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Find additional info
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Out-of-warranty repair cost
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Samsung Electronics Canada pricing for Galaxy smartphones repairs
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Samsung Members Community
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Share tips, reviews, and your own brilliant solutions with other Galaxy users in the Community.
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SmartThings FAQ
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Learn how to connect your device using SmartThings. Find out troubleshooting tips and FAQs to learn more.
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How to back up your device before Service?
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Learn how to back up your Samsung device to your PC or Google account.
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Galaxy Fold Premier Service
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Special customer care services are available when you purchase a Galaxy Fold.
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Optimize Your Battery
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Check out how you can take better care of your battery through proper use and charge.
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Keep your Samsung Account secure
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Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
A notice for our Samsung Community
As the situation with COVID-19 continues to evolve, we want to assure you that the health and safety of our employees, customers and partners is our top priority at Samsung Electronics Canada.
For service and support inquiries, we are available 24/7 on Live Chat and Text. Text WE CARE (932 273) for service and support. Chat now for immediate assistance, click here.
Or our Call Centre is available Mon-Sun 9:00 AM – 9:00 PM ET.
For online shopping inquiries, our Live chat for online shopping is available 8:00 AM – 11:59 PM ET or our Call Centre is available Mon-Sun 9:00 AM – 6:00 PM ET daily.
If your mobile device needs repair, we are offering Door to Door pick up service. Click here to schedule service.
For walk-in mobile repairs, we also have over 80 walk-in service centres open for mobile repairs. Please click here for the nearest service centre.
We are offering online service booking for Samsung Mobile Repair Centres in Toronto and Montreal. To arrange for a service drop off time at these locations, please visit https://www.samsung.com/ca/support/your-service/main
For warranty information, FAQs and How-to videos, or to find the nearest service centre for all other Samsung products, please click here.
Extended Manufacturer’s Warranty Notice: To view details about the extension of warranty click here.
We apologize for any inconvenience and appreciate your support. Samsung Electronics Canada Customer Care.
Contact Us
Online
Service & Support: Available 24/7
Online Shopping: Mon-Sun: 8 AM – Midnight (EST)
For service & support enquiries
Shop the current Samsung product promotions.
Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.
Watch and learn how to get the most out of your Samsung products!
Purchase Consumables & Accessories for your Samsung Product.
Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.
Call
Effective May 4th, 2020 our Call Centre hours are:
Mon-Sun: 9 AM – 9 PM (EST)
Mon - Sun : 9 AM -6 PM (EST)
Send us an email
For all Online Shopping Inquires
Info.seca@samsung.com
Mon-Fri: 9 AM -6 PM (EST)
Standard messaging rates may vary by carrier and do apply.
* For any printer related enquiries please visit the HP website .