How to perform hardware tests through Samsung Members?
Check the performance of your device with Samsung Members. Is a specific feature of your device not functioning properly? Do you want to know what the current state of your battery is? Before visiting a service center, try using self-diagnostic tools to check the performance of your device. The Diagnostics feature of the Samsung Members app allows you to self-diagnose and analyze over 24 different features and functions of your phone, such as the battery, NFC, SIM card, Mobile network, Sensor, Speaker, Camera, Touch screen, Wired headphones, Face Recognition, Bluetooth, and so on.
Use the Samsung Members app Diagnostic tool to check the status of your device. You have the option of diagnosing individual categories or running a full diagnostic check. When the diagnostic is finished, you can view the results and status of your device by selecting the corresponding icon. To begin your diagnostic check, follow the steps below.
Your Galaxy phone will then run through the checks and follow the on-screen instructions to complete the check.
For individual diagnostic checks, you can view your results after the check is complete
Note:
- Device screenshots and menus may vary depending on the device model and software version.
- If you still need more assistance, please call our contact center and our helpful agents will help you.
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