Troubleshooting a non-responsive Samsung microwave control panel
Dealing with a non-responsive microwave control panel can be frustrating, especially when you're in a hurry to heat up your meals. In this guide, we'll walk you through troubleshooting steps to help get your Samsung microwave's control panel back to full functionality.
Important: If the control panel activates by itself without being touched, for instance, if the panel acts like the 7 key (or any other key) is constantly being pressed, or if a 7 second cycle starts when you press Start or OK, visit the Support Centre to request professional service.
If your microwave seems unresponsive, it might be because the control panel isn't detecting your touch correctly.
Ensure your microwave is not connected to power for safety. Use a damp, lint-free or microfiber cloth to gently wipe down the control panel's surface. Then, make sure the control panel is completely dry.
After cleaning, check if the control panel responds to your touch.
Samsung microwaves may have capacitive touch panels. When using these microwaves, remember to touch buttons with a bare finger to ensure proper contact.
Buttons should not require excessive force to press. If they do, contact our Support Centre for service.
Some Samsung microwaves feature a Control Lock function. When enabled, certain buttons won't respond.
Refer to your user manual for details on how control lock works.
If the previous steps haven't resolved the issue, try resetting your microwave.
Disconnect the microwave from the power source, and allow a full minute to elapse. Reconnect the microwave, and check if the control panel responds to your touch.
We hope these troubleshooting steps have helped you regain control of your Samsung microwave's panel. A clean panel and proper touch can often resolve unresponsiveness. If the problem persists despite your efforts, don't hesitate to contact our Support Centre for professional assistance.
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