Call logs are not appearing on my Samsung mobile
Last Update date : 2024-03-25
Checking your history of incoming and outgoing calls is important to keep track of your phone usage and activity.
Note: Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version.
If you're having issues with your call logs, please follow the below steps:
Filter Calls
![all calls]()
Go to the "Phone" app and Click on the "Filter" icon.
Phone permissions
1
Go to "Settings" then locate and choose "Apps".
![apps]()
2
Search for the"Phone" app.
![phone]()
3
Choose "Permissions".
![permissions]()
4
Make sure "Call logs" are set to Allowed.
![logs]()
Date and Time Settings
![date and time]()
![auto time and date]()
Go to "Settings" then scroll to find "General management" then you can find "Date and time".
Make sure "Automatic date and Time" is enabled.
Clear Cache for Phone App
1
Go to "Settings" then locate and choose "Apps".
![apps]()
2
Search for the "Phone" app.
![phone]()
3
Choose "Storage".
![storage]()
4
On the bottom right click on "Clear cache".
![clear cache]()
Note: If you followed the steps listed above but the issue persists, please check the Support Center for relevant information.
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