What help do you need?
Image
Find additional info
-
Screen Out-Of-Warranty Repair Cost
![screen]()
Samsung Electronics Canada pricing for screen replacements on certain Galaxy smartphones.
-
Samsung Members Community
![]()
Share tips, reviews, and your own brilliant solutions with other Galaxy users in the Community.
-
SmartThings FAQ
![]()
Learn how to connect your device using SmartThings. Find out troubleshooting tips and FAQs to learn more.
-
How to back up your device before Service?
![]()
Learn how to back up your Samsung device to your PC or Google account.
-
Galaxy Fold Premier Service
![]()
Special customer care services are available when you purchase a Galaxy Fold.
-
Optimize Your Battery
![Galaxy Battery]()
Check out how you can take better care of your battery through proper use and charge.
-
Keep your Samsung Account secure
![Keep your Samsung Account secure]()
Set up two-step verification. Protect your account by requiring your password and another verification method to sign in.
A notice for our Samsung Community
As the situation with COVID-19 continues to evolve, we want to assure you that the health and safety of our employees, customers and partners is our top priority at Samsung Electronics Canada.
Our Call Centre hours of operation are Mon-Fri 9am – 6pm EST, Sat-Sun closed. Our Live Chat for services & support is 8am – 9pm EST, Live Chat for online shopping is 8am – 12 Midnight ET available 7 days of the week. Due to the volume of enquiries we are receiving, we may take longer than usual to respond to you. However, we do ensure to get back to you as quickly as possible.
Please find below, alternative ways that you can get product support.
For live chat, general product information, FAQs and troubleshooting guides please visit samsung.com/ca/support.
• Find nearest service centers: www.samsung.com/ca/support/service-center/
• Latest news and product tips visit our Samsung Community: r1.community.samsung.com/t5/Canada/ct-p/ca
• Product Warranty Information: www.samsung.com/ca/support/warranty/
• Online shopping inquires: info.seca@samsung.com
• Product How-to-Videos: www.youtube.com/spsnca
If your mobile device needs repair, we have over 50 locations open across Canada where you can bring your device. We can also pick up, repair, and return your device by express courier anywhere in Canada. Click here for further details -https://www.samsung.com/ca/support/service-center/
We apologies for any inconvenience and appreciate your support.
Samsung Electronics Canada Customer Service Team
Extended Manufacturer’s Warranty Notice:
To view details about the extension of warranty click here.
Contact Us
Online
Effective March 23, 2020 we have reduced Live Chat Hours:
Service & Support: Mon - Sun : 8 AM - 9 PM (EST)
Online Shop: Mon - Sun : 8 AM - Midnight (EST)
Shop the current Samsung product promotions.
Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.
Watch and learn how to get the most out of your Samsung products!
Purchase Consumables & Accessories for your Samsung Product.
Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.
Call
Effective March 30, 2020, our Call Centre Hours are:
Mon - Fri: 9 AM -6 PM (EST)
Sat-Sun – Closed
info.seca@samsung.com
Mon - Sun : 9 AM -6 PM (EST)
Mon-Fri: 9 AM -6 PM (EST)
Standard messaging rates may vary by carrier and do apply.
* For any printer related enquiries please visit the HP website .