This is my 2nd Samsung Robot and 4th Samsung product. Samsung makes excellent quality products which I totally enjoy as well as have informed my family and friends to purchase Samsung products. The Jet Bot is very easy to use and program. I programmed my Jet Bot to clean daily at 6am, it’s very quiet and powerful. I wake up to a clean house daily and love 💕 it!
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Kmetcalf
5 (9,999)

2024-07-23

Tulsa Oklahoma

5 (9,999)
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy , it helps with dog hair every day
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Cheof
4 (9,999)

2024-07-11

4 (9,999)
[This review was collected as part of a promotion.] I've owned the product for several months now, and like that it can determine its location anywhere in its mapped area. I like not having to contently buy filters since you can just clean them.
Спочатку опубліковано на Samsung US
MDRR
4 (9,999)

2024-07-11

4 (9,999)
[This review was collected as part of a promotion.] works great! Tried another brand but came back and bought the Samsung. but replacement spinner brush and filters, impossible to find. Unless I'm missing something,.
Спочатку опубліковано на Samsung US
Karthic Dasari
3 (9,999)

2024-07-11

3 (9,999)
[This review was collected as part of a promotion.] Always issue with the sensor. If it works, cleans very well, but won't work consistently
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-07-12

Samsung Care

Hi Karthic Dasari, I understand how frustrating it can be when your vacuum doesn't consistently perform, especially when it does such a great job when it works. We are here to provide assistance. I have shared some steps/frequent maintenance below you can take to have a more consistent performance. 1. Clean the Sensors: Dust and debris can obstruct sensors. Use a soft, dry cloth or a brush to gently clean the sensors. 2. Check for Blockages: Inspect the vacuum’s hose, filters, and brush roll for blockages that might affect sensor performance. Clear any debris you find. 3. Reset the Vacuum: I have shared this model's user manual link below. Please turn to page 49 for steps to take to reset the vacuum. https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf 4. Update Firmware: Visit the user manual link shared earlier and turn to pages 34 - 35 to register the vacuum so it automatically updates its software. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147324996 to help our team pull up your information. Leo

Fumar
3 (9,999)

2024-07-11

Salt Lake City, UT

3 (9,999)
[This review was collected as part of a promotion.] It does the job just not as well as you expect... one day it's the whole house. then, it's splotchy on the rest of the house. Not very impressive
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-07-12

Samsung Care

Hi Fumar, We know how disappointing it is to have a vacuum that doesn't work as expected. Let us extend our help. I have shared the model's user manual link below for the steps if the vacuum doesn't clean some of the places on page 45. https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf If, after following the steps, the issue persists, we highly suggest contacting us directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147324984, which will help our team pull up your information. ^Rainly

Gracie
4 (9,999)

2024-06-09

Alabama

4 (9,999)
[This review was collected as part of a promotion.] I got this a month ago and it has work flawlessly.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
dfg5027
5 (9,999)

2024-06-09

Tampa, FL

5 (9,999)
[This review was collected as part of a promotion.] I bought the Jet Bot AI+ about a month ago and wanted to give it some time before providing a review. Thus far I am extremely pleased with the product. Key features that I really like is that it has a normal vacuum roll brush instead of the turnstile bristles that a rumba has. It also has different power settings for hard floor and carpet which I have both of. The obstacle avoidance has been great as well even though it identifies somethings as other items. At the end of the day as long as it avoids them is what matters. I also enjoy the fact that I can use the Jet Bot Ai+ to see if my kids have made any spills or I can just ride along and remotely view what the jet bot is cleaning. Although the system does tell you when to clean out the internal filter and when to wipe it down. Since I run mine on a daily schedule, I recommend you clean out the components on a weekly basis for best results.
Спочатку опубліковано на Samsung US
Gc shop
5 (9,999)

2024-06-06

Detroit

5 (9,999)
[This review was collected as part of a promotion.] So far so good I am happy with the results and the device
Спочатку опубліковано на Samsung US
VRCanberra
5 (9,999)

2024-06-05

5 (9,999)
[This review was collected as part of a promotion.] Hate vacuuming? I did too until I bit the bullet and bought a jet bot robot vacuum. I did the maths and worked out that it will pay for itself in 3 months by not employing a cleaner. It learned the layout of my place in minutes and even worked out to avoid the stairs. It isn’t anywhere as noisy as I was expecting it to be and best of all, my dog isn’t perturbed by it. She used to attack the vacuum cleaner every time I brought it out. I’m also impressed with its performance. It handles rugs, wooden floors and tiles equally well. All I have to do is put my feet up!
Спочатку опубліковано на Samsung Australia

Продуктивність

5 (9,999)

Ціна/Якість

4 (9,999)
Bry phill
5 (9,999)

2024-05-27

Texas

5 (9,999)
[This review was collected as part of a promotion.] Bought this 2 weeks ago. It really does a great job. We had a no brand and it just didnt do a good job. My jet-bot has great suction. We no longer have to go behind and sweep what was left behind. It picks everything up.
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Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Legatus
4 (9,999)

2024-05-22

Mesquite, NV

4 (9,999)
[This review was collected as part of a promotion.] I have been using this Jet bot for about 3 months now it does a good job at cleaning the floor of small items. The Bot with every clean cycle it tells me my desk and bed are obstacles even after I set the areas around both as excluded zones. Very frustrating. The Bot voice system is nice with clear and loud alerts wish I could change the voice tho lol.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
SpyderMR2
5 (9,999)

2024-05-18

5 (9,999)
[This review was collected as part of a promotion.] Just received my BESPOKE Jet Bot AI+ Robot Vacuum VR50T95735W/SA 3 days ago, on schedule, and immediately set it up in basic mode. I've been running it every day since on auto as I get familiar with it. Initial set up was easy (yet to map the room/s). The area I'm initially using it on is the lounge room and kitchen - both high traffic areas. Read other reviews and took note of not suitable on a wet surface (glad I saw that). Two dogs, one cat and one toddler (what can go wrong!). Vacuum bag not full, but checked out the contents and it's picking up the animal hair perfectly (as well as the normal dust, debris etc.). Still plenty of room in the vacuum bag. Really impressed with its performance, and not a bead of sweat to be found. It's just fantastic, and I'm looking forward to getting into the settings and really seeing what this baby can do. Full disclosure: I'm a Samsung junkie.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung Australia

Продуктивність

5 (9,999)

Ціна/Якість

5 (9,999)
Samsung Fan
1 (9,999)

2024-05-08

Seattle, WA

1 (9,999)
The software has gotten worse. I've been using it for a little over a year. It worked fine for the first few months, but I now have to do manual vacuum work and stopped using it. It comes to the dock almost immediately without cleaning the whole area. I picked up any obstacles every time before I started the vacuum. I've been using a Roborock for 4-5 years on the other story, and it works perfectly! I am a Samsung fan, but I gotta be honest. Please update the software so that my vacuum makes the perfect journey.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-05-10

Samsung Care

Hi there, We truly understand how you feel regarding your vacuum. We are here to assist you in any way possible. Please see page 45 of the user manual for the steps to do when the vacuum is not cleaning the whole area. https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147127058), and it will help our team pull up your information. ^Rodel

Forest
5 (9,999)

2024-05-06

Florida

5 (9,999)
I have had the Jet Bot for three weeks now and I am very happy with the way it functions around my “complicated” house setting. I have seven in door cats and we needed a system where the cat hair could be controlled. The Jet Bot has really helped with this situation, I have set up a schedule on the app and it does it thing when we are not home. I love the camera as I can watch it’s progress from work. It never bumps into furniture and stops for objects that do not need to be vacuumed. I would highly recommend this product to anyone wanting a high quality robo vac. Thanks, Brett
Спочатку опубліковано на Samsung US
Jaga
5 (9,999)

2024-05-05

Hoboken NJ

5 (9,999)
This is one mean clean machine . It avoids effectively obstacles and cleans like my mother
Спочатку опубліковано на Samsung US
Jahi
1 (9,999)

2024-05-03

Georgia

1 (9,999)
We used this robot for a couple months with success. Unfortunately my dog was sick one day and peed which the robot sucked up and bricked itself. Samsung made me pay for shipping and packing materials only to inform me that it's now a paperweight with no recourse. If you do have pets, please ensure that you are home and monitoring the vacuum when it runs.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-05-06

SEA Care

Hello there, We care about your vacuum's betterment. Let's help you out. Please refer to page 5 of the user manual under "General cautions (13th bullet)," stating, "The vacuum cannot be used on a wet surface.": https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147113365, to help our team pull up your information when you message us. Have a great day. -John

Waltmo
5 (9,999)

2024-05-01

Hull, Ma

5 (9,999)
I have used other similar products as this but they don’t compare.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
dbsmoove
5 (9,999)

2024-04-25

5 (9,999)
[This review was collected as part of a promotion.] very smart Robotic Vacuum! Had for a month and compared it with a well known robot vacuum brand (S....) and it outsmarts and out performed that brand. Now I wish I would have waited and purchased the Vacuum/Mop model!
Спочатку опубліковано на Samsung US
Jerryl
2 (9,999)

2024-04-25

Las Vegas

2 (9,999)
[This review was collected as part of a promotion.] Third one, 2 have failed under warranty. Do not buy without extended warranty. Have AI version as well it failed under warranty, returned with same problem and failed completely outside of warranty.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-04-26

SEA Care

Hi, Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day. ^Charles

Peb1
1 (9,999)

2024-04-11

1 (9,999)
This vacuum is great at first, but after about 18 months of use it starts to fail. If you want to spend $800 on a robot vacuum I suggest you keep shopping.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-04-12

SEA Care

Peb, we understand the importance of a working vacuum to make our house clean. We want to speak to you directly and get more information about your vacuum for better assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147038514) to help our team pull up your information. Have a great day. ^Camille

Bobs
1 (9,999)

2024-04-11

1 (9,999)
Lol, vacuum bags? For at least two years people have been complaining. I have seen replies, so I know for a fact that you have known about this issue for two years. Product is NOT improving life because now I have to waste time searching for bags.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-04-12

SEA Care

Hi there, To check the availability and compatibility of vaccum bags, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147038456) to help our team gather your information. Have a great day. ^Charles

Junk
1 (9,999)

2024-03-27

1 (9,999)
Year old robo vac. Consistently throws error messages. Samsung on line support no help. Buy a Shark it's 1/3 the price, great on line support. Can't go wrong. I have 3 sharks and the junk Samsung.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-03-27

SEA Care

Greetings, We understand the importance of having a working vacuum in your household. Let's get this taken care of. When you see information or error codes displayed on your vacuum, it indicates that attention is required. Click the links and hyperlinks for tips. POWERbot information and error codes (please select what kind of error it's showing, may it be a code, exclamation point, flashing light, or connectivity icons): https://www.samsung.com/us/support/troubleshooting/TSG01001935/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146988879, to help our team pull up your information when you message us. Have a great day. -John

Samsung Fan
3 (9,999)

2024-03-17

Texas

3 (9,999)
This vacuum is fantastic for regular upkeep cleaning. It is nice that we can look in on our animals. The cats do not seem to mind it or move out of its way. hee hee. It does not do well with pet hair. We have two cats, and one sheds a lot. I do have the settings to smart suction. I do like that it knows to clean one side of the house before it charges then finishes with the other side. I agree that it is rather large, so I would think the battery would last long enough to clean a 1700 sq foot home and not just half of it. It would be nice if it had little sweeping arms that can extend when detecting a chair, couch, bed, or anything it cannot get under but needs cleaning. A mop option would also be nice. For the price it should do more.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-03-19

SEA Care

Hi there, We aim to ensure your vacuum is functioning at its best. Let us help you out. Please refer to pages 22-24 in the cleaning functions section of the user manual to review the functions and modes of your vacuum, pages 27-32 for maintaining the vacuum, and page 50 for battery usage: https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146963602, to help our team pull up your information when you message us. Have a great day. -John

Darnell
2 (9,999)

2024-03-14

New Orleans, Louisiana

2 (9,999)
I had Samsung R7070 WiFi Robot Vacuum Self-cleaning Brush for Pet Hair and it worked beautifully for everyday dirt and pet hair . After serval years I upgraded to this vacuum and works great for everyday dust and dirt but absolutely sucks for dog hair. I don’t know if it’s picking up the hair as an obstacle or just can’t suck it up. But either way it definitely does not work as well as a older cheaper version that Samsung produced.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-03-15

SEA Care

We aim to ensure your vacuum is functioning at its best, Darnell. Let us help you out. Please refer to page 21 in the cleaning functions section of the user manual to review the functions and modes of your vacuum and pages 25-29 for maintaining the vacuum for reference: https://downloadcenter.samsung.com/content/PM/202112/20211220170649750/EN/1_VR9500_EN_00846B-00_AA.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146951980, to help our team pull up your information when you message us. Have a great day. -John

Joot
2 (9,999)

2024-02-12

Oklahoma

2 (9,999)
The US version does not allow you to schedule cleaning by room only the entire house. Samsung claims that this is not a feature yet it is offered in other locations via the Smartthings app.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-02-13

SEA CARE

Hi There, We understand that this experience is different from what you anticipated. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG). Have a great day! ^Chrystel

Consuela
4 (9,999)

2024-02-08

4 (9,999)
[This review was collected as part of a promotion.] I had the top of the range VR9300 which worked well until it simply died at about the 5 year mark. This was bought to replace that one and we couldn't be happier. Samsung has really upped the ante and for a fraction of the price (about a quarter) the new bot is many times more efficient and 'clever'. Very happy.
Спочатку опубліковано на Samsung Australia

Продуктивність

5 (9,999)

Ціна/Якість

5 (9,999)
bew1
1 (9,999)

2024-02-05

Seattle, WA

1 (9,999)
This vacuum will RUIN your wooden furniture legs. The edges of the vacuum will dig into any wooden legs causing thousands in damages to repair.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-02-06

SEA CARE

Hi there, We appreciate you sharing your experience with the unit. Let's get you the help you need. We would love to speak to you directly to gather further information about your vacuum so we can assist you better. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146821534, to help our team pull up your information. Have a great day! ^Chrystel

Jimbo
1 (9,999)

2024-02-04

Chicago, IL

1 (9,999)
I purchased this item nearly 1 years ago (Feb 8, 2023) and cannot recommend it's purchase. It worked fine for about 5 months and then began having issues following it's pattern. Prior to issues it would travel in straight lines across the floor gradually sweeping the room before going on to the next room. This produced a very satisfactory result. Then it suddenly stopped this action and would sweep in a willy nilly pattern, missing a majority of the rooms and oftentimes not finishing the entire cleaning cycle. I sent it in for warranty repairs and it was returned to me with notes that there was hair in the wheels and the sensor windows were dirty. That also sent a video supposedly showing the robot working fine after their repairs. Except it still didn't act like the first months after purchase. Within days it was back to an erratic pattern. I wiped the sensors and made sure there was no hair but it still failed to properly clean my rooms. This is an expensive robot vacuum and not having it work properly is a huge waste of my limited income. Don't fall into the same boat as me with a worthless, oversized, paperweight.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-02-07

SEA CARE

We can see how this experience affected your confidence in the unit. We're here to help out, Jimbo. I have shared the manual regarding the vacuum's diagnosis. Please read page 45 under "The Jet Bot suddenly cleans diagonally" for further help. User manual: https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf Should you require further assistance, please feel free to get back to us as soon as possible via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146827298, to help our team pull up your information. Have a great day! ^Chrystel

LSUTuba
5 (9,999)

2024-02-04

Atlanta

5 (9,999)
[This review was collected as part of a promotion.] Awesome vacuum. Haven't had to touch our regular vacuum since we got it. We have a chocolate lab and it clears up all the hair without issue.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
mike
1 (9,999)

2024-01-23

NY

1 (9,999)
Purchased in October, failed in November, returned in December. received it back with an impressive number of parts replaced. Still missing areas to clean, with a new symptom, now on occasion it returns to recharge to continue cleaning and forgets it already began the cleaning and starts cleaning all over again. I would not purchase again, Power Bot was by far superior, bought a Shark.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-01-23

SEA Care

Hi Mike, Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer wanted the product and would love to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that better fit your needs. Have a great day, -Ernest-

Dale
1 (9,999)

2024-01-06

Las Vegas, NV

1 (9,999)
It worked great for a couple of months, now my vacuum won't work and constantly says something is caught in the right wheel. There is nothing caught in the wheel. I talked to Samsung support and they said it's warranty expired in March 2023 even though I bought it and registered it in June 2023. So they won't honor the warranty or stand behind their product.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-01-09

Samsung Care

Hi Dale, We know how convenient to have a vacuum cleaner in our home. We'd love to help you. On page 42 of the model's user manual link, you can check the steps if the vacuum cleaner says to check the right wheel to see if there's something stuck in it. https://downloadcenter.samsung.com/content/UM/202312/20231214123813978/O-DJ68-00846B-04_IB_VR9500_AA_EN_231211.pdf To better assist you with the warranty of your Jet Bot vacuum, it would also be fantastic if we could speak with you directly. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146716848, which will help our team pull up your information. ^Rainly

John
1 (9,999)

2024-01-04

Panama City, FL

1 (9,999)
This thing is possibly the least intelligent thing I've ever seen in action. I will tell it to stop cleaning when it starts and it will wander around looking for it's station it just left. I can set it in front of its station and tell it to dock and it will wander away looking for the station right in front of it. I accidentally hit the start button putting it back on it station, and it will come off the station, then try to get back on, and then just wander off. It enters the no-go zones regardless. It can't cross the dark borders of the rugs it's not supposed to go on to begin with and then the stupid thing can't leave it thinking it's a cliff. I don't know what to say. Don't buy this thing, it's perpetually awful. I definitely won't be buying another Samsung robot vacuum again. This one is significantly worse than the previous model I should have not upgraded from. Why does it have its lidar sensor when it gets stuck under stuff anyways? It will wedge itself into areas it should know better than to try. I'm having to take it back to its station more often than it finds the station itself.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-01-09

Samsung Care

Hi John, We understand how it feels to have a Jet bot vacuum that doesn't work as expected. We'd love to help you. I have shared the mode's user manual link that covers the entire troubleshooting procedure for each issue that you have on pages 44–46. https://downloadcenter.samsung.com/content/UM/202312/20231214125905756/O-DJ68-00858B-04_IB_VR8500_AA_EN_231211.pdf It would also be great if we could talk to you directly and gather more information about your multiple concerns. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146717236, which will help our team pull up your information. ^Rainly

Luisgzman
2 (9,999)

2024-01-02

2 (9,999)
I’ve had the Jetbot+ for a year and 9 months. The mapping was good and really like how the Smart Things app made it easy to use. Held up with my pets and their fur. The downside is the battery. For as expensive as this robot vacuum is, I thought I’d be able to get a few years out of it. It takes about 6-7 seconds for 1 percent to drain. That equates to about 10 minutes of run time. I’ve talked with support and since it’s out of warranty, to replace the battery it would cost me more than half of what I paid for this vacuum. Good product but long term, would not recommend.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2024-01-03

SEA Care

Hi Luisgzman, We understand how important a reliable vacuum is, especially for us pet owners. As the battery is used over a length of time, the battery charging time and usage time decreases. In this case, contact a service center and replace it with a new battery. You can check the availability of battery replacement by contacting Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. Should you need more assistance with the vacuum, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1146693682) to help our team pull up your information when you message us. Have a great day. -Ernest-

Medon
3 (9,999)

2023-12-31

3 (9,999)
I find the products features awesome ie the ai, the map etc. However the cleaning power is average at best. On hard floors it handles quie well. But when it gets on carpet with pet hair fluff etc the suction even on Max is below par. The genie I had before this unit absolutely beats this on suction cleaning etc. The genie just needs the tech the Samsung has
Спочатку опубліковано на Samsung Australia

Продуктивність

1 (9,999)

Ціна/Якість

2 (9,999)
kaykay
1 (9,999)

2023-12-05

Waveland, MS

1 (9,999)
Bought it last year and it was great at first. After one year, the suction seems to be non-existent, doesn't seem to empty completely into the clean station if at all, and can't dock itself onto the clean station after cleaning without help. As a (probably) over loyal Samsung customer, I have to say this is vacuum is a disappointment, especially for the price.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2023-12-07

Samsung Care

We understand how having to go through all this with an appliance feels, Kaykay. Let us help. We recommend contacting us via the options below to speak with a live representative to assist you better with what occurs with the unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Thank you. -Angelica

DirtyFloorInSFL
1 (9,999)

2023-11-04

Pompano Beach, Florida

1 (9,999)
I thought I had purchased the best vacuum robot on the market since it included AI+ with object recognition, but the technology does not work as claimed. Now the vacuum no longer charges, and I haven't been able to obtain the support needed to get it fixed. Purchasing this new AI+ Robot Vacuum was a mistake.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2023-11-07

SEA Care

Greetings, We understand the importance of having a fully charged vacuum to clean the house when needed. Let us get you some guidance to get the vacuum back on track. Please see pages 17-19 under the "Charging the Jet Bot" section of the manual. Manual https://downloadcenter.samsung.com/content/UM/202308/20230803173234876/DJ68-00846B-03_IB_VR9500-full_AA_EN_230714.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1146494330) to help our team gather your information. Have a great day. ^Charles

GSax
1 (9,999)

2023-10-22

Ashburn, VA

1 (9,999)
Ive written another review of this where the cliff sensor was not working every time it went over a certain black and white carpet which made it literally inoperable as it would just stop every night. This carpet is under our kitchen table. They just told me to clean the sensor which i did but that didnt stop the issue. Fast forward another 2 months - my LIDAR sensor stopped working. It is simply sitting in the corner as a heavy, expensive paperweight now. Thankfully it is still under warranty (i only bought it in feb, so 8 months ago) so lets see how the warranty process goes. Funny part is most of the 5 star reviews I have read say - incentivized review. Wonder why!
[D] Alternative Text [D] Alternative Text
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2023-10-24

SEA Care

Hi there, We know how big help a robot vacuum is in cleaning our home. Let us give you useful information to help you with the vacuum. Please see the items below from the user's manual: 1. CAUTION on page 8 6th bullet 2. Cleaning and maintenance on page 11 bullets 5-7 3. Cleaning the Sensor Window on page 29 4. Corrective measures before reporting a problem on pages 42-43, sections 8 and 12 of the voice guide. Manual: https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146445429 to help our team pull up your information. Have a great day. ^Aloe

TRichardson
5 (9,999)

2023-10-13

Florida

5 (9,999)
I have porcelain white tile floors and a dog. This vacuum is nothing short of amazing. An absolute must have for pet owners with hard floors. Setup was very simple. Definitely worth the investment. Love it!!!
Спочатку опубліковано на Samsung US
MySmartHome
4 (9,999)

2023-10-13

4 (9,999)
[This review was collected as part of a promotion.] Purchased the Jet Bot AI+ as and upgrade for my POWERbot R9350. Using it for about a month now. Really like all the new features. Especially the auto empty feature. The Jet Bot mapped the home well; really liked the ability to combine or split rooms, to have better control on where cleaning should be done. Overall, this one is a much smarter robot, and does a good job of navigating around furniture and other obstacles. The one thing that still does not work at all; is the magnetic tape included. This tape is supposed to keep the Jet Bot from entering an room or area; however, just like the R9350; it just rolls right over it like it is not even there. This being the case, I am just closing doors to all bathrooms now. I do see there is an option in the app to mark places on the map as off-limits; however, this is very difficult to set in the app precisely. I give it 4 stars, I think improvements in the areas of map display and magnetic boundaty recongnition are still needed to be a perfect appliance.
Спочатку опубліковано на Samsung US
Facts
1 (9,999)

2023-10-13

1 (9,999)
I have had this thing for probably a year and I can tell you, it's annoying as possible. Which feature works to specification? I have not been pleased with any robotic vacuum. There's too much more greed for anything to be nice these days. Profits matter more than anything. Cut quality, cut labor, cut anything just to make a quick buck.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2023-10-13

SEA Care

Hi there, We want you to be at ease in using the vacuum. Let us help you maximize the potential of the vacuum. Please see the "Using the Jet Bot" section on pages 20 - 25 of the user's manual to help you effectively use the vacuum. Please follow the steps carefully. Manual: https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/Samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146404674 to help our team pull up your information. Have a great day. ^Aloe

Trevor
1 (9,999)

2023-10-07

Texas

1 (9,999)
Terrible suction. Constantly having to remap the house because it will forget or “can’t find current location”.
Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2023-10-10

SEA Care

We understand the disappointment if your vacuum is not performing properly, Trevor. Let us help you rectify this. Here are some common questions and answers if you have questions about how the POWERbot's navigation or cleaning patterns work. POWERbot robot vacuum mapping and pattern cleaning FAQs: https://www.samsung.com/us/support/answer/ANS00088082/ Please refer to page 44 of the vacuum's user manual if the suction power of the vacuum is weak: https://downloadcenter.samsung.com/content/UM/202308/20230803184211074/DJ68-00858B-03_VR8500_EN_230713.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146388732, to help our team pull up your information when you message us. Have a great day. -John

Raj2023
5 (9,999)

2023-09-26

Ireland

5 (9,999)
[This review was collected as part of a promotion.] Always happy with Samsung products. This one made my life easy. I have cream tiles in ground floor and it is always hard to keep it clean. But Jet bot did the job.
Я порекомендував/-ла цей продукт
Спочатку опубліковано на Samsung US
Panta
1 (9,999)

2023-09-09

Perth Australia

1 (9,999)
I wasted my money on this vacuum cleaner. It is hard to set up and it doesn't do the job. Constantly goes off and drives whole family crazy. Goes backwards and stuck in some corners for no reason. I don't recommend this thing to anyone.
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Спочатку опубліковано на Samsung US
Відповідь від Samsung:
2023-09-12

SEA Care

We understand how this experience affected your confidence in the product. Let's enhance its performance, Panta. Kindly turn to page 44 of the manual under "The Jet Bot has stopped during cleaning" to help with the Vacuum's diagnosis. Also, please hover to page 20 regarding "Using the Jet Bot" for your reference. User manual: https://downloadcenter.samsung.com/content/UM/202308/20230803173234876/DJ68-00846B-03_IB_VR9500-full_AA_EN_230714.pdf Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146276083, to help our team pull up your information. Have a great day! ^Chrystel

Посібник користувача та завантаження

Керівництво користувача (Vacuum Cleaner)

ver 4.0 | 7.44 MB

12.12.2023

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Керівництво користувача (Vacuum Cleaner)

ver 4.0 | 7.37 MB

12.12.2023

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* Ключова функція може відрізнятися від ключової характеристики.

** Всі зображення є лише ілюстраціями, всі аксесуари продаються окремо.

*** Всі особливості та технічні характеристики пристрою актуальні на момент початку продажу, але в подальшому можуть змінюватися без попереднього повідомлення.

**** Під «Кредитом 0% від 917 грн/міс» мається на увазі придбання пилососу VCC41U1V3A/UK вартістю 3 099 грн. в кредит строком на 12 місяців зі щомісячним платежем в розмірі 258 грн 25 коп. на умовах кредитування від monobank (АТ «УНІВЕРСАЛ БАНК» Ліцензія НБУ №92 від 20.01.1994, Номер у держреєстрі банків № 226). Максимальна сума кредиту – 200 000 грн. Розмір першого внеску - від 0 до 90% від вартості покупки. Реальна річна процентна ставка – 0.000001% Максимальна сума кредиту - 200 000 грн. Cтрок кредиту від 2 до 24 місяців. Інші банки можуть пропонувати інакші умови кредитування. Зображення ілюстративні.

*****Акційна пропозиція дійсна з 01.06.2024 - 31.12.2026 включно в Офіційному інтернет-магазині Samsung. Під «+1 рік додаткової гарантії в подарунок» розуміється надання можливості споживачу придбати додаткову гарантію зі строком дії 12 місяців на побутову техніку, відповідно, зі знижкою в розмірі звичайної вартості цієї послуги, яка застосовується до ціни продажу побутової техніки. Додаткова гарантія активується автоматично до серійного номера при придбанні побутової техніки, відтак, послуга вважається наданою, обміну або поверненню окремо не підлягає. Детальні умови акції