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Zigbee Device Is Not Recognized or Will Not Connect to the Hub

If your Zigbee device is not connecting to your Hub, the issue may be caused by several factors. For example, the device may be too far away from the Hub or it may be connected to another Zigbee device. Keep reading to learn how to identify the problem and follow the troubleshooting steps to get your Zigbee devices reconnected to your Hub.

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The SmartThings app uses your Samsung account credentials. To log out, remove the account from the phone. You will be logged out of all other Samsung apps on the phone.
 Sub Hub Creates New Network Instead of Extending
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If your sub hub is creating a new network rather than extending your existing network, you have probably created a Double NAT (Network Address Translation). There are two things you can try to resolve the problem.
 Factory Reset on Your Hub
Factory Reset on Your Hub
To completely redo your SmartThings configuration and start from scratch, or to just reset your Hub's Z-Wave and Zigbee system back to factory default settings, you must factory reset the entire Hub. Continue below to learn more about factory resetting your Hub.
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When a device is added to SmartThings, the device controller is automatically downloaded. With the controller for your device, you can remotely control the devices on your phone. Continue below to learn how to control and edit your devices in SmartThings. 
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