What is the Secure Folder and how do I use it?

The Secure Folder is the perfect place to store all the photos, videos, files, apps and data that you want to keep private. The folder is protected by the defence-grade Samsung Knox security platform, making sure that your information is kept safe from any malicious attacks. You can also add a passcode or biometric lock to keep your data safe from any prying eyes.

how to keep your documents secure how to keep your documents secure

Please note: Some older phone models may no longer support the Secure Folder.

How do I create a Secure Folder?
1 Swipe down from the top of your screen and tap settings
Swipe down and tap settings
2 Tap Biometrics and security
Tap  Biometrics and security
3 Tap Secure Folder
Tap Secure Folder
4 You will need to sign into or create a Samsung Account. Tap Sign in, Continue or Agree
Tap Sign in, Continue or Agree
5 Enter your Samsung Account details, then tap Sign in or OK

Please note: if you do not have a Samsung Account, choose Create Account, then follow the on-screen instructions.

tap Sign in or OK
6 Choose the lock method you wish to use, then tap Next
Choose the lock method you wish to use, then tap Next
7 Enter the lock method, then choose Continue
Enter the lock method, then choose Continue
8 Enter the lock method again, then choose Confirm
Enter the lock method again, then choose Confirm
9 A shortcut to the Secure Folder will be added to your Home and Apps screen
A shortcut to the Secure Folder will be added to your Home and Apps screen
How do I add files to my Secure Folder?

After you have set up your Secure Folder you can move your private files. There are several ways to move files to the Secure Folder.

1 Open your Secure Folder
Open your Secure Folder
2 Tap Add files or tap the three dots and tap Add files
Tap Add files or tap the three dots and tap Add files
3 Choose the type of file that you want to add
Choose the type of file that you want to add
4 Select the files you want to add and tap Done
Select the files you want to add and tap Done
5 Choose whether you want to copy or move the files

Please note: Choosing copy will create another version of your file within the Secure Folder, while choosing move will move the original file. 

Choose copy or move

You can also move your files directly from where they are saved on your phone. This only works with apps that are made by Samsung, such as My Files, Gallery and Voice Recorder. 

1 Open an official Samsung app such as Gallery
Open an official Samsung app such as Gallery
2 Select the files that you want to move
Select the files that you want to move
3 Tap the options icon. It will appear as three dots in the bottom right corner
Tap the options icon. It will appear as three dots in the bottom right corner
4 Tap Move to Secure Folder
Tap Move to Secure Folder
Moving apps

When you move an app you already have installed on your phone into the secure folder, a copy of the app is created. You will be able to log in to the copy of the app in the Secure Folder using a different account to the original version. If you wish to have the app only in the secure folder, you will need to uninstall the version of the app on your apps screen.

If you download an app directly into the Secure Folder, that app will only exist in the Secure Folder.

1 Open your Secure Folder
Open your Secure Folder
2 Tap Add Apps or the + symbol
Tap Add apps or +
3 Select the apps you want to add. You can also download apps directly into the Secure Folder by tapping Download from Play Store or Download from Galaxy Store
Select the apps you want to add.
4 Tap Add
Tap add
How to access your files in your Secure Folder

To access the files that you have moved to your Secure Folder:

1 Open your Secure Folder
2 To access your images, tap Gallery
Gallery selected in Secure folder
3 To access your files, tap My Files then tap the location from which you moved the file. For example, if you moved a file from Downloads, tap Downloads
My files selected in secure folder
Downloads selected in my files in Secure folder
Can I hide the Secure Folder from my Home or Apps screen?

For extra security you can hide the icon for the Secure Folder so that it doesn't appear on your home or apps screen.

1 Swipe down from the top of the screen and tap Settings
Swipe down and tap settings
2 Tap Biometrics and security
Tap Biometrics and security
3 Tap Secure Folder
Tap secure folder
4 Toggle Show icon on Apps screen
Toggle Show icon on Apps screen

5 Tap Hide to confirm
Tap HIDE to confirm
How do I get into my Secure Folder if I've hidden it?

If you've chosen to hide the Secure Folder app it will be hidden from your apps and home screen but can still be accessed through the settings. 

1 Swipe down from the top of the screen with two fingers to reveal the Quick Panel
Swipe down to reveal the Quick panel
2 Swipe right and tap +
Swipe right and tap +
3 Swipe right and drag and drop the Secure Folder onto the Quick Panel
Swipe right and drag and drop the Secure Folder onto the Quick Panel

You can then tap the Secure Folder icon to hide or reveal the secure folder.

How do I remove the Secure Folder?
1 Swipe down from the top of the screen and tap the settings cog
Swipe down from the top of the screen and tap Settings
2 Tap Biometrics and security
Tap Biometrics and security
3 Tap Secure Folder
Tap secure folder
5 Choose Menu or the three dots in the top right corner. If you do not see this, skip to step 6
6 Tap More settings
Tap more settings
7 Tap Uninstall
Tap uninstall
8 Tap Uninstall again to confirm
Tap uninstall again
I've forgotten the lock for my Secure Folder

If you've forgotten the PIN, pattern or password for your Secure Folder it can by reset using your Samsung account.

1 Open your Secure Folder
Open your Secure Folder
2 Enter what you think is the unlock code or pattern
3 If your code is incorrect, tap Forgot PIN
4 Tap Reset
5 Enter the password for your Samsung account

Please note: If you have lost both your Secure Lock and Samsung account passwords please contact Samsung Support.

6 Choose another unlock code or pattern and tap Continue
Troubleshooting

If you experience issues with your Secure Folder, try the following to attempt to get the secure folder working again.

Delete folder data and clear cache :

Please note: Any data contained within your secure folder will be deleted after completing these steps.

1 Go to Settings
2 Tap Apps
3 Tap on the search icon in the right corner of your screen
4 Search for Secure folder and open the app
5 Go to Storage
6 Tap on Clear data
7 A warning message will be displayed. Tap OK

If you continue to have problems, you can send an error report via the Samsung members app or contact us for further support.

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.

This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

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