My Washing Machine Door Does Not Open, Drain, or Spin. What can I Do?

Last Update Date : Apr 23. 2018

If your washing machine does not open, drain, or spin:

• The most likely cause is an inoperative drain pump, or a clogged debris filter.

• If your washer has water inside the Drum, the door will not open to prevent a flood.

• If you are using to sanitize the cycle and the water is extremely hot, the door will not open to prevent injury.



• Make sure the door is closed, and then run a spin cycle. (For your safety, your washer will not tumble or spin unless the door is closed)

• Straighten the drain hoses. Eliminate if any kinks or bents in the hose.


• Clean the debris filter located and try emergency drain.

• If there is a drain restriction, or the drain pump is inoperative, your washer will require service.

Thank you for your feedback!

Not finding what you're looking for? We're here to help.


Live Chat Support

Live Chat support with a Samsung product expert.
Operation Hour: Mon - Sat | 9:00am – 6:00pm
Except for public holidays

Send us an Email

We will aim to respond within 24 hours for general inquiry or technical support.

Email to CEO

Contact the dedicated CEO's Office.

On-Site Service Appointment

Find out how you can make service appointment.

Online Pre-booking Service

Product Repair Service, Operating System (OS) Upgrage Service and Gift Redemption

* Mobile Information Transfer Service is now available


36984698Hong kong

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

0800 333Macau

Operation Hour:
Monday-Friday: 9am-8pm
Saturday, Sunday & Public Holiday : 9am-6pm

21219088Samsung Pay

Operation Hour:
Monday-Sunday: 9am-10pm

* For Printer inquiry, please visit HP official web page .

Service Support

Samsung Support Centers

Need a repair for your Samsung devices?

Smart Service

Samsung SMART SERVICE allows you to experience a whole range of services, right here at our Samsung Experience Store!

Contact Us