
Audio stops playing on Galaxy mobile devices or accessories

If music apps on your phone or tablet are not allowed to run in the background, your audio may stop if the phone or app goes to sleep. Whether you're streaming music from third-party apps like Spotify, using Samsung earbuds, or listening directly to audio files on your phone, you'll need to update your sleeping apps settings to prevent this from happening.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Call or Text Us
Give us a call
How can we help you?
1-800-SAMSUNG
1-800-SAMSUNG
1-800-726-7864
1-800-726-7864
-
Mobile 8 AM - 12 AM EST 7 days a week
-
Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
-
IT/Computing 8 AM - 9 PM EST 7 days a week
-
Text Support 24 hours a day 7 Days a Week