Now Loading
  There is no search result.
  No Product
Image

Find additional info

  • screen
    Screen Out-Of-Warranty Repair Cost

    Samsung Electronics Canada pricing for screen replacements on certain Galaxy smartphones.

  •  
    Samsung Members Community

    Share tips, reviews, and your own brilliant solutions with other Galaxy users in the Community.

  •  
    News & Alerts

    For important products and service announcements.

  •  
    SmartThings FAQ

    Learn how to connect your device using SmartThings. Find out troubleshooting tips and FAQs to learn more.

  •  
    Samsung Service: Terms & Conditions

    Check out the latest Samsung Terms & Conditions

  •  
    How to back up your device before Service?

    Learn how to back up your Samsung device to your PC or Google account.

  •  
    Galaxy Fold Premier Service

    Special customer care services are available when you purchase a Galaxy Fold.

  • Galaxy Battery
    Optimize Your Battery

    Check out how you can take better care of your battery through proper use and charge.

  •  
    CEO Office

    For Canadian Customers Only.

  • Image of Note10 and Note10+ device placed side by side
    Galaxy Note10

    Get quick tips about Note10

  • Keep your Samsung Account secure
    Keep your Samsung Account secure

    Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.

Text to WE CARE (932273) for instant support

Available Mon - Sun : 8 AM - 9 PM (EST)

Learn More
Mobile Care

Tips to use Galaxy Z Flip

LEARN MORE
Galaxy Z Flip device
X

As the situation with COVID-19 continues to evolve, we want to assure you that the health and safety of our employees, customers and partners is our top priority at Samsung Electronics Canada.

Our Call Centre hours of operation are Mon-Fri 9am – 6pm EST, Sat-Sun closed. Our Live Chat for services & support is 8am – 9pm EST, Live Chat for online shopping is 8am – 12 Midnight ET available 7 days of the week. Due to the volume of enquiries we are receiving, we may take longer than usual to respond to you. However, we do ensure to get back to you as quickly as possible.

Please find below, alternative ways that you can get product support.

For live chat, general product information, FAQs and troubleshooting guides please visit samsung.com/ca/support.

  • Find nearest service centers: www.samsung.com/ca/support/service-center/
  • Latest news and product tips visit our Samsung Community: r1.community.samsung.com/t5/Canada/ct-p/ca
  • Product Warranty Information: www.samsung.com/ca/support/warranty/
  • Online shopping inquires: info.seca@samsung.com
  • Product How-to-Videos: www.youtube.com/spsnca

If your mobile device needs repair, we have over 50 locations open across Canada where you can bring your device. We can also pick up, repair, and return your device by express courier anywhere in Canada. Click here for further details -https://www.samsung.com/ca/support/service-center/

We apologies for any inconvenience and appreciate your support.

Samsung Electronics Canada Customer Service Team

Extended Manufacturer’s Warranty Notice:

To view details about the extension of warranty click here.

Contact Us

Online

Live Chat

Effective March 23, 2020 we have reduced Live Chat Hours:

Service & Support: Mon - Sun : 8 AM - 9 PM (EST)
Online Shop: Mon - Sun : 8 AM - Midnight (EST)

Find Online Offers

Shop the current Samsung product promotions.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Call

1-800-726-78641-800-SAMSUNG

Effective March 30, 2020, our Call Centre Hours are:
Mon - Fri: 9 AM -6 PM (EST)
Sat-Sun – Closed

Online Shop1-855-254-4747

info.seca@samsung.com
Mon - Sun : 9 AM -6 PM (EST)

1-800-726-7864SmartThings Support

Mon-Fri: 9 AM -6 PM (EST)


932-273Text ‘SUPPORT’ to WECARE (932-273) and get instantly connected to an agent.

Standard messaging rates may vary by carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us