Galaxy Z Flip Premier Service

Special customer care services are available when you have a Galaxy Foldable device.

Galaxy Fold Premier Service

Your Galaxy Fold comes with specialized customer care services designed to deliver the best possible foldable experience.

① 24/7 Concierge

Trained experts are available to ensure your experience with the Galaxy Fold and Galaxy Z Flip.
Please call our experts when you come across any trouble. Available 24/7 to assist your needs.

Phone Number:
UAE: 800-78847 | KWT: 183-2255 | QAT: 800-2255 | OMAN: 800-72627 | BAHRAIN: 8000-4726
Hours of operation: 24 hours a day and 7 days per week.

Click here to learn more about support for Galaxy Z-Flip Thom Brown Edition.

② One year of free Samsung Care+ protection

Enjoy the added comfort of complimentary accidental damage coverage for one year, subject to an excess fee per claim. Just register your new Galaxy Fold or Galaxy Z Flip for Samsung Care+ within 30 days of purchase to get covered.

  • How to register

    You must register your Galaxy Fold or Galaxy Z Flip within 30 days of your purchase date in order to receive this complimentary Samsung Care+ coverage. You can register on the Samsung Members App or via the Samsung Care+ online store.

    GO TO APP

  • What’s covered?

    Samsung Care+ for Galaxy Fold or Galaxy Z Flip takes care of accidents in addition to the standard warranty. All Repairs are carried out using the genuine parts by our certified technician.

    Damage on the Screen: Cracks on the screen or glass at the back affecting the functionality or the safety of your device.

    Liquid damage and other problems:
    Accidental liquid or physical damage that impairs the phone's functionality.

  • Excess fee when availing the Samsung Care Plus

    When you have damages as mentioned above and you want to use the Samsung Care Plus, below excess or additional fee will apply:

    Country Currency Galaxy Fold Excess Fee Galaxy Z-Flip Excess Fee
    UAE AED 549 439
    Kuwait KWD 45.42 36.28
    Qatar QAR 544 434.47
    Oman OMR 57.51 45.93
    Bahrain BHD 56.541 45.157

    Note: AE and BH price is subject to local VAT charges

  • How to avail the Samsung Care Plus?

    Please contact us by calling:

    UAE: 800-78847
    Kuwait: 183-2255
    Qatar: 800-2255
    Oman: 800-72627
    Bahrain: 8000-4726

    Please have the IMEI# of your Galaxy Fold or Galaxy Z Flip ready (Dial *#06# to get the IMEI).