Premium Care Service

Dedicated services for your Galaxy S & Z Series Devices

Samsung Galaxy Z Series Samsung Galaxy Z Series

Dedicated, Effortless service for your convenience

Premium Care Service offers personalized support from Samsung Galaxy S & Z Series experts, device set-up onboarding, door-to-door service, and much more.

Here is what we offer:


Dedicated Call Support

With Premium Care Service, Galaxy S & Z Series experts are available to assist you by phone from 9 a.m. to 9 p.m. EST or 24/7 via live chat.
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Device Onboarding Support

Online step-by-step device onboarding remote support or in-person device onboarding support for the latest Galaxy S and Z series devices at Samsung Experience Stores and Exclusive Service Centres.
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Door to Door Pickup Service

Bringing solutions to your doorstep.
Customers can enjoy free device pickup & return at their home - no matter if it's in warranty or not.
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