Galaxy Phone - Enter your unlock code

Last Update Date : Dec 19. 2019
1 Power off the device.
2 Insert the alternative carrier SIM card into the device.
3 Power on the device.
4 Wait for device to display the "SIM Network unlock PIN" screen.
5 Enter your specific NCK code and then touch UNLOCK.

You must obtain your NCK code directly from your previous mobile provider. Samsung can not provide any NCK code for carrier phones.

6 If successful the device will display "Network unlock successful".
Galaxy Smartphone: How to Enter an Unlock Code

DISCLAIMER: When you purchase a Samsung phone from a carrier, your phone is locked to their network for a specified period of time according to the contract. You must contact your carrier to find out the conditions of your contract and obtain an unlock code.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Chat with Us

Service & Support: Available 24/7
Online Shopping: Mon-Sun: 8 AM – Midnight (EST)

Send us an E-mail

For service & support enquiries

Find Online Offers

Shop the current Samsung product promotions.

SmartThings Support

Please send us an email regarding SmartThings inquires. Assistance with Hubs, Kits, Sensors and Outlets.

How-to-Videos

Watch and learn how to get the most out of your Samsung products!

Consumables & Accessories

Purchase Consumables & Accessories for your Samsung Product.

Remote Service

Samsung Remote Service enables one of our specially trained technicians to remotely view and control your Samsung TV and smartphone to directly help you with your product.

Call

1-800-726-78641-800-SAMSUNG

Effective May 4th, 2020 our Call Centre hours are:
Mon-Sun: 9 AM – 9 PM (EST)

Online Shopping1-855-254-4747

Mon - Sun : 9 AM -6 PM (EST)

Send us an email
For all Online Shopping Inquires
Info.seca@samsung.com

1-800-726-7864SmartThings Support

Mon-Fri: 9 AM -6 PM (EST)


932-273Text ‘SUPPORT’ to WECARE (932-273) and get instantly connected to an agent.

Standard messaging rates may vary by carrier and do apply.

* For any printer related enquiries please visit the HP website .

Face-to-face support

Samsung Service Centres

Find out more about how you can get face-to-face help.

Contact Us