If you need service support for your Samsung products*, we will arrange a convenient and safe pick-up service solution at your home. Contact us at 1-800-SAMSUNG, LIVE CHAT or text WECARE (932272) and we will assist in diagnosing your device through Samsung Remote Service. We will also arrange service pick-up and delivery if repair is required and will clean your product prior to delivery.

Door to Door service

Schedule a pick-up and delivery, simply call 1-800-SAMSUNG, Live Chat or text to WECARE (932273) and arrange safe and convenient device pick-up at your home.

Remote service

Samsung Remote Service# enables one of our specially trained technicians to remotely view and control your Samsung TV and Galaxy smartphone to help you with your product directly.

Sanitization

We are offering complimentary sanitization using UV-C light for mobile devices, and disinfection for TVs and Microwaves that gives you with peace of mind, knowing that your repaired product has been cleaned following service.

* Please note Door to Door pick up and drop service is available for Samsung Galaxy phones, tablets, wearables, Samsung TVs, and Samsung microwaves.

#Remote service is available for Samsung Galaxy Devices, Samsung TVs and Samsung Family Hub Refrigerators.

~Samsung cannot guarantee as to the efficacy of the sanitization. Results may vary and may not kill all bacteria, germs and viruses. UV-C sanitizers are third-party devices and effectiveness of these sanitizers may vary depending on market and model.

  • Mobile
  • TV
  • Microwave

Mobile

#StayHome. Door to Door Service for your mobile device.

Frequently Asked Questions

1. Which cities are applicable for direct pickup service?

To support Canadians in their efforts to #StayHome, we have launched a new Door to Door Service in Canada, available now.

2. What is the process to use the service?

For service support for your Samsung phone, tablet or wearable, simply call 1-800-SAMSUNG and one of our call centre specialists will assist in diagnosing your device, and arrange to have your device picked up for service, if required.

If service pick-up is required, you will receive a FedEx shipping waybill from our agents via email. Once you have received your waybill, please schedule a convenient pick-up time for your device at your home by calling FedEx at 1-800-GoFedEx (1-800-463-3339).

For instructions on how to prepare your device(s) for shipping, please see here.

3. Who will be picking up the device?

Samsung is proud to work with FedEx as our approved pick-up and delivery partner. Samsung will also handle all shipping costs related to this service.

The health and safety or our customers, employees and partners remains our top priority. For all services requiring pick-up and delivery, please see https://www.fedex.com/en-ca/coronavirus.html for details on how FedEx is responding to COVID-19.

4. How do you ensure that the device is sanitized before sending out?

Samsung is proud to provide device sanitization as part of your service, providing you with peace of mind knowing your repaired product has been cleaned before being returned to you. The Galaxy Sanitizing Service will sanitize your Galaxy phone with UV-C light, which cleans your device without using harsh chemicals.

Samsung has carefully tested the sanitization devices they use to ensure that the UV-C light does not affect your phone’s performance. The UV-C sanitizers can fit Galaxy smartphones, Galaxy Buds and the Galaxy Watch.

*Samsung cannot guarantee as to the efficacy of the sanitization. Results may vary and may not kill all bacteria, germs and viruses. UV-C sanitizers are third-party devices and effectiveness of these sanitizers may vary depending on market and model
.

5. Is there a charge for this service?

Samsung will pay for the cost of shipping by FedEx from your home to the service centre and from the service back to your home.

For repairs that are under manufacturer’s warranty, there is no charge for the service to perform the repair for In-Warranty devices.

For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay the service centre directly. In certain circumstances, an inspection fee may apply for any refused repair quotations.

Extended Warranty during COVID- 19

Please note if you are unable to receive repair services for your device due to service centre closures related to the coronavirus (COVID-19) outbreak after March 21, 2020, and the manufacturer’s warranty for your device expires during this time, Samsung will extend your manufacturer’s warranty for a period of one (1) month from the date on which the Authorized Service Centre reopens.

*This extension of the manufacturer’s warranty does not apply to products purchased for commercial use or purchased outside of Canada.
**Please note that the above-mentioned conditions are subject to change or additional terms and conditions.

6. What is the Repair time?

Your device will be repaired and returned to you within approximately three (3) business days of being received at our Authorized Service Centre.

7. How do I back up my data on my device?

Samsung and/or the Authorized Service Centre are will not back up your data and we are not responsible for any loss of or damage to data on your device when you send it to us for service. During repair, some processes require a data reset. Please ensure that you back up all of your important data prior to sending the device for repair, otherwise your data will be deleted. In addition, you must remove and keep any SD and/or SIM cards before sending a device to the Authorized Service Centre. To back-up your data, you can follow steps provided here: https://www.samsung.com/ca/support/mobile-devices/samsung-galaxy-smartphones-how-to-back-up-your-device/

For additional support during the back-up process, request support via call or chat live – www.samsung.com/ca/support

TV

#StayHome. Door to Door Service for your Samsung TV.

Frequently Asked Questions

1. Which cities are applicable for direct pickup service?

To support Canadians in their efforts to #StayHome, we have launched a new Door to Door Service in Canada, available now. To find out if your area is available for service, please call our Authorized Service Centre or check out the service locator https://www.samsung.com/ca/support/service-center/

Please note that in some areas, the pick up service is not available. If you are in non-serviceable area, please contact us at 1-800-SAMSUNG, Live chat or Text to WE CARE (932 273) and we will help you get the most appropriate repair solution.

2. What products and models are applicable for pick-up service?

All TV models are applicable for pick-up service depending on Authorized Service Centres availability
The product can either be left curbside or a garage for pickup or in the lobby of a condominium or apartment building.

3. What is the process to use the service?

For service support for your Samsung TV, simply call 1-800-SAMSUNG, Live chat or Text to WE CARE (932 273) and one of our specialists will assist in diagnosing your TV via remote support. If service is required, our Authorized Service Centre will arrange a curbside or a garage pick up for your product or in the lobby of a condominium or apartment building..

4. Who will be picking up the product?

The Authorized Service Centre will call you to schedule pick up of your Samsung TV.

5. How do you ensure that the product is sanitized before sending out?

Samsung is proud to provide product sanitization as part of your service, providing you with peace of mind knowing your repaired product has been cleaned before being returned to you. We are sanitizing all the repaired products with alcohol-based sanitizing wipes and will cover products with a plastic wrap prior to delivery.

We advise that you wash your hands after you have handled the product for additional safety.

6. Is there a charge for this service?

There is no cost associated in terms of picking up and dropping off the product or any service charges if the product is covered by the manufacturer’s warranty or Samsung’s extended warranty.

For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay for both the service costs and any associated shipping and handling charges directly.

7. Extended Warranty during COVID- 19

Please note if you were unable to receive repair services for your TV due to service centre closures related to the coronavirus (COVID-19) outbreak after 21st March 2020 , and the manufacturer’s warranty for your TV had expired during this time, Samsung will extend your manufacturer’s warranty for a period of one (1) month from the date from the date repair services are available in your area (as determined by Samsung).

*This extension of the manufacturer’s warranty does not apply to products purchased for commercial use or purchased outside of Canada.

**Please note that the above-mentioned conditions are subject to change at Samsung’s discretion.

8. What is the Repair time?

Your microwave will be repaired and returned to you within approximately three (3) business days of being received at our Authorized Service Centre.

9. How do you ensure safety in terms on In-home service?

● Assigned service centre will call 30 minutes in advance before arriving at a customer’s home
● They will call in advance to confirm the health status of customer and family
● The visiting technician will exercise social distance of 6 feet
● The technician will wear gloves and a mask when entering customer’s home
● The technician will sanitize the product before and after the repair with sanitizing wipes or alcohol-based sanitizing wipes

10. If I want, can I get In-home service?

We are still offering in-home service for Samsung TVs with customer’s consent.

In case you do opt-in for in-home service, the safety of our customers and technicians is of our utmost priority. Authorized Service Centres will be wearing masks, gloves and booties for safety purposes.

Microwave

#StayHome. Door to Door Service for your Samsung Microwave.

Frequently Asked Questions

1. Which cities are applicable for direct pickup service?

To support Canadians in their efforts to #StayHome, we have launched a new Door to Door Service in Canada, available now. To find out if your area is available for service, please call our Authorized Service Centre or check out the service locator - https://www.samsung.com/ca/support/service-center/

Please note that in some areas, the pick up service is not available. If you are in non-serviceable area, please contact us at 1-800-SAMSUNG, Live chat or Text to WE CARE (932 273) and we will help you get the most appropriate repair solution.

2. What models are applicable for Pick-up service?

We are happy to provide pick-up service for all Samsung microwaves. To ensure the safety of our employees and customers, the product can either be left in a garage or curbside for Pick-up or in the lobby of a condominium or apartment building.

3. Can I get my dishwasher/fridge fixed?

If you are experiencing an issue with a dishwasher, refrigerator or oven, please visit https://www.samsung.com/ca/support/

4. What is the process to use the service?

For service support for your Samsung Appliance, simply call 1-800-SAMSUNG, Live chat or Text to WE CARE (932 273) and one of our specialists will assist to set-up service.

5. Who will be picking up the product?

The Authorized Service Centre will call you to schedule pick up of your Samsung microwave.

6. How do you ensure that the product is sanitized before sending out?

Samsung is proud to provide product sanitization as part of your service, providing you with peace of mind knowing your repaired product has been cleaned before being returned to you. We are sanitizing all the repaired products with alcohol-based sanitizing wipes

We advise that you wash your hands after you have handled the product for additional safety.

7. Is there a charge for this service?

Samsung will pay for the cost of picking up and dropping off the product or any service charges if the product is covered by the manufacturer’s warranty or Samsung’s extended warranty.

For repairs that are Out-of-Warranty, our Authorized Service Centre will determine the repair required and contact you with a repair quote and you will pay for both service costs and any associated shipping and handling charges directly.

8. Extended Warranty during COVID- 19

Please note if you were unable to receive repair services for your Microwave due to service centre closures related to the coronavirus (COVID-19) outbreak after 21st March 2020 , and the manufacturer’s warranty for your TV had expired during this time, Samsung will extend your manufacturer’s warranty for a period of one (1) month from the date from the date repair services are available in your area (as determined by Samsung).

*This extension of the manufacturer’s warranty does not apply to products purchased for commercial use or purchased outside of Canada.

**Please note that the above-mentioned conditions are subject to change at Samsung’s discretion.

9. What is the Repair time?

Your microwave will be repaired and returned to you within approximately three (3) business days of being received at our Authorized Service Centre.

10. How do you ensure safety in terms on In-home service?


● Assigned service centre will call 30 minutes in advance before arriving at a customer’s home
● They will call in advance to confirm the health status of customer and family
● The visiting technician will exercise social distance of 6 feet
● The technician will wear gloves and a mask when entering customer’s home
● The technician will sanitize the product before and after the repair with sanitizing wipes or alcohol-based sanitizing wipes

11. If I want, can I get In-home service?

We are still offering in-home service for all other Samsung appliances with customer’s consent.

In case you do opt-in for in-home service, the safety of our customers and technicians is of our utmost priority. Authorized Service Centres will be wearing masks, gloves and booties for safety purposes.