Samsung Washer - Water leaks
Water leaks from the washer are almost always related to controllable circumstances that are easily remedied. In this guide we will focus on inspecting the supply hoses, connections and door seal, detergent usage and residue build up, drain hose condition, and leveling the washer. The first step to solving for leaks is always finding the source.
The provided information refers to appliances sold in Canada. The available settings and options may differ for devices sold in other countries.
Inspect every hose and connection for damage. This include the rubber on the hose, the o-rings inside the ends of the hoses, and anything the hoses connect to. Damaged hoses and o-rings should should be replaced. Undo bad connections, and connect them properly.
High Efficiency (HE) Detergent is recommended for all Samsung washers. Using non-HE detergent will result in performance issues.
- If you're using liquid detergent, make sure the Liquid Detergent Tray is in the drawer, and then pour the detergent manufacturer's recommended amount of detergent.
- If you're using powdered detergent, make sure the Liquid Detergent Tray is removed, and then pour the detergent manufacturer's recommended amount directly into the Detergent drawer.
Do not exceed the MAX line in the Samsung detergent compartment. If the Manufacturer's recommended amount exceeds the MAX line on your Samsung washer, reduce the size of the load or use a different, more concentrated, detergent.
Detergent residue will form over time and when non-HE Detergent was used or too much detergent was used. When residue forms, it blocks the siphons in the detergent drawer. As the wash cycle begins, the detergent drawer fills with water. And since the siphons are blocked, the water and detergent run out of the detergent drawer and down the front of the washer.
When residue forms, perform the following:
The drain hose is what the washer uses to empty all of the water from inside the tub into the drain pipe in your home.
Make sure the drain hose is:
- Inserted 6 inches into the drain, and does not form an airtight connection.
- Not kinked or damaged.
We know the information given on this page might not fix all the issues but Samsung provides support for your product in many ways. Find out what options are available to you and how you can contact us.
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