dispute | Official Samsung Support US

Validate warranty

To review your request, please provide the approximate date of purchase, a photo of your receipt and a phone number.

Model code

Date of Delivery

(Enter date of purchase if delivery date is not available)

Month

January
February
March
April
May
June
July
August
September
October
November
December

Day

Year

Attach Proof of delivery or Proof of purchase

Upload Image

Photos only, 5MB max; JPEG, GIF or PNG.

Enter mobile number

(Optional)

Standard messaging and data rates may apply

Save mobile number to My Account

Submit

Valid Proof of delivery or Proof of purchase required

JPEG, GIF, PNG format only, must not be in an editable format (ie word/excel/html)
Must include the place of purchase on company letterhead, including the retailer’s name, address, phone number or store number.

Must include the date of purchase.
Must identify the Samsung product purchased.
Must include itemized pricing.
Must confirm paid total; non-online purchases must include the payment method.

The following are non-valid proofs of purchase, and as such, cannot update the date of purchase: credit/debit card statements, sales quotes or estimates, private purchases (item purchased from another customer or sold through a bidding site/used products), units sold As Is, or units refurbished through any vendor outside of Samsung.

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