Screen does not rotate on Galaxy phone or tablet

When Auto rotate is enabled on your Galaxy phone or tablet, the screen will automatically rotate when you move between Portrait and Landscape modes. Your device uses an internal accelerometer to determine which way the phone is held, so that it can match the orientation. If the screen doesn't rotate at all, you can check the orientation icon in the Quick settings panel, update your device’s software, and try restarting your device.

The new features on your Samsung Galaxy XCover6 Pro

Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. This phone’s rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Anti-s

Program the keys on your Galaxy XCover6 Pro

Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. You can easily customize this key to meet your needs. Navigate to and open Settings, and the

Samsung DeX mode will not start

On phones that were set up by Knox Customization Configurator, Samsung DeX may fail to start. Typically only phones that are issued and administrated by a business will be customized with Knox. When trying to use DeX, the phone will simply mirror its screen to the monitor. You'll need to check if the phone was configured this way, and if it was, yo

Galaxy phone or tablet's GPS signal is lost

There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method.

Samsung phone or tablet will not power on or off

Your phone or tablet may not turn on if you are not charging it properly. But on the other hand, it may not turn off if it's completely frozen. If it's is not responding to you pressing the power button, let us help you get it working again.

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