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What is Samsung Members?

What Is Samsung Members?

Imagine having an app that gives you instant answers to any questions you have about your Samsung device. Meet Samsung Members, your go-to destination for support. When you download the Samsung Members app and register your devices, you’ll get access to personalized live support, content made specifically for your device, and an entire community of fellow Samsung users at your fingertips.

Samsung Members is supported on Galaxy S7 phones and up, and Note5 and up.

Need Help?

Help is just a tap away with the Active Help toolkit in Samsung Members. Touch the + icon to access options to contact Samsung Support and send feedback, so you can get on-demand assistance.

Help menu in Samsung Members

Live Support

There are so many ways to get support in Samsung Members, whether you prefer a text chat while you’re at home in your pajamas, or a quick video call on your lunch break. You can also receive remote support for your phone, contact Samsung via call or social media. Touch the Get Help tab to get started.

Note: Samsung Assist feature is available on Samsung Galaxy S9, S9+, S8, S8+, S7, and S7 edge. Additional device support coming soon.

Support screen in Samsung Members

Device Diagnostics

The Diagnostic tools in Samsung Members help keep your mobile device in tip-top shape. You can check on the overall health of your mobile device, connection speed, storage usage, battery optimization and more. Run a speed test to see how your phone measures up and check your battery forecast, and then optimize each aspect of your mobile device’s performance, including screen brightness and timeout and battery consumption. Give your mobile device a checkup with these diagnostics tools in Samsung Members:

  • Storage manager: Learn what files are taking up the most storage, and free up storage space by removing unnecessary apps.

  • Speed test: Test your mobile network's ping, download, and upload speeds to make sure they are up to par.

  • Battery forecast: Learn how long your battery will last at current usage and charging patterns.

  • Battery optimizer: Customize device settings, such as sound, screen timeout, and auto-brightness, to boost battery life.

Diagnostics tools in Samsung Members

Tips, Tricks, and Answers

You’ll find articles, Answers, and short videos in Samsung Members to help you get the most from your devices. Touch the Explore tab to check out what’s in store. Next, swipe to and touch View More next to Recommended. You can filter content by Trending or Browse to view all.

  • Troubleshooting: Get Answers to all your burning questions about your device. Search by topic, including Power & Battery, Ports and Connections, Connectivity, and get troubleshooting tips.

  • Getting Started: Get to know your new Samsung device with instructional articles.

  • Skills: Check out a course of articles or videos centered on mastering a particular skill.

  • Tips: Short videos give you quick answers about using your device.

  • Do More: Tricks to help you master your device.

  • Featured: Learn about current Samsung products and services.

  • Life Hack: Tricks that help you simplify your life with your Samsung device.

  • Community Buzz: Ask questions and share solutions with other Samsung owners.

Support content in Samsung Members


Peruse the community forum to find the answer to that nagging question that’s been bugging you, and don’t hesitate to join the conversation and help others! You can ask questions and share ideas and solutions with a whole network of Samsung users in the Community boards in Samsung Members. Touch Explore, and then touch View More next to Community to view threads and join the conversation.

Samsung Members Community

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
8 AM - 12 AM EST 7 days a week IT/ Computing - 8 AM to 9 PM EST Mon to Fri Printer support visit: hp.com/support/Samsung

Message Us

Get support from Samsung Experts and Samsung Care Pros Or Text HELP to 62913


Help with your Order

Your order, returns, refunds and trade-in questions answered

SMS Chat

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call 1-800-SAMSUNG (1-800-726-7864)
  • Mobile Support 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
  • IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
  • Order Support Order Help