Check the hub's firmware version
SmartThings will occasionally push firmware updates to active hubs to improve performance. You can check the hub's firmware version using the app or the IDE Portal.
Samsung Soundbar or Wi-Fi speaker registration issues in SmartThings or Samsung Sound
If you're experiencing issues registering your Samsung Soundbar or Wi-Fi Speaker in the SmartThings or Samsung Sound app, you're not alone. This guide will help you troubleshoot and resolve common problems related to device registration. Whether you're using a Q-Series, Ultra Slim, or Music Frame model, these steps will ensure your sound device is properly connected and functional. Follow along to get your device up and running smoothly.
Samsung Soundbar or Wi-Fi speaker registration issues in SmartThings or Samsung Sound
Note
The Samsung Sound app currently supports 2026 products and the HW-LS60D Music Frame. Older soundbar models (2023-2025) are planned for future updates.
1
Check the Bluetooth connection.
Navigate to and open Settings, and then tap Connections > Bluetooth. Ensure the Bluetooth switch is enabled on your mobile device.
Note
A stable Bluetooth connection is essential for successful registration.
2
Power cycle the sound device.
Unplug the power cord from your Soundbar, Wi-Fi Speaker, or Music Frame, and wait for 30 seconds before plugging it back in. This resets the sound device and clears any temporary errors.
3
Remove the device from Bluetooth pairing list.
- Android: Go to Settings > Connections > Bluetooth. If the sound device appears in the Paired devices list, tap the Settings icon next to it and select Unpair.
- iOS: Go to Settings > Bluetooth > My Devices. If the sound device is listed, tap the Info button and tap Forget This Device.
4
Re-register the sound device.
Open the SmartThings app or Samsung Sound app. Then, attempt to add the sound device again. Follow the on-screen instructions to complete the registration process.
5
Contact Samsung Support.
If problems persist, consider reaching out to Samsung Support for additional help.
Recommended Articles
SmartThings Hub Has No Power or Internet
If the Hub loses power or internet connection, there may be limited or no functionality. Each Hub version reacts differently in the case of a power or internet connection failure.
Manage SmartThings notifications, messages, and activities
SmartThings has two types of notifications: traditional notifications that appear in your Notification panel and activity notifications that appear in the SmartThings app. You can manage both types of notifications depending on what you'd like to see.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device, or tablet. Support is also available on your mobile device through the Samsung Members App.
