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Cannot move items to Secure Folder on Samsung phone
Follow the steps below to resolve issues moving items to the Secure Folder on your Samsung phone, such as the absence of the "Move to Secure Folder" option in Gallery or My Files.
Cannot move items to Secure Folder on Samsung phone
Why this happens
When the "Allow background activity while locked" option is turned off, the "Move to Secure Folder" option will not be displayed in apps like Gallery or My Files.
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Enable Allow background activity while locked
To resolve this issue, ensure that the "Allow background activity while locked" option is turned on. Here’s how:
- Open the Secure Folder on your Samsung phone.
- Tap on the More options (the three vertical dots) icon in the top-right corner.
- Tap Settings from the menu.
- Turn on the switch next to "Allow background activity while locked."
Once this setting is enabled, the "Move to Secure Folder" option will be available in Gallery or My Files.
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Additional tips
- Ensure your Samsung phone is running the latest software version for optimal performance.
- If the issue persists, consider restarting your device or checking for any pending updates for the Secure Folder app.
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