How to request In-Home service?
Step 1
Looking for service?
Contact us and our agents will help diagnose & arrange a repair with a Branded Technician.
Step 2
Checking in!
Branded Technician will confirm appointment by SMS. Track the agent via Google Maps.
Step 3
Arrival & Commence Repairs
Tech will inspect unit and begin repair, or order the necessary parts1.
Step 4
Repaired, sealed & sanitized
Technician will clean your unit before and after repair with sanitizing wipes.
Step 5
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Certified Branded Technicians.
Our Samsung Branded Technicians deliver professional repair services. With our latest training and technology we provide convenient and quick repairs.
In-Home Services Available for:
Refrigerators
Laundry
Cooking Appliances
Dishwashers
TVs & AV
Premium Soundbars
Contact us to set-up service
Frequently Asked Questions
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Where is Samsung Branded In-home repair service available?Samsung Branded In-home service is currently available in:
Ontario: Barrie, Brampton, Concord, London, Markham, Mississauga, Oshawa, Ottawa, Tecumseh, Toronto, Walkerton
Quebec: Montreal, Saint-Lin-Laurentides, St. Jerome, Quebec City
British Columbia: Burnaby, Kelowna, Surrey
Alberta: Calgary, Edmonton -
What products are eligible for In-Home service?All Samsung home appliances and TV’s are eligible for this quick and efficient service.
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What is the process to set-up repair service?Simply chat with us at www.samsung.com/ca/support/live-chat-support or Text to WE CARE (932 273) and one of our experienced customer service specialists will assist in scheduling a convenient time for your repair.
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Who will be assigned for this service?You’ll recognize our certified technicians right away, with their Samsung branded uniforms and branded vehicles for a seamless service. The technician will call you prior to the service visit to confirm availability on the day you selected.
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Is there a charge for this service?For in-warranty repairs, there is no additional charge. For Out-of-Warranty repairs, our Branded Technicians will determine the repair required and contact you with a quote. You will pay for both service costs and any associated shipping and handling charges directly.
1 - Samsung Genuine Parts (90 day warranty)
2 - Samsung cannot guarantee as to the efficacy of the sanitization. Results may vary and may not kill all bacteria, germs and viruses. UV-C sanitizers are third-party devices and effectiveness of these sanitizers may vary depending on market and model.
Samsung Branded In-Home Service is available in Toronto GTA, London, Oshawa, Ottawa, Tecumseh, Walkerton, Montreal, Saint-Lin-Laurentides, St. Jerome, Quebec City, Burnaby, Kelowna, Surrey, Calgary, and Edmonton
*Contains an AI-generated image with post-editing applied.
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