Delayed call screen on Galaxy phone after software update

After updating to One UI 8.5, you may experience delays in the call reception screen appearing (black screen) during incoming calls, making it difficult to answer. This guide explains the issue and provides steps to check for software updates to install the latest patch.
A Galaxy phone lying face down on a wooden table in a cafe setting.
A Galaxy phone lying face down on a wooden table in a cafe setting.

Delayed call screen on Galaxy phone after software update

1

Access the Bluetooth details screen.

Open the Quick panel by swiping down from the top-right corner of the screen. Touch and hold the Bluetooth icon to enter Bluetooth settings, and then tap Details to access the details screen.

A hand tapping a Galaxy phone on a wooden table showing the Bluetooth settings screen with paired devices listed.

2

Restart your device.

Using two fingers, swipe down from the top-right corner of the screen to expand the Quick panel. Tap the Power icon, then tap Restart. Confirm by tapping Restart again. Your phone will automatically restart.

A Galaxy phone showing the power menu with Power off, Restart, Emergency call, and Medical info options, Restart highlighted in blue.

3

Check for software updates.

Open Settings on your phone. Tap Software update, and then tap Check for new updates. Depending on the carriers, the option may appear as Download and install, Check for system updates, or Check for software updates. A patch is expected to address this issue. Install any available updates to ensure your device receives the latest improvements and fixes. If no update is currently available, check back later.

Software update menu selected in Settings on a Galaxy S26.

Note
The software rollout schedule and version number may vary depending on your region or carrier.
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