Install Apps from Unknown Sources on the Phone or Tablet

By default, your phone is set to prohibit app installation from sources other than the Play Store and Galaxy Apps. You can change this setting by following the steps below.

Phone Reboots Repeatedly

Third-party apps can cause random or constant reboots to happen on your phone. Follow the steps below to troubleshoot this issue. You can perform a software update, factory reset, or turn on Safe mode to determine if an app is causing the issue.

Air Command Is Not Working on Galaxy Note Phone

There are several possible reasons why the Air Command shortcut menu may not display. It can be the result of a physical issue, like damage to your S Pen, or an issue with your phone's software. You can reboot the phone, perform a software update, or boot in safe mode to solve the problem. Here are a few things you can do to determine and solve the

Phone Has Slow Mobile Data Speed

At peak times or in busy areas, towers may become overloaded, slowing down mobile data access. Make sure you verify your account is in good standing and service is active with your carrier. Some carriers may slow data access once you have reached a certain limit, or data may be slower in certain areas. Contact the carrier to learn more. Read on to

Phone Drops Calls

If your phone is dropping calls occasionally, it is most likely a signal issue. However, frequently dropped calls may happen because of a damaged or inappropriately inserted SIM card. Other times, the phone may have physical or liquid damage. Learn more about why your phone is dropping calls and try the appropriate troubleshooting methods, such as

Pink Lines or Dead Pixels on Phone or Tablet's Display

If there are pink lines or small dots on your screen, it could be stuck or dead pixels. These pixels will not display the correct color or will only display black. If your phone is not damaged, usually restarting your phone or performing a software update will solve this problem.

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Install Apps from Unknown Sources on the Phone or Tablet

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