Audio stops playing on mobile devices or accessories
If your phone or tablet is running Android 9.0 (Pie), audio playback may stop after a brief time if the device or app goes to sleep. Whether you're streaming music from third-party apps like Spotify, using your new Galaxy Buds, or listening to audio files on your phone, you'll need to update the sleeping apps settings on your device to prevent this from happening.
How would you like to contact us?
Chat with us
Live Chat support with a Samsung Care Pro.
Help with new/existing order
(1-855-726-8721) Samsung experts standing by 8 am to 12 am EST, 7 days a week
Text SMSCARE to 62913 to receive live support 24/7*
Give us a call Speak directly with a Samsung Pro or schedule a time for us to call you
General Mon-Fri: 8am- 12 am (EST) Sat-Sun:9am - 11 pm (EST) 1-800-726-7864
Mobile Mon - Sun: 12am - 12 pm 1-800-726-7864
Home Appliances Sat-Sun:9am -6pm(EST) 1-800-726-7864