How to level the unit if the washing machine is unbalanced

Last Update Date : Apr 25. 2018


To reduce vibration and noise, leveling unit must be done before starting to use.


Why you have to level your washer:

    • Leveling the washing machine is critical for proper operation.

    • A tilted washing machine can cause many problems including vibrations, noise and detergent drawer residue.

How to level your washer:

The easiest way to begin the leveling process is as follows:

    • Loose the jam nuts.

    • Screw the washer legs all the way up in the washing machine chassis.

How to check if your washer is properly leveled:

    • Slide or walk your washer into position.

    • Try rocking the washer back and forth, and left to right. If the washer rocks, unscrew the appropriate leg until the leg makes contact with the floor. Then, the washer will not rock.


    • Place a torpedo level on the top of the washer. It does not matter whether you rock the product back to forth first, or left to right first.

    • Level your Washer by turning the leveling legs in or out as necessary. When your Washer is level, tighten the jamb nuts.


    ※Note: Make sure the shipping bolts are removed. For shipping bolt locations and removal procedures, Please click here.

How to install the washer on a carpet or soft floors:

    1. If you install your washer on a carpet or other soft floors, you should place the rubber cups under the adjustable leg.

    2. Before placing the rubber cups, remove the double-sided tapes from the film.

    3. If the washer is on the pedestal, the rubber cup should be placed underneath the pedestal's legs.

How to revel your washing machine by using a pedestal:

    1. If you are using a pedestal, place the pedestal in the location where the washer will be installed.

    2. Level the pedestal by using the same procedure as that of the Washer/Dryer.

    3. Attach the pedestal to the washer, and move the pedestal/washer assembly to the desired location.  

    4. Once the washer and pedestal are in the desired location, re-check the leveling.

    5. If necessary, re-level the pedestal/washer assembly in its desired location.

※Note:  Installation Warranty

    1. Installation and the issues associated with installation are not covered under manufacture’s warranty.

    2. Please contact your installer.

    3. If you installed it yourself or you would like to have a professional installer install the product, please contact your retailer.


※Note: The position of the air bubble on the level.

A properly leveled surface looks like this:


An improperly- leveled surface looks like this:


Once the washer is leveled on all sides, place a few pieces of clothing into the washer and run a spin only cycle to check for excessive vibrations.

If your washer is vibrating excessively, please click here for vibration diagnosis. Click here.

[Important Reminders]

※Note: the shorter the leg is the less Vibration. Please try to minimize the leveling leg length to level the unit. We recommend the length should be shorter than 20mm. Please check Jamb Nut’s tightness.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.



Tweet us, 8am-5pm, 7 days a week.


Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert


We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service


General Inquiries

24 hours a day / 7 days a week
0860 726 7864

Samsung Pay

24 hours a day / 7 days a week
0860 726 623

* For any printer related enquiries please visit the HP website .

Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us