What is covered in your warranty

Warranty Policy

Warranty Information


The following supplements the warranty statement that accompanies your Samsung product.

Warranty periods and warranty services are intended as a guide only and variations may occur. The warranty period commences upon the date of purchase by the original purchaser and continues for the following specified period of time after that date.

The warranty covers manufacturing defects only. Please note that this does not include consumables items such as batteries, bulbs, and ink cartridges unless listed above under 'general information'. The liability of Samsung Electronics (or its appointed maintenance agent) is limited to the cost of repair and/or replacement of the product under warranty. The warranty is invalidated if the defect is caused (howsoever) by misuse, neglect, and tampering or incorrect adjustment. It is invalidated if unauthorized persons carry out any alterations and/or repairs. Also, the warranty is invalidated in the following cases:

• For the repair of a domestic product used in a commercial environment

• For repair due to incorrect installation in your home

• For repair to any product where the serial number has been removed

• Where any ancillary equipment not furnished or recommended by Samsung causes problems or damage that is attached to or used in connection with the product 

To obtain technical assistance or to book a service/repair to your product under warranty, please contact our customer care center at 1-800-SAMSUNG (726-7864) 

To assist our customer service team, please have your model number, serial number and date of purchase ready when calling

Overseas Product Service Policy

Any product purchased outside of Canada (such as a direct overseas purchase) is not covered by Samsung Electronics Canada’s limited manufacturer’s warranty. The product may be covered by a warranty applicable in the country of purchase. 

If repair service is requested in Canada, it will be considered Out-of-Warranty and, if the product is deemed repairable, will be repaired at customer’s sole cost and expense.

The repair service process will be as follows:   

You will be charged a repair cost and repair time can be longer than unusual

Detailed cost and estimated repair time can be confirmed at a Samsung Authorized Service Center

All products will require verification and a determination whether it can be repaired in Canada

Samsung Electronics Canada and its Authorized Service Centers reserve the right to refuse to repair the product at their discretion for any reason whatsoever

Repair service may be refused due to the following reasons, including but not limited to:

significant differences in product specifications, functionality, features or otherwise between a Canadian product and the product purchased in another country

differences in the usage environment such as signal, device connections power supply, bandwidth, voltage, etc.

Non-genuine Samsung products

Customer misuse or abuse

Lack of replacement parts, tools or know-how

Samsung Electronics Canada and its Authorized Service Centers do not guarantee that following the repair, the product will be fully functional according to Canadian specifications or to the specifications in the country of purchase and disclaim any warranty, liability or damages associated with such repairs.