Home / Product Help & Support / Mobile Devices
//skp.samsungcsportal.com

What is the Secure Folder and how do I use it?

Secure folder icon

Secure Folder is the perfect place to store all the photos, videos, files, apps and data that you want to keep private. The folder is protected by the defense-grade Samsung Knox security platform, making sure that your information is kept safe from any malicious attacks. You can also add a passcode or biometric lock to keep your data safe from any prying eyes.

Please note: the Secure Folder is a function running on Android Nougat 7.0 operating systems and above. If you are using an older device or operating system, you can keep your information private by using  Private Mode. 

How do I create a Secure Folder?Click to Expand
1 From the home screen, swipe up to access your apps
How do I access the secure folder
2 Tap Settings
How do I access the secure folder
3 Tap Lock screen and security or Biometrics and security
How do i access the secure folder
4 Tap Secure Folder
how do I access the secure folder
5 You will need to sign into or create a Samsung Account. Tap Sign in or Continue
How do I access the secure folder
6 Enter your Samsung Account details, then tap Sign in or OK

Please note: if you do not have a Samsung Account, choose Create Account, then follow the on-screen instructions

How do i access the secure folder
7 Choose the lock method you wish to use, then tap Next
How do I access the secure folder
8 Enter the lock method, then choose Continue
How do I access the secure folder
9 Enter the lock method again, then choose Confirm
how do I access the secure folder
10 A shortcut to the Secure Folder will be added to your Home and Apps screen
How do I access the secure folder
How do I add items into my Secure Folder?Click to Expand

After you have set up your Secure Folder you can move your private files and apps. The process of moving items into your Secure Folder differs depending on what you are trying to move.

 

Moving files - images, videos, documents and audio

1 Open your Secure Folder
Open your Secure Folder
2 Tap Add files
Tap add files
3 Choose the type of file that you want to add
Choose the file type you want to add
4 Select the files you want to add and tap Done
Select your files and tap done
5 Choose whether you want to copy or move the files

Please note: choosing copy will create another version of your file within the Secure Folder, while choosing move will move the original file 

Choose copy or move

You can also move your files directly from where they are saved on your phone. This only works with apps that are made by Samsung, such as My Files, Gallery and Voice Recorder. 

1 Open an official Samsung app such as Gallery
Open Gallery or another official Samsung app
2 Select the files that you want to move
Select the files you want to move
3 Tap the options icon. It will appear as three dots in the upper right corner
Tap the options icon
4 Tap Move to Secure Folder
Tap Move to Secure Folder

Moving apps

1 Open your Secure Folder
Open your Secure Folder
2 Tap Add Apps
Tap Add apps
3 Select the apps you want to add. You can also download apps directly into the Secure Folder
Select the apps you wish to add
4 Tap Add
Tap add
Can I hide the Secure Folder from my Home or Apps screen?Click to Expand

For extra security you can hide the icon for the Secure Folder so that it doesn't appear on your home or apps screen.

1 From the home screen, swipe up to access your apps
How do I access the secure folder
2 Tap Settings
How do I access the secure folder
3 Tap Lock screen and security or Biometrics and security
How do i access the secure folder
4 Tap Secure Folder
how do I access the secure folder
5 Tap Show Secure Folder
How do I access the secure folder
6 Tap HIDE or OK to confirm
How do I access the secure folder
How do I get into my Secure Folder if I've hidden it?Click to Expand

If you've chosen to hide the Secure Folder app it will be hidden from your apps and home screen but can still be accessed through the settings. 

1 From the home screen, swipe up to access your apps
How do I access the secure folder
2 Tap Settings
How do I access the secure folder
3 Tap Lock screen and security or Biometrics and security
How do i access the secure folder
4 Tap Secure Folder
how do I access the secure folder
5 Tap the Secure Folder icon at the bottom of the screen, then enter the unlock pattern, pin, or password
How do I remove the Secure Folder?Click to Expand
1 From the home screen, swipe up to access your apps
How do I access the secure folder
2 Tap Settings
How do I access the secure folder
3 Tap Lock screen and security or Biometrics and security
How do i access the secure folder
4 Tap Secure Folder
how do I access the secure folder
5 Choose Menu or the three dots in the top right corner. If you do not see this, skip to step 6
6 Tap More settings
How do I access the secure folder
7 Tap Uninstall
How do I access the secure folder
8 Tap Uninstall again to confirm
How do I access the Secure Folder
I've forgotten the lock for my Secure FolderClick to Expand

If you've forgotten the PIN, pattern or password for your Secure Folder it can by reset using your Samsung account.

1 Open your Secure Folder
Open the Secure Folder
2 Enter what you think is the unlock code or pattern
Enter your passcode
3 If your code is incorrect, tap Forgot PIN
Tap Forgot PIN
4 Tap Reset
5 Enter the password for your Samsung account

Please note: if you have lost both your Secure Lock and Samsung account passwords please contact Samsung Support

6 Choose another unlock code or pattern and tap Continue

If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.


This allows us to take a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through the Samsung Members app.

Related Questions

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am-9pm, 7 days a week

Facebook Messenger

We are here to help | 9am-9pm, 7 days a week

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week
SmartThings | 9am - 5:30pm, Mon - Fri

Email

We'll respond within 24 hours of your request.

Email Samsung Shop

For new and existing orders

Order Status & Tracking

Send us an email to get an update on your Samsung Shop order.

Track my repair

Check the status of your repair with Samsung

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Call

0818 717100General Support

Smartphone support | 24 hours, 7 days a week
All product support | 8am - 10pm, 7 days a week

0818 302 016Samsung Shop

For new and existing orders | 9am - 5pm, 5 days a week

0124 75161B2B Support

For business support
8am - 6pm, Mon - Fri

Calls to 0818 numbers are a National Call number.
These are subject to call charges which vary by network and are subject to change.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy

* For any printer related enquiries please visit the HP website.

Face-to-face support

Samsung Support Centres

Find out more about how you can get face to face help.

Contact Us