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Error Messages During SmartThings 2018 Hub Setup

If the SmartThings app detects any issues while you are setting up the SmartThings Hub (2018), an error message will display. View the details below to troubleshoot any error messages you may have seen.

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Cannot Complete SmartThings Hub (2018) Setup
Cannot Complete SmartThings Hub (2018) Setup
If you want to set up the SmartThings Hub (2018), you must do so using the SmartThings app on your phone. When beginning the setup, you will have the option to complete it via Wi-Fi or Ethernet. If you encounter issues during the setup process, follow the steps below.
 A Cable May Not Be Properly Connected Message During Wi-Fi Hub Set Up
A Cable May Not Be Properly Connected Message During Wi-Fi Hub Set Up
If you see a message that says, "A cable may not be properly connected" when setting up SmartThings Wifi or Connect Home Hub, you’ll need to check the ethernet cable connection.
 Cannot Activate the SmartThings Hub
Cannot Activate the SmartThings Hub
To add compatible SmartThings devices to the Wi-Fi Hub with the SmartThings app, the SmartThings Hub must be activated in the SmartThings app. You cannot activate a hub using a web browser. If the SmartThings Hub cannot be activated, there may be an issue with the SmartThings app or the Wi-Fi Hub. Try updating the app, uninstalling and reinstalling
 Add your SmartThings Hub
Add your SmartThings Hub
Add a Hub with the SmartThings app Note: It is not recommended to add a SmartThings Hub to a Location with an existing Hub. When setting up your smart home, the first thing you should do is add your SmartThings Hub. Then, you'll be ready to connect all your smart home devices. From the Home screen of your SmartThings app, tap Add device. Under Sams
 Use the Family Hub App on Your Phone
Use the Family Hub App on Your Phone
Use the Family Hub App The Family Hub app can be downloaded for mobile devices from the Google Play store or the Apple App store. It's divided into two parts: Family Hub tools and the dashboard. (For steps to set up the app, see our Setup Guide for the Family Hub app.) To open a tool, just touch an icon at the top of the screen. The dashboard will
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