How do I delete all my personal information from my Samsung device?

Last Update date : 2021-05-25

A factory reset, also known as a hard reset or master reset, is an effective, last-resort method of troubleshooting for mobile phones. It will restore your phone to its original factory settings, erasing all your data in the process. Because of this, it's important to back up the information before you do a factory reset.

Factory data reset

This will erase all data including:

  • Google account
  • System and app data
  • Settings
  • Downloaded apps 
  • Music
  • Pictures
  • All other user data
  • Service provider apps and contacts
1 Delete all data steps

  • Settings -> General management -> Reset -> Factory data reset -> Reset -> delete all
2 Hardware keys to perform a factory reset

  • Turn off your phone, then press and hold the Power/Bixby key and Volume Up key, then press and hold the Power key. Release the keys when the Android mascot appears. When the Android system recovery menu appears, use the Volume Down key to select "Wipe Data/Factory Reset" and press the Power/Bixby key to proceed. Select Yes and proceed again. When the factory reset completes, select "Reboot System Now".
Reset all settings

This will reset all the settings on your phone except:

  • Security settings
  • Language settings
  • Accounts
  • personal data
  • Settings for downloaded apps

Reset all settings steps

Settings -> General management -> Reset -> Reset all settings -> Reset settings -> reset 

Reset networking settings

This will reset all network settings, including:

  • WI-FI
  • Mobile data
  • Bluetooth

Reset networking settings steps

Settings -> General management -> Reset -> Reset network settings -> Reset settings -> reset 

Reset accessbility settings

This will be reset to default settings except:

  • Keyboard 
  • Font size
  • Accessibility settings in downloaded apps will not be affected

Reset accessbility settings steps

Settings -> General management -> Reset -> Reset accessibility settings  -> reset 

Note: If you have any questions after verifying the above-mentioned solutions, please call our contact center to get help with your inquiry. Our helpful agents will be there to help you. 

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