Welcome to the
! Please enjoy our special offers for you
Refer Friends & Co-Workers Now SPECIAL OFFERS

Common error messages on Samsung TVs

Samsung TVs can occasionally encounter errors that pop-up on the screen and hinder a user's ability to access certain features. This guide will cover the most common issues and provide the solution needed.
Samsung TV screen displaying an HDMI 2 no signal message with options for Connection Guide and Source.
Samsung TV screen displaying an HDMI 2 no signal message with options for Connection Guide and Source.

Common error messages on Samsung TVs

Smart Hub is being updated

Smart Hub is being updated
1

Turn the TV on.

The TV must be turned on for this process to work.
2

Press and hold Power for 5 seconds.

Hold Power for 5 seconds on the remote or on the TV.
3

Press and hold Power on the remote for 5 seconds.

Use the Samsung remote for this step. Release after 5 seconds.
4

Wait for the TV to power cycle.

Wait for about 30 seconds to 1 minute for the TV to power cycle and show the Samsung logo. When the TV turns back on, it should be in reset mode.
5

Follow the instructions on the screen.

Follow the steps shown on the screen to complete the initial setup. Make sure that the user agrees to the Terms and Conditions, and signs into their Samsung account as well.
Note
The flash reset process is only successful if the initial setup screen shows. If the user does not see that screen, please start the process over.
Read less

Samsung server is under maintenance

Samsung server is under maintenance
1

Turn the TV on.

The TV must be turned on for this process to work.
2

Press and hold Power for 5 seconds.

Hold Power for 5 seconds on the remote or on the TV.
3

Press and hold Power on the remote for 5 seconds.

Use the Samsung remote for this step. Release after 5 seconds.
4

Wait for the TV to power cycle.

Wait for about 30 seconds to 1 minute for the TV to power cycle and show the Samsung logo. When the TV turns back on, it should be in reset mode.
5

Follow the instructions on the screen.

Follow the steps shown on the screen to complete the initial setup. Make sure that the user agrees to the Terms and Conditions, and signs into their Samsung account as well.
Note
The flash reset process is only successful if the initial setup screen shows. If the user does not see that screen, please start the process over.
Read less
Recommended Articles
Someone already registered this device error when adding TV or projector to SmartThings
Someone already registered this device error when adding TV or projector to SmartThings
If your TV, smart monitor, or projector is still registered to an older SmartThings account* or if you accidentally added it to the wrong account, you can easily reset it and transfer it. All you need to do is add the TV/projector to your new account and the SmartThings app will take care of the rest for you.
 TV or projector does not show up during SmartThings discovery process
TV or projector does not show up during SmartThings discovery process
You can connect your TV, smart monitor, or projector to the SmartThings app without using a SmartThings Hub. If the app has trouble connecting or discovering your device, there are a few things you should check, like if Bluetooth is enabled on your phone. Then, you can try adding your TV/projector to the SmartThings app again. A Samsung Account and
 Samsung TV or the TV speakers make an abnormal noise
Samsung TV or the TV speakers make an abnormal noise
The only noise you should hear from your TV or Odyssey Ark gaming screen is the sound of whatever you're watching. If you hear a cracking or popping noise, it could be due to temperature changes. A buzzing, crackling, or humming noise could be caused by electrical feedback. Arranging the cables and making sure the TV has good ventilation will keep
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device, or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
flag
Go to site
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE