Instant and Contactless Diagnosis Tool
Communicating more effectively with agents.
Visual Support enables customer service agents to visually examine a product or installation site remotely during a real-time consultation with you, through your phone’s camera.
Connect with our agents
Connect with our agents via 24/7 Live Chat or Call 1-800-SAMSUNG to begin Visual Support.
SMS
You will receive an SMS message with an URL link to launch the Visual Support setup process - no downloads or separate applications required.
Allow Permissions
Allow device sharing permissions and agree to the Terms & Conditions to begin.
Visual Support Begins
You are now connected via Visual Support.
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