Why won't my Galaxy Buds turn on or charge?

Fix Samsung Galaxy Buds that won't turn on or charge due to case issues, charging accessories, or earbud damage. Learn troubleshooting steps for all models.

If your Samsung Galaxy Buds won't turn on or charge, it could be due to a faulty charging case, damaged earbuds, or incompatible charging accessories. Follow these steps to resolve the issue and ensure proper functionality.

1. Why won't my Samsung Galaxy Buds turn on or charge?

Charging issues with Samsung Galaxy Buds often stem from the charging case, earbuds, or accessories. Common causes include:

- Damaged or cracked charging case

- Incorrect or non-Samsung-approved charging accessories

- Loose or improperly attached earbud tips or wingtips

- Low battery or insufficient charging time

- Water or liquid exposure causing internal damage

2. How to troubleshoot Samsung Galaxy Buds that won't charge

1. Check the charging case for visible damage, such as cracks or loose parts.
2. Ensure the earbud tips and wingtips are securely attached.
3. Use the included USB cable and a Samsung-approved wall adapter for charging.
4. Charge the case fully before inserting the earbuds.
5. If the earbuds don't turn on, insert them into the case for at least 7 seconds, then remove them.
6. For Gear IconX models, remove the wingtip and press and hold the Power/Restart button for 10 seconds to restart.
7. If the indicator lights aren't working, disconnect and reconnect the charger, then charge the case for at least 10 minutes.
8. Clean the earbud sensors and charging contacts to remove dust or earwax.

3. What if my Samsung Galaxy Buds still won't charge?

If troubleshooting steps don't resolve the issue, consider the following:

- Inspect the earbuds for physical damage, such as cracks or dents.

- Test with a different Samsung-approved charger or wireless charging pad.

- Visit a Samsung Service Center for professional diagnosis and repair.

Supported Samsung Galaxy devices: Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, Galaxy Buds2, Galaxy Buds2 Pro, Galaxy Buds FE, Galaxy Buds3, Galaxy Buds3 Pro, Galaxy Z Fold, Galaxy Z Flip, Galaxy S24, Galaxy S25, Galaxy S26, Galaxy A series.

4. Related Samsung support topics

- How to clean Samsung Galaxy Buds for optimal performance

- How to use wireless charging with Samsung Galaxy devices

- How to reset Samsung Galaxy Buds to factory settings