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Guide to Navigating Samsung+

You’re ready to unlock all the content in Samsung+, but you don’t know where to start. Consider this your road map. Learn what you can expect to find in each section and get the support you need.

Learn

From the Home screen of Samsung+, touch the LEARN tab. Each category contains articles and videos to help you master your device, from navigating basic setup to finding hidden features. Learn what content each category contains below.

  • Troubleshooting: Get Answers to all your burning questions about your device. Search by topic, including Power & Battery, Ports and Connections, Connectivity, and get troubleshooting guides. After you select a troubleshooting section, touch a topic to view a troubleshooting guide. You can use these steps to get a quick fix for your device before you contact Samsung Support for help.

  • Getting Started: Get to know your new Samsung device with instructional articles. You’ll find comparisons between different devices and models and steps for enabling key features on your device.

  • Skills: Check out a series of articles or videos centered on a particular skill. Each course contains integrative content to help you master a specific feature on your device.

  • Tips: Watch short videos to get quick answers about using your device. Need a quick tutorial on adding apps to your TV? You got it!

  • Do More: Learn tricks to “do more” with your device. From diving deeper into settings and features to learning secret tricks that’ll impress your friends, this section is for more advanced device users.

  • Featured: Learn about current Samsung products and services. You’ll get a heads-up about exciting Samsung events coming to a city near you, and learn about upcoming product launches.

  • Life Hack: Get tricks that help you simplify your life with your Samsung device. After all, it’s more than just a device; it’s part of your lifestyle. Improve your everyday life with these simple hacks.

  • Community Buzz: Be social! Ask questions and share solutions with other Samsung owners in the community forums.

Community

Not only do you get personalized content and live support for your device, you have a whole community of Samsung users to turn to! To get started, touch the COMMUNITY tab, and then touch the Menu icon. Touch Welcome to the Community > New to Community? Start Here. Here, you’ll see a list of forum topics outlining the community board guidelines. Touch a topic to learn more.

If you’re looking for a particular answer, you can search for it using the Search bar, or touch Menu > Get Help and then touch a product type.

Touch Updates, Info, and How-tos to get the latest information on your Samsung devices. Touch Community Feedback or General Discussion to access the feedback and general discussion boards.

Get Help

Having trouble with your device? Help is on the way. Touch the GET HELP tab and then choose one of the following:

  • Text Chat: Get quick answers to common questions 24/7.

  • Community Support: Ask questions and share solutions with Samsung users.

  • Schedule Service: Schedule service for your device.

  • Call Support: Contact Samsung via phone.

  • Video Chat Support: Chat with live support experts.

  • Samsung Assist: Receive remote support from our customer support team.

  • Social Support: Contact Samsung on social media.

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