Where can I find the Google Play Store on my Samsung Galaxy device?

Locating the Google Play Store on your device

The Google Play Store comes pre-installed on all Samsung Android smartphones.

Where can I find the Google Play Store on my Samsung Galaxy device?

On most phones, it is visible on the home screen or within Apps.

 

However, phones locked to some network operators will have the Google Play app stored in a folder named Google (this folder also contains the other pre-installed Google apps, such as Maps).

 

To move Google Play out of the Google folder, simply touch the folder to open it, press and hold on Google Play and then drag Google Play out of the folder on to the home screen. You can do the same for all the other apps in the folder, too.

 

Click here for steps showing how to require authorisation for in-app purchases so that your children or other individuals can't make purchases without your authorisation.

 

Still can't find the Play Store?

 

The Play Store comes preinstalled and does not have the option to be deleted. However, it can be disabled.

 

If you have disabled your Play Store app, perhaps when clearing space on your device, you will not be able to see it.

 

Follow the below steps to check whether the Play Store has been disabled, and enable it:

 

1 From the home screen, choose Apps or swipe up to access your apps.
Where can I find the Google Play Store on my Samsung Galaxy device?
2 Tap Settings
Where can I find the Google Play Store on my Samsung Galaxy device?
3 Tap Apps or Application Manager (you may need to scroll down a little)
Where can I find the Google Play Store on my Samsung Galaxy device?
4 Choose DISABLED OR All apps , followed by Disabled (This will differ depending on your model and operating system)

(Note: this will not be immediately visible on the screen. You will need to scroll to the right)

Where can I find the Google Play Store on my Samsung Galaxy device?
5 Scroll down until you find Google Play Store and tap it.
Where can I find the Google Play Store on my Samsung Galaxy device?
6 Tap Enable
Where can I find the Google Play Store on my Samsung Galaxy device?

Thank you for your feedback!

Not finding what you're looking for? We're here to help.

Online

Twitter

Tweet us | 9am-9pm, 7 days a week.

Facebook Messenger

We are here to help | 9am-9pm, 7 days a week.

Monday to Sunday | 8am to 10pm
SmartThings Monday to Friday | 9am to 5:30pm

Email

We'll respond within 24 hours of your request.

Track my repair

Check the status of your repair with Samsung

SmartThings Support

Help with Hubs, Kits, Sensor and Outlets

Call

0818 717100General Support

Monday to Sunday | 8am to 10pm

B2B Support

Monday to Friday | 9am to 6pm

Calls to 0818 numbers are a National Call number.
These are subject to call charges which vary by network and are subject to change.
Calls maybe recorded for training and quality purposes.
For information on how we collect and use your details, please refer to our Privacy policy

* For any printer related enquiries please visit the HP website.

Face-to-face support

Samsung Support Centres

Find out more about how you can get face to face help.

Contact Us