Samsung Washer - Water leaks

Last Update date : Oct 01. 2020
Samsung Washer - Water Leaks

Water leaks from the washer are almost always related to controllable circumstances that are easily remedied. In this guide we will focus on inspecting the supply hoses, connections and door seal, detergent usage and residue build up, drain hose condition, and leveling the washer. The first step to solving for leaks is always finding the source.

The provided information refers to appliances sold in Canada. The available settings and options may differ for devices sold in other countries.

Step #1: Make Sure the Washer is Level
Make Sure the Washer is Level

The excessive vibration caused by an out of level washer will eventually shake things loose causing leaks and service related trouble. So for the best performance, always level your washer.

Step #2: Inspect the hoses and connections
Inspect the hoses and connections

Inspect every hose and connection for damage. This include the rubber on the hose, the o-rings inside the ends of the hoses, and anything the hoses connect to. Damaged hoses and o-rings should should be replaced. Undo bad connections, and connect them properly.

Step #3: Check the door seal
Check the door seal

Inspect the door seal and carefully fold it back to look for any foreign materials or damage. For example, a piece of clothing sticking out could prevent the door from sealing resulting in a leak. If the seal is damaged, visit the Support Center to request service.

Step #4: Use HE detergent

High Efficiency (HE) Detergent is recommended for all Samsung washers. Using non-HE detergent will result in performance issues.

  • If you're using liquid detergent, make sure the Liquid Detergent Tray is in the drawer, and then pour the detergent manufacturer's recommended amount of detergent.
Use HE detergent 1
  • If you're using powdered detergent, make sure the Liquid Detergent Tray is removed, and then pour the detergent manufacturer's recommended amount directly into the Detergent drawer.
Use HE detergent 2

Do not exceed the MAX line in the Samsung detergent compartment. If the Manufacturer's recommended amount exceeds the MAX line on your Samsung washer, reduce the size of the load or use a different, more concentrated, detergent.

Step #5: Clean detergent and softener residue in the drawer

Detergent residue will form over time and when non-HE Detergent was used or too much detergent was used. When residue forms, it blocks the siphons in the detergent drawer. As the wash cycle begins, the detergent drawer fills with water. And since the siphons are blocked, the water and detergent run out of the detergent drawer and down the front of the washer.

Clean detergent and softener residue in the drawer

When residue forms, perform the following:

1 Run an empty cycle with no additives (bleach, softener, or detergent).
2 Check if suds occur within the unit.
3 If suds do occur, continue to run empty cycles until the suds no longer occur.
Step #6: Inspect the Drain Hose

The drain hose is what the washer uses to empty all of the water from inside the tub into the drain pipe in your home.

Inspect the Drain Hose

Make sure the drain hose is:

  • Inserted 6 inches into the drain, and does not form an airtight connection.
  • Not kinked or damaged.
Contact Us
Contact Us

We know the information given on this page might not fix all the issues but Samsung provides support for your product in many ways. Find out what options are available to you and how you can contact us.

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