Galaxy Z Premier Service

Galaxy Z Premier Service

Your Galaxy Fold and Galaxy Z Flip come with specialised customer care services designed to deliver the best possible experience to you

① 24/7 Concierge

Trained experts are available to ensure your experience with the Galaxy Fold and Galaxy Z Flip.
Please call our experts when you come across any trouble. Available 24/7 to assist your needs.

Phone Number:
UAE: 800-78847 | KWT: 183-2255 | QAT: 800-2255 | OMAN: 800-72627 | BAHRAIN: 8000-4726
Hours of operation: 24 hours a day and 7 days per week.

Click here to learn more about support for Galaxy Z-Flip Thom Brown Edition

② One year of free Samsung Care+ protection

Enjoy the added comfort of complimentary accidental damage coverage for one year, subject to an excess fee per claim. Just register your new Galaxy Fold, Galaxy Z Fold 2 or Galaxy Z Flip for Samsung Care+ within 30 days of purchase to get covered.


You can register for complimentary Samsung Care+ through your pre-installed Samsung Members app on your device or by visiting www.samsungcareplus.com

  • How to register?

    You must register your Galaxy Fold, Galaxy Z Fold 2 or Galaxy Z Flip within 30 days of your purchase date in order to receive this complimentary Samsung Care+ coverage. You can register on the Samsung Care+ online store.

  • What's covered?

    Samsung Care+ for Galaxy Fold or Galaxy Z Flip takes care of accidents in addition to the standard warranty. All Repairs are carried out using the genuine parts by our certified technician.

    Damage on the Screen: Cracks on the screen or glass at the back affecting the functionality or the safety of your device.

    Liquid damage and other problems:
    Accidental liquid or physical damage that impairs the phone's functionality.

  • Deductible fee when availing the Samsung Care+

    When you have damages as mentioned above and you want to use the Samsung Care+, below deductible fee will apply:
    Country
    Currency
    Galaxy Fold
    Galaxy Z-Flip
    Galaxy Z Fold 2
    UAE AED 547.00 439.00 547.00
    Kuwait KWD 46.00 36.28 46.00
    Qatar QAR 545.00 434.47 545.00
    Oman OMR 58.00 45.93 58.00
    Bahrain BHD 57.000 45.157 57.000

    Note: AE and BH price is subject to local VAT charges

  • How to avail the Samsung Care+?

    Please contact us by calling:

    UAE: 800-78847
    Kuwait: 183-2255
    Qatar: 800-2255
    Oman: 800-72627
    Bahrain: 8000-4726

    Please have the IMEI# of your Galaxy Fold, Galaxy Z Fold 2 or Galaxy Z Flip ready (Dial *#06# to get the IMEI).

Contact Us

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