Call logs are not appearing on my Samsung mobile

Last Update date : 2024-03-25

Checking your history of incoming and outgoing calls is important to keep track of your phone usage and activity. 

Mobile phone with missed call

Note: Before you try the recommendations below, be sure to check if your device's software and related apps are updated to the latest version.

If you're having issues with your call logs, please follow the below steps:

Go to the "Phone" app and Click on the "Filter" icon.

all calls
1 Go to "Settings" then locate and choose "Apps".
2 Search for the"Phone" app.
3 Choose "Permissions".
4 Make sure "Call logs" are set to Allowed.

Go to "Settings" then scroll to find "General management" then you can find "Date and time".

date and time

Make sure "Automatic date and Time" is enabled.

auto time and date
1 Go to "Settings" then locate and choose "Apps".
2 Search for the "Phone" app.
3 Choose "Storage".
4 On the bottom right click on "Clear cache".
clear cache

Note: If you followed the steps listed above but the issue persists, please check the Support Center for relevant information.

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