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Buttons do not properly work on Samsung Galaxy device
If the buttons on your Galaxy device appear to be not responding properly, you may not be able to adjust the volume or turn the device on or off normally. This issue may be caused by temporary software errors, device settings, physical obstruction, or hardware problems. Follow the troubleshooting steps below to check whether the issue is software-related or requires hardware inspection.
Buttons do not properly work on Samsung Galaxy device
Note
Device screenshots, menu names, and settings may vary depending on the device model and software version.
Update your Galaxy device software
Outdated software may affect device performance or button functionality.
- Open Settings, then tap Software update.
- Tap Check for updates.
- Follow the on-screen instructions. A confirmation will appear once the software is up to date.
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Run Galaxy phone diagnostics for the buttons
You can use the Samsung Members app to diagnose whether the issue is related to the hardware buttons.
Before running diagnostics, check whether a case, dust, or other foreign material is preventing the buttons from being pressed properly.
Run diagnostics in Samsung Members
- Open the Samsung Members app, then tap Support.
- Tap Get started under Phone diagnostics. The full diagnostics scan will begin. You can stop the process and select specific items to run individual tests.
- Select Buttons.
- Follow the on-screen instructions.
- Check the diagnostic results.
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Reset all settings
If Samsung Members diagnostics does not detect a hardware issue, resetting all settings may help resolve the problem.
- Open Settings, then tap General management.
- Tap Reset.
- Tap Reset all settings.
- Tap Reset settings, then tap Reset again to confirm.
Note
Reset all settings does not delete personal data stored on the device.
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Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device, or tablet. Support is also available on your mobile device through the Samsung Members App.
