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The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
As the situation with COVID-19 continues to evolve, we want to assure you that the health and safety of our employees, customers and partners is our top priority at Samsung Electronics Canada.
We are available 24/7 on Live Chat and Text. Text WE CARE (932 273) for service and support. Chat now for immediate assistance,
click here.
Our Call Centre is available Mon-Sun 9:00 AM – 9:00 PM ET.
Live chat for online shopping is available 8:00 AM – 11:59 PM ET.
If your mobile device, microwave or TV* needs repair, we are offering Door to Door pick up service.
Mobile device repairs are also available at Samsung Repair Centres in Mississauga and Montreal. Appointments preferred, walk-in service also available. Click here to book an appointment.
For walk-in repair for phones and tablets, we have over 140 Samsung authorized service locations to support the repair of your product. Please click here to locate the one closest to you.
We apologize for any inconvenience and appreciate your support.
Samsung Electronics Canada Customer Service Team
*For TVs in some areas Door to door pickup service is also available with other service options (In home and Carry in), some restrictions possible depending on the area and service availability.
Find additional information
Out-of-warranty repair cost
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Samsung Electronics Canada pricing for Galaxy smartphones repairs
Window Update Information
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Samsung Members Community
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Share tips, reviews, and your own brilliant solutions with other Galaxy users in the Community.
SmartThings FAQ
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Learn how to connect your device using SmartThings. Find out troubleshooting tips and FAQs to learn more.
How to back up your device before Service?
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Learn how to back up your Samsung device to your PC or Google account.
Galaxy Z Premier Service
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Dedicated customer care services designed specifically to deliver the best customer service experience to our valued customers.
Optimize Your Battery
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Check out how you can take better care of your battery through proper use and charge.
Keep your Samsung Account secure
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Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
