A. SwitchUp your old device for an instant upgrade Got an old device to SwitchUp? We’ll take it and give you a great value which you can offset it immediately towards your new upgrade
Click here to see more information on exchange.

A. Your trade-in device must meet the eligibility requirements mentioned in the Terms and Conditions of Samsung Upgrade Program.
1. Phone screen should not be damaged: Damages may include liquid damage or broken screen glass, cracks, lines or spots on screen, screen coming out of phone body, fake or screen repaired from unauthorized service centre.
2. Mobile phone should switch on and reach home screen without any passwords/locks (pattern, face recognition, PIN, fingerprint etc.)
3. Phone IMEI should match the IMEI provided during request generation and the phone Brand and Model should match the one provided at request generation.
4. Mobile phone should be in working condition, and should be able to connect to mobile network and make calls.
5. MI Account, Google Account, FRB locks, Samsung lock, I-cloud locks should be removed
6. Phone should not be outstation / Cloned (Duplicate)
7. All the buttons should be in good working order.

A. Samsung Account is a free integrated membership service that enables you to use Samsung service on smartphones, tablets, websites, TVs and other devices. Enjoy various Samsung service through your Samsung account, without having to sign up for each service separately.

If you have Samsung Account, you can also enjoy
• Exclusive offers and perks
• Easy order tracking and product registration
• Apps like, Samsung Pay, and Galaxy Apps
• World-class customer support

A. To track your order, please click here.
Enter the details like Order ID, Email ID, Shipping pin code etc. to track your order status.

Alternatively, if you have a Samsung.com account, you can sign in to check your Order Status.
Once your order ships, you will receive a shipping notification that includes tracking information. You can track your shipment through the carrier using this information.

A. For the full warranty policy, please click here.

A. For Cancellations or Returns of items bought from Samsung.com, please click here.