1. Home
  2. /
  3. Samsung Flow frequently asked questions

Samsung Flow frequently asked questions

Person accessing Samsung Flow on Note 10 and Samsung Odyssey 2

Samsung Flow lets you start a task on one device and finish it on another. It's an easy way to connect all your devices together seamlessly. If you have questions about the Samsung Flow app, we won't leave you hanging - we've got some answers to frequently asked questions right here.

General Frequently Asked Questions

How do I download and install Samsung Flow on my Windows PC?

    Windows 10 users can find the Samsung Flow app in the Microsoft Store.


How do I download and install Samsung Flow on my phone or tablet?

    If you're using a phone or tablet, you can download Samsung Flow from the Play Store or Galaxy Store.


How do I download and install Samsung Flow on my Samsung smart watch?

    You can download and install the watch version of Samsung Flow using the the Galaxy Store on your watch or the Galaxy Wearable app on your phone.


What can I do with Samsung Flow on my Samsung smart watch?

    With Samsung Flow, you can unlock and sign into your PC or tablet using your Samsung smart watch.


If my phone is unlocked, does it affect Samsung Flow?

    No, it should not have any affect on Samsung Flow unless you have Simple unlock activated.


What if I can't find my phone in the PC/tablet pairing list, even though I activated Samsung Flow?

    First, make sure the latest version of the Samsung Flow app is installed on your phone. Then, open the app on the phone, and check the list of available phones displayed on your PC or tablet.

    Sometimes, changing the connection method can help your PC discover the phone. Tap More options, tap Settings, and then try adjusting the connection method.


Can I use Samsung Flow to connect my PC or tablet with more than one phone?

    Yes, you can connect multiple devices to your PC or tablet.


How do I use Samsung Flow with a different user account?

    Switching Samsung accounts should not have an effect on Samsung Flow. Your phone will continue to stay connected to your PC or tablet.


Can I use Samsung Flow to connect a single phone to multiple PCs or tablets?

    You can register and manage multiple PCs or tablets on Samsung Flow. However, make sure the Samsung Flow app has the latest software version installed.


How can I watch content from my phone on my PC or tablet?

    Yes, you can do this by using Samsung Flow's Smart View feature. On your Windows PC or tablet, select the Smart View icon; it's near the top of the screen, next to the Hotspot icon. Now your phone's current screen will display on your PC or tablet.

Notification Sync and Transfer Files

Why can't I send or receive notifications with Samsung Flow?

    In this case, you should check your phone's notification settings to see what notifications are allowed in Samsung Flow.

    Note: This may not be available on some apps if they don't support Android notifications.


How can I share files with another device?

    You can easily transfer files between your phone and tablet or PC by selecting the Add icon. If you're transferring between a phone and PC, you can drag and drop files into the Flow history window.

Troubleshooting FAQs


Why aren't some Samsung Flow features working?

    If your PC or tablet is locked while using Samsung Flow features through your phone authentication, you will need to log back into your device via your phone authentication before you can continue using the features. If you turn on Simple unlock, you can easily use Samsung Flow.

    When your phone is unlocked, Simple unlock allows you to sign into your PC or tablet as long as your phone is close to it.


I received an error message that says "Bluetooth is not available" or  "You cannot access Bluetooth device." What should I do?

    The easiest way to solve this problem is to check if Bluetooth is activated on your phone, tablet, or PC.

    Please also remember that Samsung Flow requires the following system requirements: Win10 1703, June patch 15063.413.


What should I do if my Windows PC or tablet won't register during Samsung Flow setup?

    If "Allow Companion device for secondary authentication" is disabled on your PC, your phone or devices will not successfully register.

    To fix this, first select the search bar on the Windows task bar and enter gpedit.msc. Then, go to Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Microsoft Secondary Authentication Factor > Allow Companion device for secondary authentication.

    Check if the option is disabled. If it is, select Enabled. Then, select the search bar on the Windows task bar, and enter gpupdate/force. Once that is complete, reboot your PC or tablet.


What should I do if I get an error message that says "verification failed" when I log into Samsung Flow on my PC or tablet.

    This may be caused by a PC/tablet and phone compatibility issue. To fix this, update Samsung Flow on all of your devices and make sure you are using the latest version of the software.

How would you like to contact us?

Give us a call 1-800-SAMSUNG (1-800-726-7864)
MOBILE: 24 HOURS, 7 DAYS A WEEK ALL OTHER: M-F 8-12AM/S-S 9AM-11PM, APPLIANCES 6PM ET Printer support visit: hp.com/support/samsung

Chat with us

Live Chat support with a Samsung Care Pro.

24 HOURS 7 DAYS A WEEK

Help with new/existing order

(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week

Social Support

Contact us on Twitter or Facebook and we'll reply with an answer to your question or issue.

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

Question about a promotion?

Learn more about Samsung promotions.

  • Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
  • General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
  • Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
  • Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864