
ZigBee device is not working with Samsung SmartThings hub

If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.
How would you like to contact us?
Request Service
Schedule in-home, walk-in, or mail-in service with our easy service diagnosis and scheduling tool
Message Us
Text SMSCARE to 62913 to receive live support 24/7*
-
Give us a call 1-800-SAMSUNG (1-800-726-7864)
-
Mobile Support 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance Support 8 AM - 12 AM EST M-F 9 AM - 6 PM EST Sat, Closed Sunday
-
IT/Computing Support 8 AM - 9 PM EST, Mon - Fri Closed Sat-Sun
-
Order Support Order Help