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The latest Coronavirus (COVID-19) updates for our customers
Due to COVID-19, Samsung continues to adapt its practices to adhere to government guidelines. See more details from below link.
As the situation with COVID-19 continues to evolve, we want to assure you that the health and safety of our employees, customers and partners is our top priority at Samsung Electronics Canada.
We are available 24/7 on Live Chat and Text. Text WE CARE (932 273) for service and support. Chat now for immediate assistance,
Our Call Centre is available Mon-Sun 9:00 AM – 9:00 PM ET.
Live chat for online shopping is available 8:00 AM – 11:59 PM ET.
If your mobile device, microwave or TV* needs repair, we are offering Door to Door pick up service.
Mobile device repairs are also available at Samsung Repair Centres in Mississauga and Montreal. Appointments preferred, walk-in service also available. Click here to book an appointment.
For walk-in repair for phones and tablets, we have over 140 Samsung authorized service locations to support the repair of your product. Please click here to locate the one closest to you.
We apologize for any inconvenience and appreciate your support.
Samsung Electronics Canada Customer Service Team
*For TVs in some areas Door to door pickup service is also available with other service options (In home and Carry in), some restrictions possible depending on the area and service availability.