Environmental care
Eco-Conscious Service
Stay longer with Samsung Customer Service
Meet our new badge
Exclusively used in customer service area where our environmentally conscious service projects have been applied.
● The badge expresses our will to provide Customer Services with a mind set of environmental care.
● The blue spanner of the logo icon represents Samsung Customer Service and the green leaf which completes the spanner implies our care for the natural environment.
● We are using the logo to specific areas of our service where our unique “Eco Service” projects are implemented.
Exclusively used in customer service area where our environmentally conscious service projects have been applied.
● The badge expresses our will to provide Customer Services with a mind set of environmental care.
● The blue spanner of the logo icon represents Samsung Customer Service and the green leaf which completes the spanner implies our care for the natural environment.
● We are using the logo to specific areas of our service where our unique “Eco Service” projects are implemented.
Eco Repair
You can choose to reduce e-waste by only replacing broken parts.
● We’re providing a component level repairs because through this service, you can replace only the defect part of your product instead of replacing assembly modules.
● Why is this related to the environmental care? Since it only requires minimum service parts production, we can reduce carbon emission from factories. Also electronic waste can be reduced if we only replace defect part from an assembly module and save other components.
● Available for specific models and defect types of smartphone and TV. Please contact customer support channel for more information
You can choose to reduce e-waste by only replacing broken parts.
● We’re providing a component level repairs because through this service, you can replace only the defect part of your product instead of replacing assembly modules.
● Why is this related to the environmental care? Since it only requires minimum service parts production, we can reduce carbon emission from factories. Also electronic waste can be reduced if we only replace defect part from an assembly module and save other components.
● Available for specific models and defect types of smartphone and TV. Please contact customer support channel for more information
Eco Paper-free
When getting a repair service, request our service center to send you information via electronic document.
● We’re trying to make a “Paper-free” environment in our service centers. Our service centers will give you an option to get service information through email, SMS, or SNS messengers.
● Why is this related to the environmental care? By replacing paper documents to electronic documents, we can save trees from being cut down to make paper.
● We’ve opened this solution to our service centers but some of them that use its own system may not provide you this option.
When getting a repair service, request our service center to send you information via electronic document.
● We’re trying to make a “Paper-free” environment in our service centers. Our service centers will give you an option to get service information through email, SMS, or SNS messengers.
● Why is this related to the environmental care? By replacing paper documents to electronic documents, we can save trees from being cut down to make paper.
● We’ve opened this solution to our service centers but some of them that use its own system may not provide you this option.
Eco Package
Customers will receive their repaired products in eco-friendly packages.
● Instead of using a fancy good-looking package for a repaired product, we’ll use packages that are made environmentally conscious way.
● If you find our “Eco Service” logo from a package, it means the package is made of materials such as recycled paper, or recyclable plastic.
Customers will receive their repaired products in eco-friendly packages.
● Instead of using a fancy good-looking package for a repaired product, we’ll use packages that are made environmentally conscious way.
● If you find our “Eco Service” logo from a package, it means the package is made of materials such as recycled paper, or recyclable plastic.
Eco Box
Drop-off your old mobile devices to our collection points. We will take care of them for recycling.
● At our main service locations, we have placed e-waste collection boxes. Any customer who wants to dispose broken or used mobile products can simply drop them off to collection boxes.
● We will deliver them to recycling companies so that we can take care of the last step of product lifecycle in a proper way for our environment.
● Subject for this program: Small products such as mobile phone or wearable devices.
Drop-off your old mobile devices to our collection points. We will take care of them for recycling.
● At our main service locations, we have placed e-waste collection boxes. Any customer who wants to dispose broken or used mobile products can simply drop them off to collection boxes.
● We will deliver them to recycling companies so that we can take care of the last step of product lifecycle in a proper way for our environment.
● Subject for this program: Small products such as mobile phone or wearable devices.
Eco Packing
We’re making efforts to use better packing materials of service parts for our environment.
● Our factories that produce service parts continuously seek better ways for our environment to pack & deliver service parts to global subsidiaries.
We’re making efforts to use better packing materials of service parts for our environment.
● Our factories that produce service parts continuously seek better ways for our environment to pack & deliver service parts to global subsidiaries.
Eco Delivery
In some crowded central cities, we pickup and deliver your products for a service in a sustainable way.
● Depending on the situation, we collaborate with bicycle courier companies to deliver repaired products from service centers to customers. Or delivery could be on foot by case.
● In this way, we not only can deliver products efficiently in congested area but also can participate in reducing greenhouse gas emission generated from automobile deliveries.
In some crowded central cities, we pickup and deliver your products for a service in a sustainable way.
● Depending on the situation, we collaborate with bicycle courier companies to deliver repaired products from service centers to customers. Or delivery could be on foot by case.
● In this way, we not only can deliver products efficiently in congested area but also can participate in reducing greenhouse gas emission generated from automobile deliveries.
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
