Scan function not working properly on Galaxy S26

If the scan function in the Camera app repeatedly loads or doesn't work properly on your Galaxy S26 series, this guide provides solutions. The issue may occur if the app lacks access to all files. Follow these steps to enable access and reset settings for optimal performance.
A Galaxy S26 using the camera app to scan a page of text from an open book.
A Galaxy S26 using the camera app to scan a page of text from an open book.

Scan function not working properly on Galaxy S26

1

Enable All files access.

Swipe down from the top right corner of the screen to open the Quick panel, and then tap the Settings icon (the gear). Tap Apps, and then tap More options (the three vertical dots). Tap Special access, then tap All files access, and then turn on the switch next to the Camera app.

A Galaxy S26 screen showing the All files access settings with the Camera app toggle highlighted in a blue circle. 

2

Reset the Camera app settings.

Open the Camera app, and then tap the Quick controls icon (the four dots). Tap the Camera settings icon (the gear), tap Reset settings, and then tap Reset to confirm.

A Galaxy S26 screen showing a reset camera settings pop up with the Reset button highlighted in a blue box. 

Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
auto-contact_us-pc-2x auto-contact_us-pc-2x