Fingerprint scanner is not working for Samsung Wallet

Fingerprint security in Samsung Pay helps keep your account secure. When fingerprint security is set up, you will need to scan your finger before making a transaction. But the fingerprint scanner may not work in certain situations, like if the fingerprint sensor is wet.
A hand scanning a fingerprint on a Galaxy phone to use Samsung Wallet.
A hand scanning a fingerprint on a Galaxy phone to use Samsung Wallet.

Fingerprint scanner is not working for Samsung Wallet

1

Make sure you're scanning your finger correctly.

  • To get an accurate reading, your finger should completely cover the scanner.
  • Scan your fingerprint at different angles for greater accuracy.
  • If you are using a case, make sure it doesn't cover the fingerprint scanner.
2

Make sure the scanner is clean and dry.

The fingerprint sensor is sensitive to moisture. Make sure both the phone and your finger are dry when scanning. The fingerprint sensor can also become dirty with everyday use. Use a clean lint-free cloth to gently wipe away any debris on the sensor.
3

Restart your phone.

Restart your phone, and then try scanning your finger again. Sometimes a restart can fix minor issues with apps.
4

Remove and re-add the fingerprints.

Navigate to and open Settings. Tap Security and privacy, and then tap Screen lock and biometrics. Enter your screen lock credentials, and then tap Fingerprints. Select your desired fingerprint, and then tap Remove. Tap Remove one more time to confirm.

Once they are deleted, add your fingerprints again and see if they work.

5

Contact Samsung Pay support.

If you continue to experience problems with the app, please contact Samsung Pay support.

To contact us, open Samsung Pay on your phone. Tap Menu, and then tap Help. To send an email inquiry, tap Contact us.

You can also call +1 844-SAM-PAYS (726-7297).

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