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Out-of-warranty repair cost
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Samsung Electronics Canada pricing for Galaxy smartphones repairs
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Samsung Members Community
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Share tips, reviews, and your own brilliant solutions with other Galaxy users in the Community.
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SmartThings FAQ
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Learn how to connect your device using SmartThings. Find out troubleshooting tips and FAQs to learn more.
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How to back up your device before Service?
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Learn how to back up your Samsung device to your PC or Google account.
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Galaxy Z Premier Service
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Dedicated customer care services designed specifically to deliver the best customer service experience to our valued customers.
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Optimize Your Battery
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Check out how you can take better care of your battery through proper use and charge.
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Keep your Samsung Account secure
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Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
As the situation with COVID-19 continues to evolve, we want to assure you that the health and safety of our employees, customers and partners is our top priority at Samsung Electronics Canada.
We are available 24/7 on Live Chat and Text. Text WE CARE (932 273) for service and support. Chat now for immediate assistance,
click here.
Our Call Centre is available Mon-Sun 9:00 AM – 9:00 PM ET.
Live chat for online shopping is available 8:00 AM – 11:59 PM ET.
If your mobile device needs repair, we are offering Door to Door pick up service.
For walk-in mobile repairs, visit any of our Samsung Experience Stores. Click here to find the nearest store.
Mobile device repairs are also available at Samsung Repair Centres in Mississauga and Montreal. Appointments preferred, walk-in service also available. Click here to book an appointment.
We also have over 140 walk-in authorized service centres open for mobile repairs across Canada. Please click here to locate the one closest to you.
We apologize for any inconvenience and appreciate your support. Samsung Electronics Canada Customer Service Team
Contact Us
Online
Service & Support: Available 24/7
Online Shopping: Mon-Sun: 8 AM – Midnight (EST)
For service & support enquiries
Shop the current Samsung product promotions.
Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.
Watch and learn how to get the most out of your Samsung products!
Purchase Consumables & Accessories for your Samsung Product.
Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.
Call
Effective May 4th, 2020 our Call Centre hours are:
Mon-Sun: 9 AM – 9 PM (EST)
Mon - Sun : 9 AM -6 PM (EST)
Send us an email
For all Online Shopping Inquires
Info.seca@samsung.com
Mon-Fri: 9 AM -6 PM (EST)
Standard messaging rates may vary by carrier and do apply.
* For any printer related enquiries please visit the HP website .