Third-party app errors occur when folding or unfolding the Galaxy Z TriFold

When using third-party apps on the Galaxy Z TriFold, you may experience errors when folding or unfolding the device. These issues arise due to compatibility challenges with the new screen ratio and folding mechanism.
Two hands holding an unfolded Galaxy Z TriFold displaying a full apps screen with various icons.
Two hands holding an unfolded Galaxy Z TriFold displaying a full apps screen with various icons.

Third-party app errors occur when folding or unfolding the Galaxy Z TriFold

Why this happens

The Galaxy Z TriFold features a unique screen ratio designed to enhance the large-screen experience. Some third-party apps may not yet be optimized for this format, leading to errors like:

  • Video call termination
  • Unavailable video playback
  • Navigation guidance interruptions
  • Screen cropping or rotation issues
  • Screen layout errors
  • Lock screen unresponsiveness
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Ongoing efforts to improve compatibility

Samsung is actively collaborating with app developers to improve and optimize third-party apps for the Galaxy Z TriFold. Updates will be rolled out to enhance compatibility and user experience.
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Check for updates to address compatibility issues

Note
Turn on Automatic updates to save time and effort.

Ensure your apps are updated to the latest version via the Galaxy Store or Google Play Store.

 

Update Galaxy Store apps

The Galaxy Store offers exclusive content for Samsung devices. Update these apps separately:

  1. Open the Galaxy Store.
  2. Tap Menu (the three horizontal lines) > Updates.
    A Galaxy Z TriFold showing the Galaxy Store menu with the Updates option highlighted by a blue rounded box.
  3. Tap the Update icon (circular arrow) next to individual apps or Update all to install all updates.
    A Galaxy Z TriFold showing the Updates screen with the Update all button and an individual update icon highlighted by blue rounded boxes.

 

Update Play Store apps

The Play Store is a hub for apps developed and published through Google. Follow these steps to update your apps:

  1. Open the Play Store.
  2. Tap your profile picture > Manage apps & device.
    A Galaxy Z TriFold showing a Google account pop up with the Manage apps and device option highlighted by a blue rounded box.
  3.  Tap Updates available.
    A Galaxy Z TriFold showing the Manage apps and device menu with the Updates available section highlighted by a blue rounded box.
  4. Tap Update next to individual apps or Update all to install all available updates.
    A Galaxy Z TriFold showing the Downloads screen with the Update all button and an individual Update button highlighted by blue rounded boxes.
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