Galaxy Z Premier Service

Galaxy Z Premier Service

Your Galaxy Fold/Galaxy Z Fold2 5G and Galaxy Z Flip/Galaxy Z Flip 5G comes with dedicated customer care services designed specifically to deliver the best customer service experience to our valued customers.

Galaxy Concierge

Specially trained experts are available 24/7 via live chat
or by phone 9am-9pm EST at

1-888-970-FOLD to provide you with personalized and exclusive support for your device.

In-person onboarding

Live onboarding and tutorials.
You can get in-person onboarding, switching support, education and customization at the time and location of their choice.

Screen Replacement Offer

To give you peace of mind with this exciting new screen technology, we are offering a one-time out of warranty inner screen replacement within one year of purchase.

The offer price of screen replacement for Galaxy Fold and Galaxy ZFold2 5G is CDN $199 (plus applicable taxes), if you purchased your Galaxy Fold before May 31 2020 and your Galaxy ZFold2 5G before March 31 2021.

The offer price of screen replacement for Galaxy Z Flip and Galaxy Z Flip 5G is CDN $159 (plus applicable taxes) if you purchased your Galaxy Z Flip before August 31 2020 and your Galaxy Z Flip 5G before August 31 2021.

The regular cost of an eligible inner screen replacement is up to CDN $1,000 plus applicable taxes