Repair Booking Guide
Step 2
Once logged into Samsung Account, visit My Products and click Get support on the registered Samsung product that needs a repair.
Step 3
After following the recommended troubleshooting guide. Click Support Option and choose the desired service appointment type under Repair Support
Step 4
Upload the bill of sale or invoice for your Samsung product and input the date of purchase.
Step 5
Input your address and product information. Next, you will be re-directed to schedule a mail-in, walk-in or in-home date that will be scheduled with an agent depending on your product issue.
Step 6
After the request has been submitted, you will receive your ticket number and you can use that for tracking your repair status
Schedule a Service Appointment
Find a Service Centre
Service Centre Locator
Self Service Options
*Service Availability:
Service availability may vary depending on your location. Subject to additional fees and service costs as communicated by the Authorized Service Centre. Please refer to your product's warranty page for details on coverage.
Out of Warranty Products
For Out of Warranty products, please connect with our dedicated service experts for troubleshooting and service appointment assistance at https://www.samsung.com/ca/support/contact
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