Frequently asked questions about gift cards in Samsung Pay
The Samsung Pay app not only lets you add credit or debit cards, you can also purchase and use gift cards. View frequently asked questions about gift cards in Samsung Pay, such as what merchants are offered and how you can view your gift card balance.
Samsung Pay gift card FAQs
What specific merchants are offered?
We are working hard to expand Samsung Pay's partnerships with different companies. A complete list of merchants offering gift cards through Samsung Pay is available online. Scroll to Participating gift card merchants to view the list.
You can also view merchants offering gift cards through the Samsung Pay app. Open Samsung Pay and then tap the Store tab. Or, tap GIFT CARDS and then tap VIEW ALL.
Can I add an existing gift card?
You can add gift cards that have been purchased outside of Samsung Pay.
Open Samsung Pay, tap the Add icon, and then tap Load gift cards. Search for and select the merchant from the list. Enter the Card number and/or PIN number, and then tap Confirm. Your gift card will be successfully added to Samsung Pay. Tap OK to complete the process.
How can I view the balance of my gift card in Samsung Pay?
The balance of your gift card will usually display in Samsung Pay. However, some merchants do not share this information. To check your gift card balance, open Samsung Pay, tap the Wallet tab, and then tap the GIFT tab. Tap the card you want to view, and the gift card balance will be displayed on the card's detail screen. To refresh the balance, tap the Refresh icon.
For more information about checking your balance, see the gift card's terms and conditions. Or, try contacting the merchant.
How many gift cards can I add to Samsung Pay?
There is no limit to how many gift cards you can add to Samsung Pay.
Are there fees for purchasing or using a gift card in Samsung Pay?
There are no fees for purchasing a gift card in Samsung Pay, and generally there are no fees for using a gift card. However, please refer to the specific terms and conditions found on each merchant’s page prior to purchasing its card.
Where can gift cards be used?
Usuallly, you can use gift cards at any of the merchant's retail or online locations. However, each merchant has different rules, so please refer to the terms and conditions found on each merchant's page before purchasing a gift card.
Do gift cards expire?
Each merchant has its own rules for expiration. Please refer to the specific terms and conditions found on each merchant’s page before purchasing a gift card.
How many times can I refresh my balance on a gift card?
You are limited to five balance inquiries per card per day. To refresh your balance, tap the Refresh icon next to the balance amount. If you need further support, please contact Samsung Pay Customer Service at +1 844-SAM-PAYS (726-7297).
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