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  2. Error Messages During SmartThings 2018 Hub Setup

Error Messages During SmartThings 2018 Hub Setup

If the SmartThings app detects any issues while you are setting up the SmartThings Hub (2018), an error message will display. View the details below to troubleshoot any error messages you may have seen.

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Cannot Complete SmartThings Hub (2018) Setup
Cannot Complete SmartThings Hub (2018) Setup
If you want to set up the SmartThings Hub (2018), you must do so using the SmartThings app on your phone. When beginning the setup, you will have the option to complete it via Wi-Fi or Ethernet. If you encounter issues during the setup process, follow the steps below.
 SmartThings Smart Cam set up stopped at 39 percent
SmartThings Smart Cam set up stopped at 39 percent
The SmartThings Smart Cam does not require connection to a SmartThings Hub to complete the setup. If you receive an error message during setup using an Android phone, check your network the network connection on your phone, and close and re-open the SmartThings app. Reset the camera if the issue persist.
 Problems with SmartThings on your Samsung smartwatch
Problems with SmartThings on your Samsung smartwatch
To prevent problems or errors from occurring with the SmartThings app on the watch, make sure the watch is connected to your phone through Bluetooth or directly to a Wi-Fi network. Depending on the issue, you may need to adjust some settings for the app on the watch. However, it may be necessary to troubleshoot the SmartThings app on your phone.
 A Cable May Not Be Properly Connected Message During Wi-Fi Hub Set Up
A Cable May Not Be Properly Connected Message During Wi-Fi Hub Set Up
If you see a message that says, "A cable may not be properly connected" when setting up SmartThings Wifi or Connect Home Hub, you’ll need to check the ethernet cable connection.
 ADT Security Hub FAQ
ADT Security Hub FAQ
The ADT Security Hub acts as the brain of your smart home and the base of your home security system. If you need help getting your ADT Security Hub set up, view Set up ADT Security Hub at SmartThings Support. You can also read the information below to see the answers to some common questions.
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