What to do when your Samsung phone does not turn on

Last Update Date : Mar 22. 2018

Try performing the following steps if your Samsung phone does not turn on or power up:

 

1. Check the power button

 

2. Verify that your phone has a sufficient charge.

            a. Connect your original charger to your phone.

            b. After a few minutes, try to turn on your phone.

 

3. Verify that your phone's charging port is not damaged.

            a. Carefully inspect your phone to be sure that it is not overheating, swollen or damaged.

            b. Carefully inspect your phone's charging port and remove any dirt or debris.

 

            Caution: If your phone is damaged, do not complete the remaining steps.

            Visit the nearest Samsung Service Center for assistance.

 

4. Verify that you are using a compatible charger.

 

           You risk severe damage to your phone if the charger is not the same voltage, amperes,

           and plug type as your original charger.

 

5. Attempt a forced restart of the phone.

            Note: If performed correctly, a forced restart will not erase any information from the phone.

            

            Press and hold the Power key for 30 seconds.

              **If f the phone starts to power on, release the Power key.

 

            If your Samsung Galaxy Grand Prime does turn on, verify that it is running the most recent software. 

 

6. Attempt a hardware factory reset.

 

            Note: A hardware factory reset will erase ALL information on the phone! Any information that is

            not backed up online or to the SD card will be PERMANENTLY LOST.

 

If you're still having issues, please visit the nearest Samsung Service Center for assistance and repair.

 

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us, 8am-5pm, 7 days a week.

Facebook

Comment on our page between, 8am-5pm,
7 days a week.

Live Chat

Live Chat support with a Samsung product expert

Email

We will aim to respond within 24 hours for general inquiry or technical support

Track Your Repair

Check the status of your repair with Samsung

Smart Simulator

A new way to get the answers you want.
Incredible technology with even more amazing support.
The Samsung Interactive guide is the latest and greatest way to get the support you need, when you want.

Escalation to the CEO's Office

Contact the dedicated CEO's Office for any suggestions on how Samsung can assist you better

Online Service Request

Welcome to Cyber Service

Call

0860 726 7864General Inquiries

24 hours a day / 7 days a week

0860 726 623Samsung Pay

24 hours a day / 7 days a week

* For any printer related enquiries please visit the HP website .

Samsung
Support Centre

Samsung Support Centres

Find out more on how you can get face-to-face support.

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us