Galaxy Store: Get a refund for a Roblox game item purchase

Refunds for Roblox games are processed through the Galaxy Store. To request a refund, provide the purchase information (order number) and the reason for the refund request. This helps us verify and proceed with your request.

Purchased apps are typically not eligible for refunds or cancellations once the download begins. However, if an app has a material defect, it will be replaced, downloaded again, or a coupon will be provided for the equivalent purchase value.

To submit your refund request:

1. Navigate to and open the Galaxy Store app, and then tap the Menu at the bottom of the screen.
2. Tap My apps, and then tap Roblox from the list.
   
3. Tap More options (the three vertical dots), then tap Report, and then submit your information, including the reason for the refund request and the order number.