Samsung gas range in front of a blue triangle tile backsplash

Oven door is locked

As a safety precaution, your range's door will lock when the oven gets too hot. This is to prevent any possible injuries. If your oven is cool, then you may have Child Lock turned on or need to power cycle the range to unlock the door.

Samsung oven temperature issues

Whether your oven is too hot, not hot enough, takes too long to get hot, or doesn't get hot at all, it can cause a lot of issues. For example, food may not cook well, or it may take a long time for the oven to reach the set temperature. Luckily, there are some simple things you can do to try to fix it. Many heating issues are related to the voltage

Electric cooktop is peeling, bubbling, or cloudy under the surface

The smooth sleek finish of your electric or induction cooktop surface can put a real shine in your kitchen, but if not taken care of properly, stains and other marks can easily mar its surface.

One burner on the cooktop does not work

When one of the burners on your cooktop is not working, it is a good idea to make sure that the correct burner is being turned on, and the right cookware is being used. Let us show you what you need to look for.

Cooktop temperature issues

The way your electric or induction cooktop heats up and retains heat works differently than non-ceramic cooktops. If you're not prepared and aware, this wonderfully steady source of heat could result in burned food. If you have questions or concerns about how hot your cooktop gets, this guide will explain it all.

Samsung oven control panel issues

If the control panel is not operating properly, your range or oven is difficult, if not impossible, to use. A panel that's blank or doesn't display correctly might need a power cycle, while a panel that doesn't respond at all could be due to a setting or accessory. These articles cover a variety of issues you may have with your panel.

How would you like to contact us?

Message Us

or text SMSCARE to 62913 for 24/7 live support

24 HOURS 7 DAYS A WEEK

Message Us

Request Service

Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool

Request service

Help with your Order

Your order, returns, refunds and trade-in questions answered

ORDER SUPPORT

Message Us

Text SMSCARE to 62913 to receive live support 24/7*

* Standard text message and data rates may apply

START CONVERSATION

Social Support

Ask the Community

Browse answers, ask questions and get solutions from other Samsung customers.

JOIN DISCUSSION

Question about a promotion?

Learn more about Samsung promotions.

SAMSUNG PROMOTIONS

Contact

Give us a call 1-800-SAMSUNG (1-800-726-7864)
Mobile Support 8 AM - 12 AM EST 7 days a week
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
Order Support Order Help

What are you looking for?

Oven door is locked

How would you like to contact us?

Message Us

Request Service

Help with your Order

Message Us

Social Support

Ask the Community

Question about a promotion?

You Are About To Be Redirected To Investor Relations Information for U.S.

Redirect Notification