Defects caused by third party protective films on your Samsung Galaxy devices
If your Galaxy device screen colors look unusual, lines appear on the display, or touch and fingerprint recognition do not work properly, the issue may be caused by an unauthorized third-party protective film. Some third-party tempered glass or protective films may affect display quality, touch performance, and other device functions.
Defects caused by third party protective films on your Samsung Galaxy devices
Problems that may occur when using unauthorized third-party protective films
Some unauthorized third-party protective films may have differences in material quality or manufacturing, which can cause the following issues.
Touch or fingerprint recognition might not work properly
Stains, discoloration, or uneven coating on the protective film
Horizontal lines might appear on the screen
Vertical lines might appear on the screen
Vertical stripes might appear under light
Foreign matter or dust might appear at the edge of the screen protector
The protective film might not attach or remove properly
The protective film might become damaged quickly
The protective film size might not fit properly
Oil stains or rainbow-like patterns might appear on the screen
Read less
How to identify Samsung-certified accessories
Samsung operates the SMAPP (Samsung Mobile Accessory Partnership Program) to support compatible accessories from partner companies.
Accessories that pass Samsung’s quality verification process receive the Designed for Samsung logo, which may appear on the product or packaging.
Note
- SMAPP is Samsung’s design and quality certification program for mobile accessories.
- Damage or malfunction caused by uncertified accessories may require repair and may not be covered under Samsung quality assurance.
- For safe and reliable use, Samsung recommends using compatible Samsung accessories or Samsung-certified accessories.
Read less
Recommended Articles
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device, or tablet. Support is also available on your mobile device through the Samsung Members App.
