ZigBee device is not working with Samsung SmartThings hub

If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.

If you are experiencing some trouble with your SmartThings Hub, such as devices not responding, sometimes a simple reboot can resolve the issue. However, the process depends on what kind of SmartThings hub you have.

The SmartThings app uses your Samsung account credentials. To create an account, you simply need to sign in with your Samsung account. To log out, you will need to remove the account from the app.

SmartThings will occasionally push firmware updates to active hubs to improve performance. You can check the hub's firmware version using the app or the IDE Portal.

You can use your Galaxy SmartTag to make your phone ring, which is helpful whenever your phone has been misplaced. But if your phone isn’t ringing when you double press the button on your SmartTag, it is most likely because the SmartTag is not connected to your phone. It’s also possible that the SmartTag is not within range. To fix this, make sure