Samsung Galaxy device may appear to be charging slowly or not charging at all
If your Galaxy device appears not to be charging properly or charges slowly, the issue may be caused by high device temperature, charging accessories, charging settings, or debris inside the charging port. Charging speed may also decrease when using incompatible chargers or when battery protection features are enabled.
Samsung Galaxy device may appear to be charging slowly or not charging at all
Caution
If the device temperature becomes too high, charging may stop temporarily or charging speed may decrease. Wait for the device to cool down before charging again.
Note
Menu names, settings, and screen layouts may vary depending on the model and software version.
Check your charger and charging cable
Using incompatible or damaged charging accessories may cause slow charging, charging interruptions, or charging failure.
Caution
Using incompatible accessories may damage the device or cause charging issues.
Use Samsung compatible chargers and cables
Even if chargers and cables look similar, charging quality and performance may vary.
- For optimized charging performance and device safety, Samsung recommends using compatible Samsung chargers and charging cables designed for your Galaxy device.
Check the charger connection
If the charger is not connected properly, the device may not charge normally.
- Disconnect the charger from the Galaxy device and reconnect the charging cable securely to the charging port.
Caution
Damage caused by user misuse or chargers outside the warranty period may require purchasing a new charger.
Check for charger or cable damage
A damaged charger or charging cable may prevent normal charging.
- Try charging the device using another compatible Samsung charger and cable.
- If charging still does not work, visit a Samsung service center for hardware inspection.
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Remove debris from the charging port
Dust or foreign material inside the charging port is one of the most common causes of charging issues. If dust, lint, or debris builds up inside the charging port, the charging cable may not connect properly to the charging terminals.
- Turn off the Galaxy device, and then use a flashlight to inspect the charging port.
- If dust or debris is visible, carefully remove it without using metal objects or liquids.
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Turn on fast charging settings
If your Galaxy device supports fast charging, make sure fast charging is enabled in Settings.
- Open Settings, then tap Battery.
- Tap Charging settings.
- Turn on Fast charging and Fast wireless charging.
Note
- Starting from the Galaxy S23 series, Fast charging and Super fast charging settings are combined into one Fast charging setting.
- Fast charging may not work when connected to a PC or standard USB device.
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Check battery protection settings
If Battery protection is enabled, charging may stop early or the maximum charging level may be limited depending on the selected option.
- Open Settings, then tap Battery.
- Tap Battery protection.
- Select a different option or turn off Battery protection.
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Check for moisture detection notifications
If moisture is detected in the charging port, charging may stop to help protect the device from damage.
Note
Even on water-resistant Galaxy devices, the charging port must be completely dry before charging.
- Check for moisture detection notifications.
- Shake the device gently to remove moisture from the charging port, then wipe the device with a soft, clean cloth.
- Dry the device in a well-ventilated area using cool air.
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Note
Continued charging issues or significantly reduced battery usage time may indicate a hardware problem. Visit a Samsung service center for inspection if the issue persists.
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