Videos not working in certain third-party apps on your Galaxy S26 Ultra

Videos recorded in Portrait mode on the Galaxy S26 Ultra may not upload, edit, or play on certain third-party apps, displaying an error message. This issue occurs due to incorrect metadata saving. This guide provides steps for using the Gallery Assistant app and checking for software updates.
A purple Galaxy S26 Ultra using an S Pen to select View on the Gallery Assistant menu.
A purple Galaxy S26 Ultra using an S Pen to select View on the Gallery Assistant menu.

Videos not working in certain third-party apps on your Galaxy S26 Ultra

1

Use the Gallery Assistant app.

Navigate to and open Galaxy Store. Use the search box to search for and select Gallery Assistant, then tap Install. Once the app is installed, tap Open. Next, tap Improve compatibility, and then select the videos that are automatically detected and listed. Tap Apply to batch-improve them.

A Galaxy S26 Ultra screen showing the Improve compatibility option highlighted in a blue box within the Gallery Assistant app.

2

Check for software updates.

Navigate to and open Settings, and then tap Software update. Ensure your device's software version is always up to date.
Note
The software update availability may vary depending on your region or carrier.
Recommended Articles
Third party Smart Device is not working in SmartThings app
Third party Smart Device is not working in SmartThings app
The SmartThings app works with a wide array of third-party smart devices from many different brands. If your non-Samsung smart device is not working properly with SmartThings, use this guide for basic troubleshooting steps. We've included instructions for popular third-party brands as well as links to their support sites.
 Camera errors in third-party apps on the Galaxy Z TriFold
Camera errors in third-party apps on the Galaxy Z TriFold
When using the camera in third-party apps on the Galaxy Z TriFold, you may encounter errors, including photo and video recording failures and QR code recognition issues. These issues stem from the device's unique screen ratio and folding mechanism, which require specific app optimizations.
 Third party Smart device is not responding in SmartThings app
Third party Smart device is not responding in SmartThings app
The SmartThings app works with a wide array of third-party smart devices from many different brands. If your non-Samsung smart device is not working properly with SmartThings, use this guide for basic troubleshooting steps. We've included instructions for popular third-party brands as well as links to their support sites.
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
auto-contact_us-pc-2x auto-contact_us-pc-2x
flag
Go to site
  • Home Home
  • Support Support
  • Videos not working in certain third-party apps on your Galaxy S26 Ultra Videos not working in certain third-party apps on your Galaxy S26 Ultra