Bateria externa compatível com The Freestyle

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Bateria externa compatível com The Freestyle
Branco

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Recursos

Deixe seu The Freestyle ainda mais portátil com a bateria externa

* O produto pode não funcionar corretamente em espaços muito empoeirados ou úmidos.
** Consulte o manual na caixa para obter instruções detalhadas.
*** O Freestyle é vendido separadamente.

Bateria de alta capacidade, de 32.000 mAh

Projete seu filme favorito por até 3 horas em qualquer lugar com a Bateria externa para The Freestyle, que tem alta capacidade de 32.000 mAh/3,6 V.

* The Freestyle precisa ser conectado à primeira porta da Base de Bateria para The Freestyle rotulada como saída de 50 W. Se o The Freestyle estiver conectado à segunda porta USB identificada como In & 10W Output, ele não funcionará.
** Um cabo USB conectado ao The Freestyle está incluído na compra da Base de Bateria para The Freestyle.
*** A Base de Bateria para The Freestyle dura até 3 horas (padrão IEC62087) se apenas o The Freestyle estiver conectado.
**** O tempo de uso da bateria pode variar dependendo do conteúdo projetado e da frequência de uso.

Suporte para carregamento de smartphone

Carregue seu dispositivo móvel com a base de bateria para The Freestyle enquanto estiver usando o The Freestyle.

* Ao usar a base de bateria para The Freestyle para assistir ao The Freestyle e carregar seu celular ao mesmo tempo, o tempo total de uso pode variar.
** Um cabo USB separado é necessário para carregar seu dispositivo móvel.
*** Somente a primeira porta identificada como saída de 50 W suporta carregamento móvel de alta velocidade.
**** A segunda porta USB identificada como In & 10W Output suporta carregamento geral para celular.

Design que complementa o The Freestyle

A Base de Bateria para The Freestyle combina perfeitamente com o The Freestyle, oferecendo uma boa aparência de todos os ângulos.

Especificações

  • Cor

    Branco

  • Design

    Bateria para The Freestyle

  • USB-C

    2

  • Power Capacity

    32.000 mAh (3,6 V)

  • Power Output

    60 W

  • Conjunto (LxAxP)

    99 x 91,35 x 99,6 mm mm

  • Dimensões Embalagem

    106,5 x 104 x 111,5 mm mm

  • Peso embalagem

    1,0

  • Produto

    0,9

  • Modelo compatível

    LSP3

  • Manual do usuário

    Sim

  • Garantia

    1

Avaliações

Bateria externa compatível com The Freestyle

1.7

Recomendado por 10% dos clientes.

Escrever uma avaliação
5 estrelas 13%
4 estrelas 4%
3 estrelas 3%
2 estrelas 1%
1 estrelas 79%
Recursos 5.0
Performance 5.0
Design 5.0
Valor 1.9
Resumo de avaliações por IA
  • Clientes relatam que a bateria falha dentro de meses ou após poucos usos, permanecendo apenas com luz intermitente
  • Muitos descrevem o padrão de falha como sistemático, encontrando problemas idênticos noutros utilizadores online
  • Clientes condenam a recusa em substituir, reparar ou reembolsar unidades defeituosas apesar de garantia válida
  • Alguns mencionam funcionamento inicial adequado, mas rapidamente seguido de falha completa
  • Globalmente, clientes sentem-se explorados e abandonados, sem qualquer resolução disponível
Gerado por IA a partir de análises de clientes, que pode incluir análises incentivadas.

Avaliações com imagens e vídeos

Filtros

A classificação por relevância coloca as melhores avaliações no topo. Consideramos coisas como votos úteis, avaliação mais recente, fotos e outros traços que os leitores buscam em suas avaliações.

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Filtros

76 Avaliações

Elendias
1 (9,999)

2023-10-16

Belo Horizonte, MG

1 (9,999)
Compramos a bateria externa do projetor Freestyle com muita empolgação ( 15/04/2023) Mas apenas 6 meses depois ela parou de funcionar, não carrega. O produto é caro e nós nos decepcionamos com a Samsung.
[D] Alternative Text [D] Alternative Text
Útil?

Qualidade do produto

1 (9,999)

Valor

1 (9,999)
Resposta da Samsung:
2023-11-08

Samsung

Olá, Elendias! Obrigada por reportar esse tipo de situação, estamos sempre atentos para melhorar nossas soluções através do que aprendemos com o seu feedback. Eu enviei um e-mail para você com mais detalhes e alguns testes para que você realize. Se precisar, pode me retornar por lá ou entre em contato em um de meus canais. Segue o link: https://cutt.ly/cwqfWFAD

Danilo Aragão
1 (9,999)

2023-06-23

Salvador

1 (9,999)
Olá. Vi que não sou o único com o problema da bateria do The Freestyle que não mais carrega. Comprei esta bateria no dia 07 de dezembro de 2022. E agora em junho de 2023 ela simplesmente não carrega mais. No dia 22 de junho de 2023 a carreguei normalmente ate a carga completa. E na hora de usá-la hoje, no dia 23, para a minha surpresa, estava descarregada. Estranhei, mas a coloquei para carregar. E para o meu espanto, agora ela nem carrega mais. SAMSUNG... Por favor, nos ajude a solucionar este problema. Produto extremamente caro, mas como disse o colega, ainda prefiro o ecossistema dos senhores. Somos clientes fiéis e merecemos uma solução. Possuo celulares (zfold 3, z flip 3, e z flip4) relógios, fones, pulseiras fit, smart tags e até mesmo uma lava e seca roupas incrível (controlada remotamente) que dei a minha mãe de presente. Produtos que uso e que também dou de presente. Enfim.... Gosto muito da marca. Basta acessar pelo meu nome e vocês saberão. Aguardo a orientação dos senhores.
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Útil?

Qualidade do produto

1 (9,999)

Valor

1 (9,999)
Resposta da Samsung:
2023-08-02

Team Samsung

Olá Danilo! Não é este tipo de experiência que desejamos que você tenha com relação ao produto. Queremos te ajudar com isso e entender melhor o que está acontecendo. Poderia nos contatar? Acesse: https://www.samsung.com/br/support/contact/#onlinesupport

Andre Andre
1 (9,999)

2024-09-07

1 (9,999)
Julgava que era apenas eu que tinha tinha esse problema. Usei apenas uma vez desde que comprei o projector apenas para experimentar. Este verão quis experimentar fora de casa e a bateria simplesmente não carrega.
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Postado originalmente em Samsung Portugal
FLAVIO LIRA
1 (9,999)

2023-12-03

Rio de Janeiro RJ

1 (9,999)
Pensei que eu tinha sido o "sorteado" com um produto com defeito. Mas me parece que o defeito á característica do produto : bateria do FreeStyle. Olá. Vi que não sou o único com o problema da bateria do The Freestyle que não mais carrega. Comprei esta bateria no dia 05 de dezembro de 2022 (recebei em 20/12/2022) e, apesar de pouco uso, está com defeito: não carrega mais, não funciona Nos comentários, vi que é o relato de muito por aqui!. Quero que a SAMSUNG solucione este problema, porque se trata de um produto caro R$1900,00. Quais as orientações?
Útil?

Qualidade do produto

1 (9,999)

Valor

1 (9,999)
Resposta da Samsung:
2023-12-06

Samsung

Olá, Flavio. Você pode entrar em contato com uma das minhas assistências mais próximas da sua região. É só acessar o link: https://www.samsung.com/br/support/service-center/ Encaminhei essa informação para o seu e-mail também. Se precisar, pode me retornar por lá ou entre em contato em um dos meus canais. Segue o link: https://cutt.ly/cwqfWFAD

DIEGOMB
1 (9,999)

2023-06-16

BETIM- MG

1 (9,999)
Estou totalmente insatisfeito com o produto adquirido - Bateria externa compatível com The Freestyle, que no começo de Fevereiro/2023 apresentava problemas de carregamento, porém ao entrar em contato com a Samsung pelo 0800, me disseram que era normal e que eu deveria descarregar a bateria e carregar a mesma novamente que o problema iria cessar. Este problema era intermitente, até que no final de maio parou totalmente de carregar. Devo reforçar que tenho ecossistema completo da Samsung e utilizava a bateria para meu Frestylle a trabalho. Comprei essa bateria mesmo com o valor exorbitante de R$1804,10, confiando que o produto era de qualidade. Deixei de comprar diversos modelos similares, mas acabei dando preferência ao ecossistema que já tinha. Ao verificar os documentos que vinham com a caixa da bateria verifiquei que a garantia era de 12 meses e, portanto, quero que solucionem o problema.
Útil?

Qualidade do produto

1 (9,999)

Valor

1 (9,999)
Resposta da Samsung:
2023-06-17

Team Samsung

Olá, como vai? Estamos acompanhando a sua mensagem e gostaríamos muito de te ajudar com a situação comentada, pedimos por favor que entre em contato em um de nossos canais digitais para podermos acompanhar o caso de perto e auxiliá-lo da melhor maneira possível. Segue o link: https://cutt.ly/cwqfWFAD

Alexandre Vitório
1 (9,999)

2023-05-22

rio de janeiro

1 (9,999)
Comprei o produto no site oficial da samsung e parou de funcionar. A bateria não recarrega mais. O pior de tudo é que já liguei para Samsung no sac e ninguém consegue me dar uma orientação. A Samsung tem que se manifestar para pelo menos trocar o produto, que é caro demais, para o seu consumidor. Gastei 1.900 e agora esse dinheiro virou lixo... Prejuízo de um consumidor fiel a marca e super insatisfeito com o produto.
Útil?

Qualidade do produto

1 (9,999)

Valor

1 (9,999)
Resposta da Samsung:
2023-05-30

Team Samsung

Olá, Alexandre!​ ​ Com certeza não é essa a experiência que desejo pra você. Seu feedback é muito importante.​ ​ Mas pode contar com a gente, gostariamos de entender melhor o que está acontecendo referente ao seu relato, peço que entre em contato por chat, assim podemos te ajudar com isso, tudo bem?​ ​ ​ Chat- https://www.samsung.com/br/support/contact/#onlinesupport​ ​ WhatsApp - https://www.samsung.com/br/support/whatsapp/​ ​ ​ O atendimento é 24 horas, estamos à disposição!​

Leonardo ANS
1 (9,999)

2023-01-18

1 (9,999)
Parou de funcionar com 3 meses de uso. Não há assistência técnica no Rio de Janeiro para esse produto.
Útil?

Qualidade do produto

1 (9,999)

Valor

1 (9,999)
Resposta da Samsung:
2023-02-03

Team Samsung

Olá, Leonardo! Sentimos muito por esse ocorrido! Todavia, fale com nosso atendimento digital para que consiga a ajuda necessária para o seu problema. Pode nos encontrar no Facebook (https://www.facebook.com/SamsungBrasil/), no Twitter (https://twitter.com/SamsungBrasil) e Instagram (https://www.instagram.com/samsung/). Agradecemos pelo feedback e estamos à disposição!

鳥越 鳥越
5 (9,999)

2024-07-21

5 (9,999)
Atende a proposta para o PROJETOR. Uso esta bateria com o projetor, e sendo mais inteligente, coloco com um som bluetooth. Ai sim rende batendo record. É só usar a seu favor. Quase 2 anos usando.
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Útil?

Recursos

5 (9,999)

Performance

5 (9,999)

Design

5 (9,999)

Valor

5 (9,999)
Aunty Betty
1 (9,999)

2024-08-27

1 (9,999)
Within a year of purchase, the battery won't charge, so we can no longer use the projector as intended while camping or in the garden.
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Postado originalmente em Samsung UK
Guido73
1 (9,999)

2026-06-08

London

1 (9,999)
Stopped working having been used only 2-3 times over a few years. Appalling product. Projector is great, but this battery failing so miserably has really dented my confidence in Samsung, particularly noting the other, similar reviews and the lack of support provided to the many people who have been let down by Samsung here. NOT FIT FOR PURPOSE. Not recalled when it should have been. Samsung are hiding from the issue and hoping time will wash over the issue. It doesn't work like that, actually. Step up, or lose your customer base. Allowing reputation to fray at the edges leads to trust in a corporate entity unravelling.
Postado originalmente em Samsung UK
Lenner
1 (9,999)

2023-12-26

1 (9,999)
Não comprem, parou de funcionar e agora não consigo a asisstência técnica para arrumar pois já passou da garantia sendo que nem usei por 10 horas a bateria
Útil?

Qualidade do produto

1 (9,999)

Valor

5 (9,999)
Resposta da Samsung:
2024-01-05

Samsung Atendimento ao Cliente

Olá, Lenner. Sentimos por você não ter tido uma boa experiência. Não se preocupe que o seu feedback é muito importante para nós e estamos aqui para te auxiliar da melhor forma. Para podermos verificar o seu caso precisamos de algumas informações. Por isso, enviei um e-mail para você com mais detalhes. Se precisar, pode me retornar por lá ou entre em contato em um de meus canais. Segue o link: https://cutt.ly/cwqfWFAD

d8fce
1 (9,999)

2024-08-04

uk

1 (9,999)
I will let Samsung advise... Samsung UK Support 5e28285084ec30034d4b1a66 Sat, 03 Aug 2024 10:31:17 BST I understand there are other reports from other customers about this same problem Dave, but sadly, we really don't have a way of replacing this. I do apologise Dave. This is not the experience we wish to create for any of our customers. At Samsung, we want all of our customers to have a great experience when using our products so I very much regret that you haven't been able to do so on this occasion. I hope that you'll have a better Samsung experience next time. Is there anything else that I can help you with today?
Postado originalmente em Samsung UK
Perthshire
1 (9,999)

2025-08-15

Scotlannd

1 (9,999)
Why is this product still on sale? First one lasted two charges. Retailer replaced it. Second one lasted three charges. Totally defective product. Luckily no reports of danger of fire or explosion - still there is a risk there for defective batteries
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Postado originalmente em Samsung UK
Fabio Pinheiro
1 (9,999)

2024-03-24

Aracaju

1 (9,999)
A minha bateria parou de carregar bem precocemente. Perdi o meu dinheiro com esse produto. Não aprovado!
Útil?

Qualidade do produto

1 (9,999)

Valor

1 (9,999)
DisappointedCustomer
1 (9,999)

2023-10-17

Frisco, Texas

1 (9,999)
I used the battery base maybe 6 times within a year. The battery will not hold a charge. Based on all of the negative reviews, Samsung should recall this product and replace it with something that actually works.
[D] Alternative Text [D] Alternative Text
Postado originalmente em Samsung US
Resposta da Samsung:
2023-10-17

Samsung Specialist

I’m sorry to hear your Freestyle Battery Base is no longer holding a charge. We’d like you to check a couple of things to see if we can help resolve this. 1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected. • The top USB port is designed to connect to The Freestyle & fast-charge external devices. • The bottom USB port will charge the Battery Base & external devices. 2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord. 3. Check the battery level by pressing the button below the USB ports. • If one LED indicator blinks, charge the Battery Base. 4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again. I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Anonymous
1 (9,999)

2025-03-12

1 (9,999)
Muy mal producto. Al principio funciona bien pero después no permite cargarla. Es una lástima que Samsung se desprestigie y no le importe nada.
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Postado originalmente em Samsung Spain
Resposta da Samsung:
2025-04-09

Samsung.com

Hola, Lamentamos el fallo y estamos deseando ayudarte. Por favor, ponte en contacto con nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo

Btsteve
1 (9,999)

2023-12-08

England

1 (9,999)
Not working just out of warranty as the rest say a lot of money to have to replace annually. No recommendation from me am afraid
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Postado originalmente em Samsung UK
NPhy
1 (9,999)

2024-01-27

London

1 (9,999)
I used the battery base, maybe once or twice, it's a year old device. I left it to charge overnight, with the bottom light flashing white, I take the projector and the battery today to use, only to find that it wont turn on or show any sign of life. Reading other reviews, it seems that this pack stops working after a year, it's like it's had some code programmed in to stop working after a certain time!??? Very disappointed that Samsung is not taking note of this issue by the looks of public reviews.
Postado originalmente em Samsung UK
D.C.
1 (9,999)

2023-02-03

Sydney, Australia

1 (9,999)
I bought the Freestyle Projector, and during the time I bought it, Samsung were running a gift redemption offer where they would give a free Freestyle Battery Base. Anyway 3 months later the battery completely dies, and the warranty experience has been horrendous. Samsung say that its cover under warranty, but their support centers are repairing of replacing it, because I didn't actual buy the thing and can't prove that I purchased it. It has been an horrendous and the battery remains unfixed.
Postado originalmente em Samsung Australia
Leksuk
1 (9,999)

2026-06-21

1 (9,999)
(Esta reseña se ha recibido a través de una promoción.) La batería del Samsung Freestyle no vale absolutamente nada. Solo pesa y decepciona. Ojalá funcionara al nivel de su peso, porque después de unos meses ya es imposible de recargar, incluso teniendo garantía. Y no soy el único: hay montones de usuarios con el mismo problema. Para colmo, el alimentador del Freestyle 2 terminó quemado, igual de malo que la batería. Samsung, una decepción total. No esperaba una calidad tan pobre en productos tan caros.
Postado originalmente em Samsung Spain
Resposta da Samsung:
2026-06-26

Samsung.com

Hola, Lamentamos el fallo y estamos deseando ayudarte. Por favor, ponte en contacto con nuestro equipo de soporte técnico a través de chat o WhatsApp en el siguiente enlace: https://www.samsung.com/es/support/contact/#contactinfo

SebOnLittleBike
5 (9,999)

2026-02-03

5 (9,999)
j'ai le freestyle 2 avec la batterie et le case circulaire. Je pense qu'il faille utiliser la batterie régulièrement pour avoir une bonne durée de vie. Pour ma part, je l'utilise avec mon vidéoprojecteur, en recharge de smartphones ou pour alimenter un écran externe via DEX. La longévité ne semble pas bouger. Cela fait une bonne réserve pour recharger ces appareils, montres, écouteurs en nomade. Pour ma part, très pratique
Recomendaria este produto.
Postado originalmente em Samsung France
Resposta da Samsung:
2026-02-04

Service clients Samsung

Bonjour SebOnLittleBike, Un grand merci pour votre avis positif sur notre Batterie portable The Freestyle! Nous sommes ravis de lire que vous êtes satisfait(e) de votre expérience. Votre soutien est très apprécié. N'hésitez pas à faire un tour sur notre site Samsung pour voir les nouveautés de l'année: https://www.samsung.com/fr/ Nous espérons vous revoir très prochainement ! Cordialement Charlie, Service clients Samsung

Michael
1 (9,999)

2023-08-22

1 (9,999)
Like many others, my battery no longer holds a charge as well. I used it for maybe 15-20 hours in the 11 months I had it before it stopped charging. It was great while it worked. Now people are saying its not even covered under warranty? That's a huge disappointment on Samsung's part. They let us down with this one. I expect the same copy and paste troubleshoot instructions response below...
Postado originalmente em Samsung US
Resposta da Samsung:
2023-08-22

Samsung Brand Ambassador

Michael, We're very sorry to hear that your Freestyle Battery Base is no longer charging. Please give us the opportunity to look into this for you so we can provide additional troubleshooting assistance. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. We hope to hear from you! ~ Samsung Specialist

Steve999
1 (9,999)

2023-10-01

Cambridge

1 (9,999)
I bought this just over a year ago, used 4 or 5 times and worked really well. Like most other people who have bought it, the battery eventually stops working and won’t charge after minimal use and Samsung aren’t interested. It has taken me a long time to buy anything Samsung after the last warranty issue I had with them and I think I have learned my lesson with them this time.
Postado originalmente em Samsung UK
Seiko
1 (9,999)

2023-09-30

Borders

1 (9,999)
18 months old, used half a dozen times and the battery now refuses to charge! Called Samung support to get assistance but was told out of warranty. Absolutely shocked at Samsung's attitude towards customer satisfaction and even more appauled at Samsung's batteries life expectancy! Incredibly disappointed with this product and it's unreliable design.
Postado originalmente em Samsung UK
MDJD
1 (9,999)

2023-12-28

1 (9,999)
As with everyone else - it stopped working just out of warranty. I don't mind if a product is faulty - mistakes happen, but when a company ignores the voice of an large number of people who have the same issue - that's when it's time to leave that company completely.
Postado originalmente em Samsung UK
JUDGEtony60
1 (9,999)

2025-12-14

Gosport

1 (9,999)
[This review was collected as part of a promotion.] Junk used 3 times didn't use for a while went to use again wont charge hundreds of people having same issue 😕 so why aren't samsung sorting it about time you fixed the problem and recalled the duff ones warranty or not it a samsung problem not ours
Postado originalmente em Samsung UK
dja073
1 (9,999)

2024-07-15

1 (9,999)
My battery has failed after only a few charges. I used the charging adapter supplied with the projector and the supplied cables. There are lots of other examples where these batteries have failed and SAMSUNG still sell this defective product.
Postado originalmente em Samsung UK
jamie40
1 (9,999)

2024-08-05

1 (9,999)
Only used it a few times and now it doesn't charge. Judging by the reviews here and elsewhere, this is a fundamental fault with the battery design and not just with mine. Samsung should recall this product - it does not work.
Postado originalmente em Samsung UK
Adam-o
1 (9,999)

2024-01-04

Loughborough

1 (9,999)
Failed just outside warranty, no longer charges - seems super common manufacturing defect that occurs at eerily similar times. Awaiting resolution of escalation, initial response was "buy a new one" - who would do that?
Postado originalmente em Samsung UK
Scrawnyb
4 (9,999)

2023-07-08

4 (9,999)
[This review was collected as part of a promotion.] I've had no issues with this thing, from buying to setting up; it was perfectly uneventful! That is how I prefer setting things up, so A+ on that front. I recommend. There isn't much else to say; it's working great!
Postado originalmente em Samsung US
Drew69
1 (9,999)

2023-09-23

North Yorkshire

1 (9,999)
If i could give no stars, i would, I Bought this on the 11th September 2022, just out of warranty and now it won't charge, absolutely rubbish, useless piece of crxp, do not buy. Samsung get your act together.
Postado originalmente em Samsung UK
ElCh13fo
2 (9,999)

2023-08-16

2 (9,999)
Same as every low rating here. Worked fine (~2.5 hours) for a few months and now it just completely stopped charging. Contacted support, they 'escalated' it a number of weeks ago and nothing has been heard.
Postado originalmente em Samsung US
Resposta da Samsung:
2023-08-17

Samsung Brand Ambassador

ElCh13fo, We’re sorry to hear that your customer service experience was not up to standards. We want to make this right for you and ask that you reach us again for further assistance with troubleshooting or setting up a service appointment. You can reach Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Voxx_YVR
1 (9,999)

2024-12-21

1 (9,999)
Maybe 16 months old (or less) and will not charge. Just flashes one light. Tried many cables, chargers. Nothing. It's embarrassing this product fails after so little use and for its cost as well. horrible
Postado originalmente em Samsung Canada
Resposta da Samsung:
2024-12-23

Samsung Support Team

Hello, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!

Anonymous
1 (9,999)

2024-08-11

Whittier, CA

1 (9,999)
Stop working after 8 months. Not charging, and even if it did, it won't hold charge. Chat with Samsung Care SMS but no help. Even they don't know how to do a warranty claim from my end. What a bummer!!!
Postado originalmente em Samsung US
Resposta da Samsung:
2024-08-12

Samsung Specialist

I’m sorry to hear your Freestyle Battery Base is no longer working as expected. We’d like you to check a couple of things to see if we can help resolve this. 1. Make sure you’re connecting the top USB-C port on the Battery Base directly to The Freestyle’s USB-C port. Your device may be damaged if the battery is not properly connected. • The top USB port is designed to connect to The Freestyle & fast-charge external devices. • The bottom USB port will charge the Battery Base & external devices. 2. Also, ensure the USB-C cable you're using is either the included cable or a Samsung-brand charging cord. 3. Check the battery level by pressing the button below the USB ports. • If one LED indicator blinks, charge the Battery Base. 4. If there is dust or moisture in the charging terminal, charging may be blocked for device protection. Gently clean with a soft brush and try charging again. I hope these tips help. You can always contact us for further assistance at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

NB_101
1 (9,999)

2024-08-18

1 (9,999)
Battery has developed a fault and is no longer charging. I have an extremely expensive paper weight due to a fault which seems extremely common and with no recognition from Samsung of this fault.
Postado originalmente em Samsung UK
Bmax
1 (9,999)

2023-02-14

1 (9,999)
the freestyle batter was amazing for the first 24 hours it worked. stopped charging after that. i plan on trying it one more time since i love my freestyle projector. fingers crossed.
Postado originalmente em Samsung US
Resposta da Samsung:
2023-02-15

Samsung Brand Ambassador

Bmax, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Jw1969
1 (9,999)

2025-04-17

1 (9,999)
Similar to other reviewers my experience is that the battery stopped working after a couple of charges and due to the warranty expiry Samsung will not replace it. Very disappointing.
Postado originalmente em Samsung UK
Fritzy2023
1 (9,999)

2023-08-27

North east

1 (9,999)
Same as all the other reviews, stopped working after using it a handful of times, numerous calls and emails to Samsung but no replacement, refund or repair to honour the warranty
Postado originalmente em Samsung UK
Anonymous
5 (9,999)

2022-08-27

Miami, Florida

5 (9,999)
the battery base is a must have! it allows the freedom to take your freestyle and enjoy it on the go. enjoyment for your family and friends at any location you choose.
Recomendaria este produto.
Postado originalmente em Samsung US
Mattruwood
3 (9,999)

2023-05-18

Brisbane

3 (9,999)
When the battery is working, it's great. I don't want to fault the battery. It's a shame it only runs the projector for around two to three hours, that means regular charging. There's also no warning when the battery is about to run out of power, it simply shuts down, as does the projector along with it. Like others, my battery came as part of a deal with the Freestyle projector. Unlike others, I paid for it as a separate purchase so I have proof of purchase, which makes things a bit easier when dealing with Samsung. The battery died after six months of use - that's why it only gets three stars. At least it didn't die one week after the warranty ran out, like some other manufacturers' products. The process of replacing the battery is terrible; my experience of Samsung Australia service has been pretty bad. The battery needs to be tested before it can be replaced. I live in Brisbane, and I've got a choice of two service centres to take the battery for testing, one is sixty kilometres from where I live, the other is 100 kilometres from where I live. But this is not the battery's fault, the battery is fine when it works.
Postado originalmente em Samsung Australia
Bhsk
1 (9,999)

2024-05-09

Melbourne

1 (9,999)
This Battery is useless, I used it twice and now I can’t charge it anymore, been on charge for longer then 24 and no charge at all. Do not waste money on this.
Postado originalmente em Samsung Australia
Resposta da Samsung:
2024-05-10

Social Media

Hello and thank you for your review. We would like to look into this for you, please send us a PM on Facebook with this review and we'll get an agent to assist

Crewesader
1 (9,999)

2024-01-25

Crewe

1 (9,999)
As with almost every other reviewer, battery will not take any charge and is therefore useless and a complete waste of money given its slight age and use
Postado originalmente em Samsung UK
mirobuk83
1 (9,999)

2023-10-04

London

1 (9,999)
Unfortunately like some other customers complaining about the product. Just passed the warranty and battery stop working, charging. No good Mr Samsung.
Postado originalmente em Samsung UK
Devon1985
1 (9,999)

2023-08-14

England

1 (9,999)
Like all the other reviews, I had mine for less than a year and it has stopped charging. I probably charged and used the battery less than 10 times.
Postado originalmente em Samsung UK
amildias
1 (9,999)

2025-08-21

1 (9,999)
A bateria deixou de funcionar (não carrega) ao fim de poucas utilizações! É uma vergonha que a Samsung tenha um produto tão mau e que não é barato!
Postado originalmente em Samsung Portugal
2MNoodles
5 (9,999)

2023-08-14

Sydney

5 (9,999)
Good build quality.....fits on bottom of Freestyle well. Makes it heaps easier to take to back yard or set up at a mates place for the footy.
Postado originalmente em Samsung Australia
Puppyduc
5 (9,999)

2024-04-01

5 (9,999)
Have been using for a week now and no problems charging requires the time expected. Operation as expected and very useful as device charger.
Postado originalmente em Samsung Australia
Kevinpp
1 (9,999)

2023-11-05

Bristol

1 (9,999)
1 month out of warranty and stopped charging like everyone else, Samsung doesn't care and won't help. Looks like an obvious design fault.
Postado originalmente em Samsung UK
Matengawhat
1 (9,999)

2024-04-15

West Yorkshire

1 (9,999)
Battery dead, clearly we all having same issue, tgses batteries clearly have an issue, Samsung refusing to recognise or honour
Postado originalmente em Samsung UK
floppa
1 (9,999)

2024-09-05

1 (9,999)
don't waste your money! won't charge after 5 uses!!!!! very very disappointed especially being a long term samsung customer!!
Postado originalmente em Samsung Australia
Resposta da Samsung:
2024-09-10

Social Media

Hello and thank you for your review. We would like to look into this for you, please send us a PM on Facebook with this review and we'll get an agent to assist

molkobill
1 (9,999)

2024-05-31

1 (9,999)
Broken battery, not charging, just 10 months after the purchase. Trying to charge it for two days, only one led is flashing.
Postado originalmente em Samsung UK
Goldenbozo
1 (9,999)

2024-04-11

Colchester

1 (9,999)
Clearly a manufacturing fault, but like absolutely everyone else I have a very expensive dead battery with very little use!
Postado originalmente em Samsung UK
themarkchristie
1 (9,999)

2025-07-25

Scotland

1 (9,999)
[This review was collected as part of a promotion.] Stops working after less than a month, i honestly didn't listen to the reviews as i thought it would be just user error
Postado originalmente em Samsung UK
Garry1n
1 (9,999)

2024-04-03

1 (9,999)
Like all others - battery died after very little use and does not charge. Shocking product from a company like Samsung
Postado originalmente em Samsung UK
MaxnKitty
1 (9,999)

2023-08-09

1 (9,999)
Battery worked great until it didn't; stopped accepting charge ~18mo and Samsung refuses to provide warranty support.
Postado originalmente em Samsung US
Resposta da Samsung:
2023-08-09

Samsung Brand Ambassador

MaxnKitty, It's unfortunate to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

flipwuk
1 (9,999)

2024-11-28

1 (9,999)
Nice (cosmetic) design but stopped working after just under two years, and this seems to be a very common fault
Postado originalmente em Samsung UK
Balla27
3 (9,999)

2024-06-09

3 (9,999)
[This review was collected as part of a promotion.] This product is average. Don't know much about technology but it works like it should (gets the job done)
Postado originalmente em Samsung US
Resposta da Samsung:
2024-06-10

Samsung Specialist

Balla27, Thanks for sharing your thoughts on The Freestyle Battery Base. If you’re experiencing specific issues which caused you to give this a 3-star rating, please know Samsung Customer Support is here to help. You can reach us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Specialist

Voxx_yvr
1 (9,999)

2024-12-21

1 (9,999)
just over a year , and does not hold. charge. Absolutely useless, expensive paper weight. Embarrassing
Postado originalmente em Samsung Australia
BKBK
1 (9,999)

2022-10-14

Omaha, NE

1 (9,999)
Was cool when it worked, already stopped charging after two months of use which was only 5-6 times.
Postado originalmente em Samsung US
Resposta da Samsung:
2022-10-14

Samsung Brand Ambassador

BKBK, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following, as these may help resolve the issue: - Make sure you are using the adapter (EP-TA865) that was included with The Freestyle to charge. Other adapters may fit, but might not charge the battery, or may cause damage. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. If the issue persists, please contact Samsung Support and an agent will gladly assist. Call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Monica
1 (9,999)

2023-03-24

Florida

1 (9,999)
Battery stopped charging after a few uses. And yes, I used the correct charger.
Postado originalmente em Samsung US
Resposta da Samsung:
2023-03-27

Samsung Brand Ambassador

Monica, I’m sorry to hear of the issues you’re experiencing when charging The Freestyle Battery Base. Please check the following which may help resolve this: - Confirm the charging cable is connected to the bottom USB port (IN & 10W OUT), as this charges the Battery Base. The top USB port (50W OUT) powers The Freestyle Projector. - Make sure you’re using the adapter (EP-TA865) included with your Freestyle to charge. - Try charging at room temperature or temperatures ranging from 32~95℉. If the ambient temperature is too high or low, charging speeds may decrease due to control measures to protect the device. - Check the charging port for any damage, defects, or obstructions. - Ensure the cable is properly attached with all contact pins intact. Please also keep in mind the following usage conditions when using the Battery Base: - The dedicated battery for The Freestyle can be used for a maximum of 3 hours. - If the battery is used outside of normal usage conditions, the battery may be damaged, or the lifespan may be shortened. I hope these tips help. For further assistance, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: • LiveChat • Manuals, Software, & Warranty Info ~ Samsung Specialist

Jeef
1 (9,999)

2024-05-19

UK

1 (9,999)
Very light usage, maybe only 7 full cycles of charge. Now it doesn't charge.
Postado originalmente em Samsung UK
Amestrot
5 (9,999)

2023-06-01

Bordeaux

5 (9,999)
Super article pour utiliser le vidéo projecteur à tout endroit sans prise
Recomendaria este produto.
Postado originalmente em Samsung France
Resposta da Samsung:
2023-06-02

service clients Samsung

Bonjour Amestrot, Merci beaucoup d’avoir partagé votre expérience suite à l’achat d’un appareil Samsung. Nous sommes ravis que le produit convienne à vos besoins ! N'oubliez pas de télécharger l’application Samsung Members pour retrouver les conseils de la communauté Samsung, recevoir les dernières newsletters et des offres exclusives sur différents produits : https://www.samsung.com/fr/apps/samsung-members/ A très vite, Charlie, service clients Samsung,

Kdawg
5 (9,999)

2026-02-18

5 (9,999)
[This review was collected as part of a promotion.] Everything was good and I'm very happy,thank you for a great product
Postado originalmente em Samsung US
D3FCE
1 (9,999)

2024-08-03

Uk

1 (9,999)
Good projector let down by battery that fails - and gets no support
Postado originalmente em Samsung UK
Philee
1 (9,999)

2024-11-16

1 (9,999)
As with many have issues with charging product not fit for purpose
Postado originalmente em Samsung UK
Orbv
1 (9,999)

2024-05-09

1 (9,999)
Bought alongside freestyle. Ony used twice . Now won't charge
Postado originalmente em Samsung UK
toma
1 (9,999)

2023-11-06

1 (9,999)
Stopped working after using a few times. Really poor product
Postado originalmente em Samsung UK
Leandrodj
1 (9,999)

2023-07-25

1 (9,999)
Less than year, i gets a brick. No charge, first led blink.
Postado originalmente em Samsung Australia
Steveddddd
5 (9,999)

2023-09-27

5 (9,999)
Bought it a month ago…offered at a good price Works well
Recomendaria este produto.
Postado originalmente em Samsung Canada
Bob27
5 (9,999)

2022-10-08

5 (9,999)
Gosto da Samsung, todos os produtos quando posso comprar.
Postado originalmente em Samsung Portugal
Kaykay
5 (9,999)

2025-08-25

5 (9,999)
[This review was collected as part of a promotion.] Awesome , happy with purchase.. Samsung is innovative.
Postado originalmente em Samsung US
TomoB
1 (9,999)

2024-02-27

Bristol

1 (9,999)
Died after being used two of three times. Really poor.
Postado originalmente em Samsung UK
Kkcelio
1 (9,999)

2024-11-19

1 (9,999)
After a time the battery don’t charge anymore, rubish
Postado originalmente em Samsung UK
blubug
4 (9,999)

2026-04-06

4 (9,999)
[This review was collected as part of a promotion.] This is an awesome product. Love everything about it
Postado originalmente em Samsung US
Big al
4 (9,999)

2026-03-23

4 (9,999)
[This review was collected as part of a promotion.] Love it thanks it works very well will buy it again
Recomendaria este produto.
Postado originalmente em Samsung US
Paul Liverpool
1 (9,999)

2023-09-20

Liverpool

1 (9,999)
Lasted 10 days outside it's warranty. Won't charge.
Postado originalmente em Samsung UK